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January 2024 by Lauren C.
This place is the absolute worst. Avoid at all costs. Had to bring my dog back several times bc they didn't finish the grooming. No one ever at the front desk. Huge waste of time.
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January 2024 by Junel Jeffrey
This is where my pup Selah has chosen...and I support it. They are accommodating and truly care about my pup. The fact that Selah jumps up on the table to get her nails cut - a task she hates - says it all.
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January 2024 by Bryca Song-Weiss
Staff were super helpful even right before close
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January 2024 by John Sanders
Under staffed but fully shocked
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January 2024 by JeNard Carpenter
Always a pleasant experience
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December 2023 by khadijah baxter
Cashier guy was nice hipped me to a huge discount. Check your emails for coupons. They close early tho
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November 2023 by Kellyse Hood
I am literally shaking as I write this review. As pet owners, our dogs and cats are a part of our family. We love them, care for them, and look after them. I trusted Petco because my previous groomer was okay (not stellar by any means), but it was also convenient for Knox and I.Well on Sunday, that all changed. I brought Knox in on time for his 10:15 am appointment. Upon reaching the desk I noticed all of the poorly written, hand-made signs, the dimly lit store, and it seemed like a scene from a horror movie. I should've taken the poor upkeep of the store as a tell-tale sign that my appointment would be traumatizing, but I tried not to judge. When I got the the front, I noticed that there was a groomer that I had never met before. She asked for updated vaccinations, I provided them, and then proceeded to tell her about my dog. She mentioned that she was new to grooming and that was scary for me because Knox was in between appointments. I gaged her comfort with the appointment and she assured me that all would be well and that my requests would be accommodated. This couldn't be further from the truth.I stay during the appointment and this time I'm glad I did. There were many dogs being brought in and only one groomer, I was concerned by the volume of appointments. However, I was absolutely horrified when I looked into the window and noticed that Knox was barking (he rarely ever barks or is agitated) and he had the leash wrapped twice around his neck. The groomer who I could not see from the window did not acknowledge this, at all. Frantically, I went to the cashier's desk and alarmed them that if they did not handle it, I would myself. I then asked to hold my dog until it was time for his cut after such a close and terrifying call.At around 1:15 p.m. I was told by management that my appointment would be canceled. This was stated due to the stress caused to Knox and myself. There was no apology for nearly killing my dog due to negligence.This was the most awful grooming experience I've ever had. It took Knox all night to recover. He was frightened of me and all humans beyond his appointment.PLEASE DO NOT GO TO THE LOCATION IF YOU LOVE YOUR DOG!
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September 2023 by NuNu Powell
Horrible!!!! A joke!!! The store reached out to me (Renisha ) and asked to come in earlier for 2:30appt. I said yes 1:15/1:30 is when I could get there. Well when I got there at 1:30 I was told that Renisha was no longer able to groom my puppy because we missed our grace period. How????Co workers and the manager was apologetic but not Renisha. This seemed normal for employees because again they kept apologized. The Manager offered a discount but I don’t trust it and won’t go back
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September 2023 by Lee Buoy II
Horrible experience. The groomer (Ranisha) called and asked us to come early for our 2:15 PM appointment. I told her we could come between 1 PM and 1:30 and she said thanks and OK. After the call, I received a text notification that the appointment had been updated to 1:15 PM. We arrived at 1:30 PM but stood in line for about 5 minutes. Upon getting to the counter, we were told that Ranisha was refusing our appointment because it was past the 15 minute grace period for an appointment that SHE requested we move up and that SHE set for 1:15 after I’d already said 1:30 at the latest.The manager Marcus was helpful in a very bare-minimum laissez-faire way. While he did speak to Ranisha, he said that he couldn’t force her to perform the grooming and only offered a partial discount (he didn’t specify how much which lead me to believe it would be small). We won’t be back to this location for grooming.
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September 2023 by Ryane Boyd
Well, Let's just say, I will NEVER patronize this location.I am a Vital Care Premier member and have been for at least 2 years now. I recently relocated to the DMV from St. Louis where my go-to location was Brentwood, MO. I booked Fancy an appointment at the New York Ave NE location for 8/10 at 10am. Unfortunately, I arrived a little late (10:12am to be exact). When I arrived to the desk, I was reading all the "handwritten" signage the workers put up (there were over 4). I didn't realize the worker was sitting behind the desk due to the signs blocking her. She then said, "hello." I responded "oh you scared me, I didn't see you sitting there." No response, so I said I'm here to drop off Fancy. No response. She then clicked on the computer, got up and went to the back to speak with another groomer. She then came back out, picked up her phone, and walked to the back again, then came back out, walked past me and went outside to smoke a cigarette. The other groomer came out and said "I don't think your groomer will be able to see you today." I asked why and she said she has a 10 minute grace period. I said how, when the sign right here says there is a 15 minute grace period and I arrived at 10:12am, exactly 12 minutes late. She then said that's her grace period she has set. I said so each groomer has a different grace period, instead of it being a store wide thing? She then said she can see fancy tomorrow. I said that's okay, that's not how you do business and asked for the groomer's name and left. So, I say all of this to say, DO NOT patronize Petco on New York Ave NE or Jordan (the groomer). I have been to Alexandria & Forestville here and have not had such a rude experience.
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July 2023 by Kathleen Garman
Truly an awful location. After waiting 10 minutes for the cashier to ring out the one person in front of me, while a manager stood nearby breaking down boxes, I was told I was unable to make my online return in store because it was prescription food. The manager, who informed me of such, didn’t even say “oh sorry, you can’t do that here.” He just told me I would have to drive out to Virginia to return it. When I left, I called petco customer care, which somehow managed to handle the entire return process over the phone. Crazy how it could be such a simple process, yet I was made to feel in store like I was an annoyance.
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May 2023 by Karen White
K is always attentive with grooming my dog. Customer Service is always good.
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May 2023 by Jen Bonilla
Who ever is the manager in this location needs to change the hours online all this week y’all been closing early this my 3rd time coming before y’all close because I work until 6 everyday !
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April 2023 by Darrin Miller
Kinda disorganized and messy, with the store layout not really making a ton of sense. The staff is friendly, though!
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April 2023 by Antonino Z.
5 stars for the store. The manager gave me a full refund no questions asked.But please for the love of all that is holy don't bring your dog here for grooming. First some advice: If you don't know how to cut dogs hair, don't take peoples pets and pretend that you can.- nails not clipped- summer cut looks like a toddler got ahold of a clipper- no blending, abrupt edges on his face- took 4 hoursAll this was covered with a bandana and not noticed until we got home.Like seriously it's not cool to do this to people's dogs. You should really consider the harm it does. Now I need to find someone to try to fix this and subject him to another grooming so his coat grows in correctly. I don't even want to share a picture because it's so embarrassing and I'm writing this review after 24 hours of trying to cool down. Every time I look at him I just think of the hours he had to spend stressing out...for nothing.
