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November 2023 by Eddie Lane
I love taquetta customer service she is great always making sure I’m ok with everything she consistently makes her rounds to make sure everyone storage space is lock in secure so I’m just very thankful of that
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November 2023 by monique pollard
Taquetta was great! I was having problems with opening up the storage unit; however, she assisted me by not only opening the unit but changing the lock so that I would not have trouble closing it. She is so professional with a pleasant and humbling mannerism. First time ever utilizing a storage unit and because of her, this will not be my last. Best storage facility in the area. Please ask for Taquetta when you come here!
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November 2023 by B
My storage unit lock was changed on my storage unit without any notice given to me. I didn’t receive a phone call, voicemail or email from the property manager or any store personnel. I understand my rental agreement says emergencies do happen and that sometimes the unit needs to be accessed but how do you change a lock without informing someone? Especially when the gate/unit hours are open before and after the office is closed. I tried accessing my unit before office hours when you can still access the gate and your unit and I was unable to enter my unit and had to wait for Laquita to come into the office at 9:33am and open the door. I was informed by her that my lock and other locks had been changed because they had to do work on my unit but she wouldn’t explain to me what happened to my unit, she didn’t apologize for the inconvenience, she didn’t explain to me when this took place and said she had nothing to with it. She explained there might have been a flood or something but she wasn’t sure and that I had a free lock and that I needed to sign a blank envelope that I received the new lock and keys. The office is not always open when the gate or access to the units is open so this was a huge inconvenience especially when trying to move large items with someone assisting me. I asked her to put herself in my shoes but when people have no empathy it’s hard to expect that. Gladly, The universe has a way of settling things when you are mistreated.
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November 2023 by James Smith (Jay)
Taquetta Jamison was totally awesome..... The best customer service I've had in a while.... Highly recommend...
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November 2023 by Ezzy Street Towing Recovery
Great location. Nice and friendly staff. Clean building. No complaints. Will recommend to others.
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November 2023 by mehretab Gebremariam
Excellent customer service... Taquetta was a pleasure to work with.
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October 2023 by RayRay O.
good amount of spaces for a reasonable price. the only thing I have a problem with is that there is never anyone in the office when you need them.
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September 2023 by Saffron
Very efficient. Drop-off was smooth and simple. The guy that received us was very polite
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September 2023 by Ben D.
Maleek and Indiya were amazing and provided great service!
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September 2023 by Tamara Smith
Lakita was great to work with and provide exceptional customer service!
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September 2023 by Eric Nunn
TaQuetta, was very helpful and knowledgeable when it came to helping and assisting me with the in and outs of the Public Storage Space. Exceptional service!
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July 2023 by sam fisher
The facility at the Herndon (466) location was clean and the manager, Hunter, was very knowledgeable and accommodating. I ultimately did not require a storage unit, but when I do, I'll be returning to this location.
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July 2023 by Vanessa Price
Taquetta was skillfully helpful. She assisted with everything I needed. She was very pleasant... beautiful smile!!! I will depend on her .
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June 2023 by Le Will
The service at Lawrence st public storage was the grandest. Taquetta was very nice and helpful with everything The location was great and convenient. That for everything
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June 2023 by deena alston
I love this public storage, Ms.Lakita is so nice to me. Helps me with my needs and always greeting me with a smile.
