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January 2024 by POF
Excellent Customer Service!!
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December 2023 by Larry McCroskey
I do everything via phone or computer and have received very good service. Phone people are patient and explain very well.
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October 2023 by JW Inventor
Customer service I received from Kerissa Newman was commendable. She was thorough, professional and answered my questions like a pro. Thank you for your help Kerissa.
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May 2023 by Mike M.
On April 19th, 2023, I applied for a credit card with PenFed and I was approved. I completed the additional paper work needed along with making a deposit to meet all the requirements. Today is May 22nd, 2023 and I have NOT received my credit card.After numerous calls on:April 28thMay 3rdMay 10thMay 19thMay 22ndPenFed can't seem to get me a credit card. This has been the WORST 1st time experience with a credit union. At this point, I can NOT recommend doing business with this credit union. This is not a good way to start a banking relationship. I think I will need to take my business elsewhere at this point.Again, I can NOT recommend doing business with PenFed.
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October 2022 by MAX GUZIKOWSKI
very difficult to communicate with.
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July 2022 by Pete Urban
Great Company !!! Fantastic Customer Service !!!
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April 2022 by Lisa B.
They made a mistake when reversing a fraud charge at the same time they were converting from one accounting system to a new one. They put the charge back on my account and 6 months later I still cannot get anyone to actually fix it or that knows what happened to actually call me back. Their customer service reps are very low functioning and seem completely untrained. Always several transfers to someone else that I then have to re-verify with. They are a nightmare to deal with. Their banking system and mortgage/equity line system are now completely separate and don't talk to each other at all. In order to make a payment on my equity line I have to create an external payment account on their mortgage system. They also changed my equity line account number and are reporting both accounts as if I have 2 equity lines with them to the reporting agency. I have made multiple attempts to dispute this but to no avail. They say "it's right". They are completely incompetent.
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January 2022 by Anthony Burton
The application process was not timely, which made my Fico scores take a crucial hit,an on top of that, didn't get approved,after pre- approval,an conditional approval!!! WOW!
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December 2021 by Rob Crawford
My experience was very good from applying to approval of my car loan. Hands down easiest transaction start to finish and hope to do more business in the future with PenFed.
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December 2021 by Ernesto Cintado
I have been a PFCU member for almost 35 years and they have always provided the best loan options and rates. The staff is friendly and knowledgeable and they provide support throughout the process.
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November 2021 by Figa Design
Still the only bank, that trust their customer like Family❤️
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October 2021 by Gettme “Getye”
Tsk address is not located on the listed place. The company has to remove on the map.
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August 2021 by Shelton Roseboro
Really perturbed about submitting a check via the mobile app and it has been 7 days and counting and it is still not available. Shame on you PF.
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August 2021 by Jasmine Culbreath
Great service!! I would come here again, and I see the friendly staff again! They have some random rush hour moments but the staff handles it quickly.
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August 2021 by Jeff Brice
Offered me a poor rate even though my credit is great...
