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January 2024 by ed donovan
Good customer service
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December 2023 by Adolphus Johns
The two gentlemen have gone above and beyond.
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September 2023 by Aman Singhusa
Employee is very bad treatingTwo employe attend one customer .... and customer are waiting for very long time .I never see this kind of staff .Staff is very slow
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September 2023 by Yassah James
I got a new phone here and was told a certain amount my bill would be, I later got a monthly bill for $170!!!! They tried to charge me for an apple watch, i dont even have! along with any charge they could put on there.... Check your account if you ever go to this location!!!!After getting off the phone with T mobile i found out there is no one "in charge" at this location....smh its a whole mess
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June 2023 by Jordi Mar
I'm here right now they open at 11:00 and it's 11:08 the guy was late I had a question and he just shut the door in my face. I just went up again it's 11:12 and asked can I come in and he said they're not open give them 15 minutes, mind you they're supposed to be open at 11:00.
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March 2023 by Alex Jhon
Very bad customer service! The employee they don’t know how to manage T-mobile system ???????????
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January 2023 by JESSICA ALVAREZ
Awful customer service. Store was empty, two employees blasting music on their phone and eating. They seemed bothered to even help me. Refused to help with me dropping off my phones (I did two trade ins over the phone and was told to drop the trade ins to a tmobile store). The guy said they dont have shipping boxes sitting around. Then I tried to get two screen protectors for the devices and was told they didnt have any. I left without getting anything. Once home, I called Tmobile customer service. They said that the customer service I received in store was awful. They in fact should have accepted the trade in devices and also offered to order the screen protectors.
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November 2022 by Tyshawn Butts
David , Brinden, sohbhan Have really great customer service. Very respectful and full of great energy.
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October 2022 by Kimberly Johnson
Ruby and Mike did a great job helping us today
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October 2022 by Kesia B.
I walked in the T-Mobile store today and Ms. Ruby present and acknowledgement of my entry was on target. She was so attentive and patient and so helpful to me. She was able to get my phone activated with know problem her knowledge of services and product is great. I will be back to get my phone protector and case. God bless you Ruby keep that beautiful personality and professionalism. Have a beautiful and blessed day. Thank you T-Mobile and Ruby for my wonderful customer service experiences.
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September 2022 by keisha dove
Horrible told me I had to go to 2 different locations to see about getting a new phone because I had sprint even though we joined t mobile he told me I had to switch over to t mobile and get a new plan even though sprint merged with t mobile I have Sim cards that have t mobile service you get better service at the Fort Totten location
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July 2022 by dante bahena hernandez
I went to this location for something very simple and that was to get my monthly statement printed out. And they said they aren’t able to print out my bill. Very bad customer service.
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May 2022 by Abdur Rob
Family member worked there for over a year. Great place for anyone looking to be in telecommunications and sales
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November 2021 by Ryan Downing
After allowing me to wait in the store for an hour they finally had the decency to tell me that they do not replace screen protectors. Ridiculously incompetent. Don’t come here
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November 2021 by Ryan D
After allowing me to wait in the store for an hour they finally had the decency to tell me that they do not replace screen protectors. Ridiculously incompetent. Don’t come here
