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March 2023 by GETITBOY
Good lilmspor that had what I needed
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December 2021 by Kirk Cumberbatch
They have a lot of good parts, just get the right part from them the first time. I could be a little hassle. They cool
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December 2021 by Eugene C.
I needed an alternator for my car and I called ahead of time to get information about how to do so. The number listed online I assume is directed to a call center because the people I spoke with on the phone were rather helpful. They suggested I go into the store to get a quicker delivery. So I took their advice and went into the chillum location. Upon entering the place was dusty and had old oil bottles sitting on the shelf that looked liked they hadn't been touched in months, but I thought ok they deal with auto parts it's a rough business..thats fine I guess. I walked into the location and was not greeted or even acknowledged. I assume that was because they couldn't see me behind the dusty plexi glass littered with old signs tapped all over them. so I waited about three minutes but since I was in a rush I started to asked the associates if they were free. Two of them said no. so as I was approaching the third associate a voice yelled from the distance "sir stand in line someone will call you up". So I found the beginning of the line of witch I was the only person in. After I got called up a few seconds later I said " hi I need a part" the associate just stared at me and we akwardly looked at each other for the next 4 seconds before she said "okkkk your in a parts store" I continued by saying "what other information do you need from me"? ---Fast forward after the next 5 minutes of terrible service she went to the bathroom. I waited a little but then based off her level of service I thought should wouldn't be in rush to get back, maybe even take her time purposefully. So I went to another associate to see if he could finish the transaction and he said " ok but look I'm not about to dance around with you" to which I responded " it's not about dancing around it's about having good customer service and actually being helpful". To sum it up the whole experience was below average. I assume those associates were used to treating people like that since it happened so easily to me and I am really not a Karen I'm very polite. I assume the problem is above them probably in management..
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May 2021 by Frank Proctor Jr
Excellent
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January 2021 by joseph nwamara
Excellent customer service.
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December 2020 by Jean Estel
In and out quickly. Far better experience than those other auto places
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November 2020 by make aton
this store his not doing well to the customers his not keeping records for customers even his parties not good when u will return part their not accepting u parts because u don't have recept their don't cure how much did u used to them ...it better to use a lot of money to others parts stores but ur money is secure even that difference is not more than $20
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July 2020 by Darin Henry
I was ripped off at this place, after buying a battery i didn't use, i came back to return it & the spanish guy with the tats didn't give me my money back. $150.00 down the drain, avoid this place, they are crooks. only reason why i give one star is because i took my old battery back
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July 2020 by R&R Entertainment
The support was awesome. Found my parts and i was out of there in 15 minutes.
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June 2020 by Patricia Black-Thomas
I've been to the Chillim Road location several times. It's a small place and they are always busy in there, but the staff is knowledgeable about their products and have always had the quality parts I've needed. I will continue to patronize this store and have recommended them to others.
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March 2020 by Blahblahblah M.
These thieves tried to steal my money today. My boyfriend had went inside sometime in Feb to order 2 parts: Chevy 2015 Spark LS Axle and Right control arm. Two separate receipts because he paid for one part and I paid for the other. We picked up the axle but they did not have the Control arm yet as they had to wait for it to ship from NY so okay. During our wait he lost the receipt for the control arm so they kept giving him the run around telling him if he don't have the receipt he can't get the part because they don't have the part number to look it up. Today I was done with that run around because we couldn't find it and that makes no sense for a car business to not have record of them ordering a part. Our phone number is attached to the payment. So I came inside with him and talked to the guy who actually ordered our part and explained that even if we do not have the receipt y'all should have it on record we paid for and y'all ordered the part so at this point you don't hand me my part you are stealing my money. They tried to give me the run around but snitched on his self in the process when he admitted they called our phone to come pick up the part. I said so if you called us and we are finally here what's the issue with handing us our part. He immediately turned his fat @$$ around, picked up our part, and dropped it on the desk. It took me cursing him out and applying logic to the situation for them to give me my part. So they are thieves. They tried to take my money and not give me what I paid for. For no good reason. What would I get from stealing a Chevy Spark part especially if I have proof I paid for the first part and had that part in the car. Mind you one of them tried to threaten to put me out without giving me my part because I was cursing. I ignored him and was able to get dude to snitch on his self cus he couldn't come up with any logical reason not to give me part. So if they did put me out I was going to call the police, it's theft to take my money and not hand over what I paid for. These ppl will never see our debit cards again.
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December 2019 by Demarkus Link
The Parts are great but service is horrible. A bunch of old dudes with grumpy attitudes.
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November 2019 by Jallon Thirston
Nice people here. Helped me getting a specific part for my vehicle I wasn't sure about. Place is not big, but who cares when people are so nice. Will come again.
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April 2019 by sirgut & ebenezer
They are so ignorant people on the phone they can even try to help you if you don’t speak good English so bad bad bad ignorant Uneducated People you know why I can’t because of the price
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March 2019 by Kevin -el
Beautiful people beautiful place beautiful deals
