-
March 2024 by Anthony M.
I had a delivery order totaling $460.86. I ordered through the Safeway app, apparently they use door dash. They gave the wrong orders to the drivers and the only way I know that they did that was the driver contacting me. The manager denied it, but it was painfully obvious that's what happened. I never received my order and the manager was no help, told me I had to contact door dash. Again, Safeway had my money not DoorDash, if there was a problem with them, he should have contacted DoorDash. Well a week later I still hadn't received a refund. I had to call corporate today and threaten to sue to get my refund and they still shorted my $0.55. Done with Safeway and Albertsons all together. Never going through that nightmare again.
-
November 2023 by Brian P.
They don't have anywhere near enough carts for a store this size, so you get to compete against other shoppers wandering around the parking garage asking strangers if they're done with that cart before you go in. It has been like this for over a year now, don't expect it to change. Otherwise, this is a perfectly good store. Staff are nice, decent selection, good prices. All good if you're just running in for a handful of things, but if you need a grocery cart to buy a bunch of stuff, either go when nobody else is shopping or go to Giant.
-
October 2023 by Christopher J. L.
For months now they have had a severe shortage of shopping carts and, when I mention it to the people in customer service, they don't care. How are you supposed to shop if there are no carriages? I even called there 800 number and there has been no response.
-
October 2023 by Ethan S.
You get the TSA experience of someone shouting at you for a receipt as you exit, shelves are empty and 50% higher priced than other stores in the city, food rots within a day, and I always have to go to another place afterwards to finish the list, including for basic items.
-
August 2023 by Julie W.
Not sure of the bad reviews, I love this safeway as they always seem to have everything I need and it's clean as hell in there. Idk, maybe it's just me but my go to grocery store
-
July 2023 by Wendy P.
This store maybe shiny and pretty inside but it has god awful customer service. I truly don't know why I kept trying to give it a chance because it never improves. I'm guessing management has no expectations of their employees as no one helps you and there is tons of bad attitude going around. I'd give this place a zero if I could. Trash out front, panhandling homeless out front, long slow lines and no carts. I'm done, going to take my $$ over the bridge to VA.
-
June 2023 by Paul J.
Some staff are very helpful and take care to make their area clean, are courteous and friendly... (Yay for them!) A few are cranky and not helpful (acting as though they are annoyed if you make a simple request.) Lately the area outside of the store has become fairly disgusting, with trash all over the place, overflowing trash receptacles (which attract rats -- I saw two across the street from the store this morning.) This is a significant change from when the store opened two years ago. (I know the trash comes from unthinking customers and passersby, but the management should assign someone to clean the area a few times a day -- and not leave food outside to attract rodents.) We are your neighbors and customers (who spend our hard-earned money in your store, Safeway!
-
June 2023 by Michael M.
The grocery store was pretty good for about a year when it reopened after the new building was completed. Fully stocked and reasonably staffed. I was really impressed by their expansive wine selection and by the breadth of the liquor offerings. The assortment of cheeses was outstanding too. Today the entrance is dirty, trash cans over flowing, rarely are there ever any shopping carts, never any baskets. Only 2 or 3 of the 7 registers are open with customers filing into the aisles as they wait to be checked out, and crazy long lines at self check out - where most of those machines have blinking lights indicating they are waiting for someone to fix the scanner or perform age verification. Did I mention that you have to go to customer service to have someone to go to the back to fetch bar soap from the stockroom? There's never any on the shelf because people steal it.
-
May 2023 by John S.
Nice store but if Safeway wants to go to digital coupons it needs to make sure that their stores have proper internet reception, even their free WIFI is spotty within the store. At this store location one needs to go into the street to pull up coupons. What a joke!!!
-
April 2023 by Cindy F.
On a recent vacation to D.C. we stopped in to buy a few items. The store had under ground parking. We checked with cashier how we validated after purchasing 33.00 dollars of groceries. She wasn't helpful we went back downstairs hopefully to validate our slip. Luckily a customer told us where the scanner was and told us associates aren't helpful at checkouts. However the young lady in deli was very sweet. If I lived there I wouldn't shop your stores didn't feel welcomed. I was in retail 24 years and that area of your store needs help.
-
March 2023 by Jesseca C.
I really wish I could give 0 stars my god! This place is a mess..today I went to this store to buy a few ingredients for tacos I was told by a worker in the popcorn department to head over to the wine section and I could check out there without having to stand in the super long lines. I had maybe 10 items in my cart headed over to the wine section and immediately was told I could not bring my cart inside , or check out because I didn't have five items or less. All of which was fine until I noticed a Safeway worker checking out her groceries which btw was at least 20 items! And her entire cart was inside of the same space the cashier told me I was not allowed to pull my cart into. I believe her name was Patricia..I became Extremely aggravated because the hypocrisy was out of this world! Don't get me wrong I get it she was helping her coworker out BUT she was helping her do the exact thing she refused to do for customers who could clearly see this transaction.
-
February 2023 by Sandra T.
I spoke to a high-energy customer service rep (Angela). She provided great customer service and satisfied the reason for my call. Keep up the great work.
-
February 2023 by Mary K.
Don't use their Drive-Up- workers are never there and you end up going inside to customer service for them to track down an employee who is chatting on her cellphone the entire time. Also, carts are difficult to find.
-
January 2023 by Lily M.
Saw a rodent walk across the aisle from under the cold storage drink refrigerators in the middle of the store in beginning of December while store was full of shoppers. Then saw a roach 2 weeks later at the Starbucks mini store inside. And watched as the barista killed it before providing me a a drink. Very very gross. Threw the drink out after I left the counter.
-
December 2022 by Jhon S.
This store sells molded tomatoes, and is making bank screwing customers over by marking up prices online, and then again when they give much cheaper/wrong items while claiming the original items are not available. Proof is that we placed an online order today, and I went to the store to purchase the same items to see what the difference would be -- online cost was $77, in person cost was $44. The online products we were given in place of the items which they claim aren't available, were available, and were purchased in person.