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February 2024 by Ted W.
I had the worst retail experience of my life this weekend at Saks Off 5th in Downtown DC. The associate Demi, who rang up my merchandise was on her phone the entire time. She was rude and not helpful when I asked her about the rewards program. When an Item on clearance rang up at full price, she said that is what the price is. I kindly asked to speak with a manager, she seemed annoyed and said she needed to gtfo out of this place. When the manager (Renee) finally showed up, I explained the situation that the item was on clearance (sticker even on the tags). There were 5 more just like the one I had on the rack. There was also a storewide 25% off sale. Renee told me that I got a discount from the storewide sale so what is the problem. She was terribly rude the entire conversation and told me just to return the item. I am shocked by this horrendous retail experience. But it may be commonplace as both employees had similar attitudes. Buyers Be Ware.
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January 2024 by Neva Faulkner
Horrible location! Don't waste your time coming to this location. The people who work here clearly don't want to work. I came on the first to purchase a pair of shoes and they claim they couldn't find the other shoe located in the back of the store where they house them! Epic fail! How do employees lose the other shoe? I come back today to see the shoes on the floor! I left my contact information, called, & even texted the store manger & no response! Will only frequent MD & VA locations moving forward! No customer service skills!
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January 2024 by Bengi Leiva
Fire those bums at the registers. Who is hiring these people? One lady can’t pick up her pants that her panties shows from the back. Another one just moving so slow as if there isn’t a line getting longer… Jesus Christ man. Unbelievable Saks has dropped this low. Also, can someone fix the building? Building is falling apart on second floor near the fitting room. What’s wrong with this manager/owner? Seriously get a grip dude this is Washington DC show some respect to the capital. Hire better people and fix the building— simple. Invest.
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January 2024 by GK
Awful nonexistent customer service!!I ordered these pants in June, in the summer when wearing pants in the south isn't done. I wore them for the first time last week, just took them out of the plastic. However, one if the belt loops fully tore off immediately when I pulled on it very slightly.I did not pay over $130 for pants that are made this shabbily. They are in pristine condition, worn once for a walk, and new and untouched aside from that. How the heck did the belt loop just TEAR that easily?And what can you all do about this? This is not the quality of product that I paid for.Photos attached to show that this is a brand new product. And the tear!Ripoff scammers! I hope their loss prevention fails endlessly.
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January 2024 by G.O O
It's EMPTY
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January 2024 by Alexandru Ciorobea
Horrible experience. I have waited 25 minutes for an associate to help me after I asked twice at the registers to call someone. After the person came his attitude was far from polite, treating me as if I disturbed him from something more important he had going on at the time: rolled eyes, throwing boxes on the counter and an overall hostile attitude. Then it took another 10 minutes of waiting at the registers - not that it was busy, there were no customers waiting as it was around 11.30 AM - as there was nobody there. And if you think I have gotten any apologies for my waiting or thanks for my patience and good demeanor, think again… Nothing, not even “have a good one” for the road… First time I had such a bad experience in a Saks affiliated store - really sad, as we were longtime customers.
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January 2024 by Marcela Vargas Almanza
Customer service is the worst. Especially, the lady with an earring in her noise. I went 3 times to this store, and is always the same. The lady I just mentioned is a cashier with really bad actitud, whatever you ask for she is rolling her eyes, she does not help at all. This morning I went for a size exchange and she wanted me to pay extra. I told her that it was only an exchange, I had to reach her supervisor to fix the problem because she didn’t care.If she does not want to work why is she there? The management should control all these issues. I will never go back to that store, she is getting pay because of customers, and she does not deserve a penny.
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December 2023 by Nkili Sudah
Shelves are scantily clad. Thinking what a shame. Wondering if the Grinch stole Christmas.
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November 2023 by patrick salt
Store cashier: 551858 Demi , cashed us out and left the receipt on the register and turned to her Co-worker and started talking and laughing on how her co-worker burned her arm. The longest 30 sec of my life standing there wondering if she was going to hand me my receipt. So I REACHED OVER the register and grabed it myself. I would not be surprised if this place gets ROBBED and they did not know. THANKS DEMI.
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October 2023 by Robin Revty
Wonder if you can gps my Michael Kors Black coat someone stole it :(
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September 2023 by Arielle Gas
Today I came into the store looking for jewelry as a gift for a friend and Garrison was helping me. I found out about a marked down price and I got a great deal! So happy with my purchase. Definitely coming back to this location.
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September 2023 by Gyasi Danso
The worst Saks off 5th. This place needs to be closed ASAP. So no one can help to sell the fine Jewerly except the manager. I had to wait an hour for the manager whiles the sales reps were standing doing nothing and chatting .
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September 2023 by Maria S
The worst Off 5th I’ve ever visited. Unorganized store. Rude, unprofessional, and disrespectful customer service with no knowledge of the merchandise they carry.
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July 2023 by Kia Alston
I currently work at this location, and this is by far the worst saks off 5th ever! I’ve worked retail before and nothing is worse than this store. The customers are beyond disgusting. The store is very disorganized, on top of that management is extremely poor. We’re completely understaffed, the manager won’t hire any help and the employees are expected to pick up the slack. We don’t get paid enough to bend over backwards for this company! I preferred working at Nordstrom Rack. They honestly need to just close this store down. Worse location ever!
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July 2023 by Hannah M.
Overpriced clothes that I was not allowed to try on because they were under staffed... you could at least let people try things on in the bathroom! But the lady in charge followed me in to stop me lol. People who really want to steal something can easily steal it either way because you clearly have no staff watching the store. Only thing you're losing is actual business
