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December 2023 by Meredith Morgan
I visited the T-Mobile store on Market St. NE to trade in my old Samsung Galaxy S10 Plus for a Samsung Galaxy S23 FE and Samsung Watch. This has been one of the best customer server experiences I've ever had. Katie, Julian, Hannah and Antoneo greeted me with friendly smiles, professionalism and extremely prompt amazing service! They made my transition very smooth and comfortable with no issues. Their dedication to excellent customer service and professionalism is second to none and reflects great credit upon themselves and the T-Mobile brand. My overall rating undoubtedly is 5 out of 5 stars without hesitating. Katie, Julian, Hannah and Antoneo all deserve big raises and the biggest recognition/honorable mention for their amazing friendly service, attentiveness and professionalism. Thanks T-Mobile for hiring these jewels of employees to represent your reliable business! :o)
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November 2023 by Meredith M.
I visited the T-Mobile store on Market St. NE to trade in my old Samsung Galaxy S10 Plus for a Samsung Galaxy S23 FE and Samsung Watch. This has been one of the best customer server experiences I've ever had. Katie, Julian, Hannah and Antoneo greeted me with friendly smiles, professionalism and extremely prompt amazing service! They made my transition very smooth and comfortable with no issues. Their dedication to excellent customer service and professionalism is second to none and reflects great credit upon themselves and the T-Mobile brand. My overall rating undoubtedly is 5 out of 5 stars without hesitating. Katie, Julian, Hannah and Antoneo all deserve big raises and the biggest recognition/honorable mention for their amazing friendly service, attentiveness and professionalism. Thanks T-Mobile for hiring these jewels of employees to represent your reliable business! :o)
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November 2023 by adan rivas
Can’t express how helpful and very educational Katie was! Very amazing super funny. ? came in the store just to ask some questions and there she was super polite very well mannered. Definitely would recommend Katie for all your needs!! Thank you!
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November 2023 by Willie Jennings
I came in because I had a problem with Verizon being so high. Miss Tye got me a new phone and a tablet and my bill is still cheaper. ? She was a sweat heart.
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November 2023 by Jennifer Suber
First time visiting this location and I had a great experience. I came in to upgrade a phone and was met at the door by 3 staff members who all greeted me at the same time. Very welcoming and eager to assist me. The location was very neat and clean. The service was excellent, all my questions were answered. 10 out of 10 I will recommend this location to all my friends.
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November 2023 by shavonna johnson
The customer service here is top tier. I never felt so valued and appreciated by any company. This location has employees that love their job and want to help you have an amazing experience. I’ll definitely be back for any issue I have.
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November 2023 by Jerome Barnes
The young ladies Tye & Anna are phenomenal. They got my phone working as well helped me with a cheaper internet option. I was paying too much money. THANK YOU LADIES. I'm a forever customer
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November 2023 by Arniece Bethea
I came to add a line and the transaction was smooth. I was greeted and helped with no hiccups and the price was good for the phone I got. I prefer this location and will be coming back
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November 2023 by Lalit Raina
It was a bad experience. I bought 3 iPhones from them and they sold me T-mobile screen protectors and phone covers with a lifetime warranty. Later when I went to replace the screen protector, they didn’t want to help. The 611 team asked me go to the store and that the store would be able to order the replacement since I purchased the screen protector from them, however the store manager said 611 would be able to order the replacement. Two weeks later nothing had been processed and ultimately I called 611 back and finally they ordered the screen protector replacement. The store was interested in upselling me new iphones and replacing the screen protector seemed a waste of their time. They stated that the order processing system was down but they could process a new phone. Strange! The manager went to the back room and never came out sending one of his employees to tell me that he left for the day.
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October 2023 by Stella Johnson
On 10/06/23 I came here to exchange my phone. As approaching the door one of the workers were leaving as she unlocked the door to leave. I asked her were they closed she said they are providing “limited services”. What does that mean. Another lady then approached and told me I couldn’t exchange a phone that I bought from online which isn’t ENTIRELY true. All I had to do was start the return process and then buy again at store. It isn’t like I paid the phone in full money exchange.I’m still outside in the parking lot and they have turned around a half dozen of people. Just recently let a man. This place is unwelcoming and needs not to exist. I will go to the one near PG mall.
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April 2023 by Josue Diaz
It's a good store, friendly staff, but the person who helped me is called Nidia, she explained some things to me and I thank her.
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April 2023 by Nidia Rivera
Awesome team . Store is always clean. Excellent customer service. Very knowledgeable on promotions.
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April 2023 by Leslie Saenz
Kat was very sweet and patient with me! Great service from her
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February 2023 by Marcus M
Jennifer is scamming and Max is enabling the behavior. Don’t buy phones from this location.
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November 2022 by Fashion Gal
I have been a Sprint customer for years and now they’re merging with T-Mobile. So any issues that involve an in store resolution I go to this location. Because of the merge it’s difficult to figure out Sprint customers issues. All I can say is Jesse H was amazing, he was so patient with me and the representative over the phone. I haven’t had a bad experience here yet. Thanks Jesse!!
