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May 2024 by luke keck
Excellent service and watch repairs as always. Adele was super helpful!
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May 2024 by Ivan Scotto
Adèle was so nice and even stayed late to help me with my watch !
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May 2024 by Alan Wallach
DO NOT PATRONIZE. For simple work on your watch they charge whatever they think they can squeeze out of you. I paid $25 for a battery. A week later my wife paid $30 for a battery for a similar watch (probably the same battery). I needed a watch band in a hurry. All their bands for my watch were $50. Go somewhere, anywhere, else.
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May 2024 by sean .michael
An option for older watches at or above retail on worn out pieces. Pros: Staff is very cool. Cons: They will try to quickly change batterys and straps in-house and will occasionally scratch your piece. Have it sent to the watchmaker. They did it on my 200$ laco, so no big deal. If you have a nice swiss antique do not accept have it sent to the watchmaker. Any service is around 30% too expensive however. Update: they then charged me for the polish on the scratch .....
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May 2024 by Mike Shinozaki
Recently brought my watch for wristband replacement, and they were very helpful and generous! Have a watch in repair at the shop and I have high hopes!
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May 2024 by Marco Pavé
I got two watches from a Bolivian street market in 2020, so they aren’t really expensive but they are special to me because I bought them on an international trip. Anyway, I took these watches in Secrète fine jewelry in DuPont circle because the batteries were out and the links needed adjusting to my wrist. I was greeted warmly and my issues were addressed timely by Ginevra. I thought I needed links removed, but actually my watch has a band that allows it to be adjusted without removing links. She showed me how to do that free of charge. She asked if I was a “collector” and Im like no but I am interested in starting a collection. Ginerva gives me the run down of Hamilton Watches and I think I have a new favorite brand. They are affordable but expensive enough to feel like a big gift to yourself. I have myself a new jeweler. Five stars for Secrète fine jewelry.
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May 2024 by Jonathan Walters
This is my favourite specialist store to get my jewellery and watches fixed. My last visit was great in getting my watch back to full fitness, Max provided a wonderful, speedy and professional service.
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March 2024 by Sarahna Khatri
This is a gem (no pun intended) of a store in DC and has become my go-to for any and all jewelry needs!! Every single person here is kind, attentive, and professional, and they have a wonderful collection of rings, earrings. necklaces and watches (among other things). Location is very convenient too, as they are right off the Dupont Metro stop.I went today to get my husband's wedding ring cleaned and bent earrings straightened. Ginevra patiently took the time to find out what metals were used in the jewelry and provided expert advice on how to care for them. She also made light repairs to the ring and earrings free of charge! The jewelry looks as good as new, thanks to her! Trust me, you will not be disappointed here.
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March 2024 by Mary Argel
Amazing and FAST customer service! Handled my watch with care!
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March 2024 by John Foulkes
This is a great store that very kindly helped my fiancé adjust her watch band at short notice.
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March 2024 by Isabelle Greenberg
I had a fantastic experience with Adele! She was so friendly and helpful and was able to resize my watch within 10 minutes. I would highly recommend Secrète for all your jewelry and watch needs.
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March 2024 by Lino “Linofelino”
I had the strap of my watch replaced and these people almost destroyed both sides where the pins attached the band to the watch.The work they did was inadequate, unprofessional. It was clearly done by someone who doesn’t know what he is doing !I would NOT trust this place with a watch!
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March 2024 by Ben Seketa
I have only had great experiences with the folks at Secrète. As an amateur collector of watches, having their knowledgeable staff in the neighborhood is such a treat. From fixing broken movements to assisting with adjusting links on a bracelet, their team is nothing but friendly and helpful.
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March 2024 by Max Cohen-Casado
Ginevra was super friendly, knowledgeable, and helpful in helping us choose a design for the engagement ring. Couldn’t recommend more highly!
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March 2024 by Maria Perez
Trusted the amazing reviews this place has and went for a watch resizing and less than 20 mins I was out with my watch exactly as I wanted it! Staff was super nice. I’ll recommend this place to everyone.
