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December 2022 by Nikkie D.
Just got me some Shiseido and Estée Lauder at Macys. I had th help and assistance of Merkeb, the counter manager, she was awesome to work with. Very respectful and taught me a thing of to. I'll be back for sure thank you so much.
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November 2022 by Adrienne J
Trey is fantastic- he fixed my sunglasses like a pro. Highly recommend!
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October 2022 by Angie B.
Macy's has definitely made this branch more exciting than I remember it last. It's got pretty much everything you need, but staff are still often hard to find. And it's hard to shop the clothing section when the escalators aren't working. But other than that, the store is clean and laid out well.
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October 2022 by Amanda
Trey was so attentive, remembered my name from a previous visit!, and far exceeded my expectations when it comes to the service I routinely receive at retailers these days. My boyfriend and I agree that we will be coming back to this location to see Trey for our next purchase!
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October 2022 by CJ Meyer
The best customer service I have ever experienced in this sunglass space. Trey was very knowledgeable and also offered a great opinion when called upon. He helped me decide between Persols and Maui Jim’s and broke down the reasons to go with each. Trey was fantastic throughout the entire buying experience and was even able to exceed our expectations by helping my partner with an exchange on the spot, no questions asked. Trey has my business for life. Don’t shop anywhere else.
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October 2022 by Amanda F
Trey was so attentive, remembered my name from a previous visit!, and far exceeded my expectations when it comes to the service I routinely receive at retailers these days. My boyfriend and I agree that we will be coming back to this location to see Trey for our next purchase!
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September 2022 by Corrinn Harper
Thank you Diego and associates for your help and exceptional customer service!!!!
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September 2022 by Corrinn Sebree
Thank you Diego and associates for your help and exceptional customer service!!!!
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August 2022 by Kay T.
they dont answer the calls at alllllllllllllllllllll no departments care about youuuu
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July 2022 by Kristen D.
hey everybody reading this never ever shop at Macy's it is very cringe. somebody brought a pet bunny and a dog and a cat and then somebody at Macy's they said hey do you want candy and I said no you're cringe dummy play jelly in my Roblox account in Minecraft in Fortnite and TikTok Facebook Instagram my mama got me Facebook Instagram and TikTok when I was three years old I mean Facebook I have my own Facebook Instagram account
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February 2022 by Misha A
Tray was amazing he not only was giving amazing customer service for the Sunglass Hut, he also was multi tasking by helping the lenscrafters beside him with their customers as well the customer service at this location is amazing if you're looking for designer glasses or sunglasses go to Lens Crafters or the Sunglass Hut, inside of Macy's ask for Tray or Diego, they both deserve management positions ?
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February 2022 by Goa123 L.
I had the most horrid experience at Macy's (their D.C. location) this afternoon in the lingerie department. The manager on the floor (a black female in her 40s) was extremely rude when I asked for clarification regarding the Macy's credit card. Her mentality was that she was right and the customer is wrong. She basically called me a liar when I told her that the sales assistant didn't clarify a certain point regarding Macy's credit card system. She said, "I was here at the beginning and the sales assistant clearly told you about how you are going to get the 20% discount." Instead of just politely restating/explaining how the discount will be applied to my purchase. And when I asked for further clarification on my receipt (since I did not see the discount applied to my purchase) she very rudely walked towards me and said, "What's her problem now." I have never been so disrespected in a retail environment in my life. I will never step foot in Macy's DC location again and I will choose to spend my money elsewhere.
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December 2021 by Zay M.
I visited this store on 12/31/21 around 5:10pm because my son wanted to go to the mall but since the mall closed earlier than normal, it would've been pointless to go for an hour. He wanted to go somewhere shopping wise and this sufficed. While in the kids section on the top floor, I noticed the kids hats and gloves for 60% off. When scanning the name brands in the section (i.e. Nike, Champion, and Tommy Hilfiger), they didn't come up the 60% off but non name brand did. When I sought assistance of an employee at a cash register (named Wendy according to name badge), I was dismissed. Wendy initially told me that she was closed and to go to another register. It was 5:25pm. When I said I had a question and proceeded to explain, she told me that it happens and that those brands are normally not on sale. Wendy didn't even come to look what I was referring, did not offer any additional assistance, and did not seem to care at all. It seemed that she was more interested in leaving. After several minutes, I brought it up to another employee who came out the fitting room area. She was not wearing a name badge and appeared busy. Even so, she talked to me and provided assistance. She scanned the items and walked to the area with me. She told me to bring one of each to the register and let them know as they would best be able to assist. This lady was really kind and helpful! I wish I knew her name to give her the acknowledgment she deserves. As it was approaching 6pm, I went to check out. There was no one at the registers in lingerie or the kids section. As I walked around, an employee told me to check out downstairs. I went down one floor and checked out by the Michael Kors department. I explained to the employee (who wasn't wearing a name badge) the issue with the hat and gloves set. I was also dismissed. The lady told me that that I needed to go upstairs for assistance. I told her that no one at the registers and was told to come downstairs. She made a comment saying that they probably didn't want to deal with anything. I told her an employee told me that someone at the register could assist. She proceeded to say that she couldn't do anything about it and that I would need to go upstairs. She told me that if I wanted the items, I'd have to pay whatever they rang up to. She then rang up the items and said the prices. As I'm trying to politely explain and show her that they are supposed to be 60% off as I had taken pictures, she again said that was nothing she could do. I asked to speak with a manager and she told me that since they were closing, she doubts one would be available and processed to bag the other items and check me out. She didn't even ask if I wanted to get the hat and gloves. I did not appreciate the way that I was treated and the complete lack of concern, assistance, and appropriate customer service. This lady was dismissive and unhelpful just like my first encounter with Wendy. I will add I had my 8 y/o son with me who witnessed this treatment and verbalized his dislike of her attitude and the way she spoke to me as we walked away. We went back upstairs and thankfully saw two employees at a register in lingerie department. They were checking someone out. Afterwards, I proceeded to explain the issue with the hat and gloves and the experience we had downstairs during check out. The lady who assisted this time was named Kineta, according to name badge. She was extremely helpful and friendly! Kineta had a good attitude and interacted well with my son, which I greatly appreciated. She checked me out and applied the advertised 60% off on the items. After checkout, she informed me that she was a manager and told me go to website to leave report on my experience, which is exactly what I'm doing and was going to do anyway. I understand it's closing time and people are ready to get off work, but I don't think that should be an excuse to treat people rude and not perform your duties as an employee. I don't think I was asking for too much. It took the manager abs
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November 2021 by John C.
My wife likes Macy's and since most of the ones by our home have closed she wanted to visit this one while walking around DC. This 4 level Macy's was very nice and decorated for Christmas . The staff was all very nice and helped when asked. The elevator was out and the escalators were off so we got our steps in. We will likely visit when the elevator is fixed to see all the levels.
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April 2021 by Ingris R.
Like most Department stores this Macy's is a hit or miss. There are times I come in here and they treat me like royalty and then there are days you'd think I had B.B.O (Beyond Body Odor). Today was a good day. The lovely lady that greeted me at the doors told me how to get to the bathroom. She was friendly and I could tell she had a smile under her mask. She made my day. The bathroom was out of order but I climbed to the top floor and that one was open. I did a little shopping. The lady at the jewelry department was fabulous. I'll be back of course.