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September 2023 by Elizabeth O.
Ordered groceries for pick up. Alerted that groceries were ready for pickup between 5pm and 8pm. Checked in and provided space number upon arrival 5:48pm and received confirmation. After 20 min waiting, clicked the "call store" button and the phone rang and rang and no answer. After 30 in of waiting, called the store directly and got customer service. Explained the situation and person answering the phone wouldn't even let me finish before they started loudly rattling off that they didn't have something or other to monitor the pickups and that I should have clicked "call store." When I said I did click call store but no one answered, they fired back that they have been by the phone all day. Really? They then asked for the name on the order and briskly said it would probably be another 20-30 min wait. I interrupted her and asked why she was being so rude. She denied being rude and said someone would bring order out right away. No apologies - nada. Almost 45 min from arrival and groceries are now in the car. Unbelievable.
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June 2023 by Adolphus A.
Today June 16, 203 10:45amThe lady working in the hot food section has horrible customer service . I felt as though I was an inconvenience to her. No greeting straight to what do you want, what sides do you want, no we don't have that today so what else do you want. No thank you have a nice day. Because of this one experience I'll never shop here again!
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June 2023 by Michael T.
Overall an OK stop for a sale or convenience pick up but wouldn't do a big grocery haul here because of higher prices. It's a smaller sized grocery store compared to some so may have less selection. Has a fair sized parking lot.Newer self checkouts have made the lines go a bit faster. Prices are higher here but sometimes sales & coupons from the app can be good and I regularly see meat products marked down on manager discount as well (but maybe because of dates). Also has a deli counter & a raw seafood counter.
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February 2023 by Tracey T.
Homeless woman took a dump in front of my son and his Father last week. They were getting booster shots at the pharmacy. Woman came in and pulled her pants down in the medicine aisle and took a dump on the floor. This may be the worst supermarket in the neighborhood. We have three lovely whole foods, two amazon fresh and a wegmans not too far. Why my husband keeps coming to this sht show of a store is beyond me. other than the parking and some nostalgia for his childhood no reason to shop here.DONT SHOP HERE!! Store is old, dirty, the flooring gross, selection like the soviet union and the deli counter a hot mess.
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December 2022 by Julie W.
NEVER AGAIN! DO NOT SHOP HERE. It took 1 hour and 30 minutes just to PICK UP a 17 item grocery order that was preordered through their app. Order was placed and paid for through the Safeway app. The order was delayed by an hour, but indicated complete sometime later. After waiting 20 MINUTES in my car at the pickup area, I went inside to inquire. They instructed me to go back out to the car. After waiting for another 10 minutes in my car, I went back inside. The customer service lady yelled at a guy wearing a shirt that said SANITATION LEAD for not taking out my order. Sanitation lead?! Really? As if I want sanitation lead handling my fresh produce? It was painfully obvious they had not even started assembling the order yet. After the sanitation lead did not collect my order, the customer service lady turned to yell at "Joe from seafood" for a bit. I hadn't ordered any seafood. It had been OVER AN HOUR at this point of me standing inside watching the customer service lady yell at various employees. Finally I guess Joe from seafood finished scrambling together my 17 items, and he showed up outside- in his white seafood smock and all to deliver the mess. Here's what was wrong with it: 1. Instead of frozen yogurt, they gave drumsticks 2. Missing blue cheese (DID NOT REFUND) 3. Substituted ICE CREAM for BLUE CHEESE (again no refund, no indication on the app they even substituted) 4. Substituted mini water melon for a full watermelon (no substitution indicated on the app) 5. Replaced 4 lbs boneless skinless chicken breast with 2 lbs boneless skinless tenderloins (NO REFUND) 6. Substituted a $1 can of enchilada sauce for a $5 bottle (no substitution indicated on the app- no refund provided) None of the substations were indicated on the app. I was charged full price for every inferior substitution or even missing item!! I also needed some clementines that I had forgotten to include with my original order. I went back inside to grab them. The produce sign said "2.99". The self checkout was broken (of course), so I went to another lane. The clementines ring up as $5. After having braved the grocery store from hell for an hour and a half at that point, I was in no mood to argue. I overpaid for the clementines and hightailed it out of there. DO NOT SHOP HERE. They should not accept orders they are clearly woefully unable to provide. What a waste of time. Safeway owes me refunds for the missing items and inferior substations, but regretfully I'll never be able to reclaim that HOUR AND A HALF it took to pickup an order. I absolutely could have just shopped myself and left with my 17 items and they would have all been correct. Horrible experience.
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November 2022 by Cameron Hickman
Really appreciated the staff here. They were much more transparent and diligent than the staff at any of the other pharmacies I called. Thanks for your help!
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October 2022 by Tyler H.
I've never had a good experience in this store. The people are grumpy, the isles are cramped, and the self checkout line system is awful.
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August 2022 by G L.
The staff don't seem to know what's on the shelves, the self-checkout machines reject cards without giving any reason why, at least one manager refuses to even stand up and will make the 'shut up' gesture with her hand while speaking sarcastically if people complain while speaking to customers AND employees like they're stupid, the produce isn't fresh, the prices are too high, and there are empty shelves regardless of at what time you arrive. I don't blame the employees (they've been nothing but helpful and it's clear they're doing the best they can), the management doesn't seem to care what happens to the store and are using the employees as buffers between themselves and customers. There's an Amazon store only a few blocks away and a produce store across the street. Unless they change things I'd suggest shopping at those places instead.
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March 2022 by Love F.
They don't always have the largest variety items, but most of the staff here is super cool and nice.
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January 2022 by Brenda S.
I understand frustration with the store at times but I want to commend staff. The occasional visit to the front desk always works out well. I see the butcher putting his time in on the floor, checking on things. I got my Covid booster there without a problem. It's a tight store serving a lot of people. The self checkout area always has someone present. I could go on and on. Would love to see the place knocked down and modified. Maybe the 3 owners would come to an agreement on that ;)
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January 2022 by Chris E.
Got my covid booster here. Big shout out to Tatiana the pharmacist! She was very competent, professional, and polite. I really appreciated her help as I'm not great with shots. Thanks again, Tatiana!
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November 2021 by Leslie A.
The store looks horrible. The prices are way above the competition and the pharmacist is an arrogant, incompetent fellow who does not know good service. Ah! There is only ONE (awful) restroom. THIS IS A REVIEW of the Safeway in 5455 Connecticut Ave
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November 2021 by Leslie Ackerman
No Black Friday should be an excuse for a Pharmacy to have only ONE person attending. My friend (who is handicapped) had to wait fifteen minutes until the pharmacist vaccinated two people. She had called in advance to find whether her Rx were ready; they were. Still, she had to patiently wait and then face a rude pharmacist. To add insult to injury there is one restroom. They lock it when they clean it (15 minutes) without putting any sign whatsoever. You wonder if this is America.
Safeway in Conn.Ave, DC: NEVER again!
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October 2021 by Robert C.
Similar to a post below from August, I also was denied a COVID booster this past Friday, despite coming with complete paperwork and an attestation. I too was told that based on my age (under 65) that I needed to provide the pharmacy tech with additional support from my employer or another medical professional, even though I qualify on more than one level for the booster. You would think I was robbing the pharmacy, not trying to keep myself, my family and my community safe and healthy. If two of us are posting about this, I can assure you that the pharmacist/pharmacy tech has denied boosters to others. Safeway/Albertsons needs to investigate this IMMEDIATELY and get this individual removed from this pharmacy. He is NOT a doctor, nor does he have ANY legal or medical right to be making any decisions on who gets boosters and who does not and violated my HIPAA rights by forcing my to discuss my qualifications with him in front of other Safeway customers.
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October 2021 by Wanda B
COVID19 appts & walk-in immunizations now available! Pharmacist Rick is the BEST!