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November 2023 by Camille Carson
I specifically am giving this review about Maisy (I think that is how her name is spelt). She was amazing!!! I needed a good pair of jeans (which is so hard to find today) and she worked really gave me the help I needed. This includes going through the different styles and sizes to help me find a great pair of jeans!! I tried on so many styles and she was honest about which were the best for me and what I felt most comfortable in. The jeans I got are amazing. Even my coworkers commented on how good these jeans look on me. They are good quality and good everyday jeans. I recommend going here and having Maisy help you.
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October 2023 by Kaya E.
Highly recommend going to the 14th street location over this Madewell location in Georgetown. The team at 14th street is more compassionate and friendly and provide top tier customer service.
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May 2023 by Emmalynn Beck
Excellent place to shop, student and teacher discounts. Anna who works there was an amazing staff member
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April 2023 by Lori Grisham
I had a great experience at this store today. A stylist named Caitlin (sp? I should have asked!) assisted me and she was so generous with her time - suggesting various styles and sizes for me to try. I left with a number of items that I’m really excited about wearing. It has been a long time since I’ve had such a good shopping experience. Thank you, Madewell staff!
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April 2023 by Myria Perez
I’ve been struggling to find good-fitting jeans for years. I was recommended by a friend to try Madewell. Julia was absolutely amazing and she helped me find the right sized jeans!! She was so kind and an expert on finding the best fit!!
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November 2022 by Andy Ratsirarson
Very welcome staff, was helped by Gina. Store has good inventory
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November 2022 by Andy Rakoto
Very welcome staff, was helped by Gina. Store has good inventory
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July 2022 by Robbie Hummell
Had so much fun shopping today! Surafel and Claire were extremely helpful and everyone in the store was great! As soon as we walked in they greeted us and informed us about the sales and told us not to miss the clearance section upstairs and we are so glad they did! Thanks for making us feel special!-Elaine and Peyton
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June 2022 by Emily
I have never felt less welcome in a store. No one was outwardly cruel, but it felt like either my size or the way I was already dressed was unwelcome. Got told to go to the clearance area and never received any further help.
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June 2022 by Mike Steaks
This was a very nice Madewell location. I really appreciated their layout and placing the men’s section upstairs.
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January 2022 by Miranda Franklin-Wall
I have been to this Madewell a couple of times for online returns and the employees are the friendliest, most helpful of any other clothing store I’ve been to.
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November 2021 by Camille Desrochers
Cute store
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July 2021 by Caitlin Macomber
Felt very ignored and disregarded while visiting this location for the first time. The door greeter limited people going in due to social distancing for Covid, but when I walked in it seemed like she didn’t even give me a second thought.I picked a handful of items to try, which felt like a wild goose chase finding an open fitting room and being sent upstairs, downstairs. A fitting room attendent didn’t even check in on me the whole time, while I heard them tending to other customers. I put the items away to the side and left with my partner.Maybe they were “too busy?” Maybe it’s a ritzy area and they thought I wasn’t going to buy anything (prejudice)? I don’t know, but the hostility and cold shoulder really discouraged me from visiting again. Guess I’ll try the U St location next time…
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October 2020 by Chris Jones
Sophia is amazing! So are the men's jeans.
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September 2020 by Sarah S.
Every single person genuinely checked on me. They apologized for the wait and not being able to try things on. They were extremely accommodating and kind. The store was clean, well stocked, and well staffed. I go out of my way to go to this store because of the larger selection and amazing customer service.