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November 2023 by Mike W
Just had a very good first experience here. Zach (sp?) did a great job helping me understand what type of shoe would work best with my feet and gait (even while the store got kinda busy). Purchased a pair of shoes at the end and would absolutely go back.
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October 2023 by Ornela R
I’m a resident physician and was looking for shoes I can walk long hours in + take out for long runs. Lavar (the gentleman working there) really helped me find the perfect pair. He was efficient, kind, informative and made me comfortable in the store. Thank you Lavar!
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October 2023 by Mar V
Lavar helped me out with finding the proper shoes & insoles I needed after experiencing knee pain from running & lifting. He knew the exact kind of shoe I needed. He was also able to provide me with recovery techniques to help with tight hamstrings & my lower back pain! Overall I had the most fantastic experience. He was very knowledgeable and I’m excited to go back as my running journey continues :)
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September 2023 by Philip Moss
So happy with my new running shoes. Everyone is so nice and service is super quick. Through their fitting I learned that I needed 4E wide shoes. Getting a special order for this width was a breeze (and no extra charge). I definitely plan on coming to this location again when I need new shoes.
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August 2023 by Matthew Phillips
Horrible experience at this Pacers location. Basic customer service stuff like making any effort to help people in some semblance of the order they've been waiting, not spending excessive time flirting with customers while everyone else waits, etc. If you need a fit/test, I suggest getting it done, then taking your business elsewhere.
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August 2023 by Sam Little
Love pacers! Friendly, knowledgeable staff. They are patient and want to make sure you get the right shoes.Also they have all the best running shoes and all the up-to-date models. I also go in to get gels and stuff they have a good selection and for a good price.
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July 2023 by Lauren Bremer
I was in DC visiting and my friends planned a hike at the Billy Goat Trail (absolutely stunning). I didn’t have any hiking shoes so I popped into Pacers Running store on 14th street. The staff were knowledgeable, passionate, and the store was stocked with a great selection of apparel and shoes. 10/10! I highly recommend.
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June 2023 by Natali Cupido
I had such an amazing experience at this store.Sarah was patient, helpful, and super knowledgeable about the right shoes for me. I have low arches so my feet are always sore. I ended up buying Altra's and so far so good. Thank you, Sarah.
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May 2023 by Annie Conright
Absolutely love this store. Sarah was so great at helping me pick out a couple pairs of shoes for running and walking. She also took the time to check my arch height and fit me with my first ever pair of insoles, and they are life changing! Highly recommend this store to anyone looking for a new pair of quality running/walking shoes.
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May 2023 by Ishaan Kumar
I got a fitting with Kace a bit ago , and I don’t think there’s anything about feet or shoes she doesn’t know. I had been from suffering shin splints for the longest, and had gone to so many stores, but within 2 minutes of my walking in and her noticing my stride she had a shoe ready for me to try on that has been the sole reason I have any desire to run. Kace is beyond amazing and I will only ever be heading to pacers for any future shoe purchase.
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May 2023 by Anonymous A.
We participated in the Dulles Greenway 5K which was organized by Pacers Running on 5/6/2023. Out of all the races that I have ever participated in, this was the worst organized, especially for a brand name running business. There were no people assigned to guide cars as we entered the race location, and we were all trying to figure out how to enter the single parking garage, which caused heavy traffic, especially since these parking instructions were specialized and not given out beforehand. This caused SO many people to be late to the start line. We got stuck in about 30 minutes of traffic just trying to park (we entered the location at 7:30AM, and didn't get to park until 8:05AM), so we started the race about 10-15 minutes late. I tried to explain to someone from Pacer's, who was yelling every to get the start because we weren't going to be allowed to enter the race soon, that not everyone had finished parking as we jogged to the start, and I got sassed at and told that we were late, well there's a reason why. One of my teammates supposedly made it to the start on time, but we checked the results today and they didn't even have a time available because they probably entered the start too late. While I understand that the Greenway had to open at a certain time, there is NO reason for them to prevent runners for the 5K to start 15-30 minutes late as we all most likely would have finished on time, even if we were walking that distance (by 10:30AM). We would have finished on time anyway. Their RFID detection should have been able to catch when a tag has entered the start and finish area twice to capture net time (as in there shouldn't have been a reason to put the RFID detection machine in a different mode). This race was not worth the $50 spent. While I'm happy to spend my money for charity, I don't want to spend my money at a business that really made this the least welcoming experience as a seasoned runner. I would not recommend trusting this company for anything related to running.
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April 2023 by Karen Owens
Today, I went to the Georgetown store and was helped by Will and Chris - they were superb. Will was very patient, kind, and knowledgeable to help me buy two pairs of running sneakers. He custom fitted me for the shoes and I could not be happier with my purchases. The pair of Hoka Cliftons that I wanted were not in the store with my size (although the store has an awesome selection of running shoes) so Chris helped on the checkout end of my visit to order them online and send them to my home. I HIGHLY recommend this store and their knowledgeable team for anyone who may need a bit of help getting into the right running shoe. They are simply the best. Thank you, Will and Chris! Blessings!
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April 2023 by Caroline Acquaviva
Staff was SO kind and helpful in finding new running sneakers. They will tell you all about deals going on and have a nice selection. Will go back for my next pair of sneakers.
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March 2023 by Warren
Ask for Kace; she's awesome! She is very knowledgeable of all brands and models sold there. I went for a fitting, but next time I will buy a pair of shoes there.
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March 2023 by Jared McGrath
Picked up some much need fuel on a long run. Also enjoyed the Monday night run crew. A place to gather and to gear up.