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October 2023 by Pearl Rose
never sent my replacement debit card, was told it would be overnighted, never received tracking info, was told I would have to wait two days just to hear back regarding the issue. it has now been two weeks since I ordered a new card and I was just hung up on by a rep. never banking w you folks again I’m sorry.
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May 2023 by James Moran
Lafayette Credit Union has been a joy to bank with. I worked with Josue Willets at the Kensington Branch to open a business account and the amount of dedication Josue showed to opening our account was heartwarming. He felt like a part of the team! He and the rest of the team at Lafayette made the whole experience seamless and easy.
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May 2023 by Tanya L
I would like to share my positive experience with LFCU and to thank all the staff especially Abbey Abraham and Alfredo Buruca.
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April 2023 by Alexander W.
Lafayette FCU was one of two locations we were recommended to lend from. The only one of two the Co-Op/Condo we went thru would work with. Upon setting up all the loan paperwork. The Lafayette FCU sold our information and we spent the next two days inundated with marketers. Over 50 phone calls the first day and over 60 the second. Once we put an offer in on our condo. Lafayette FCU said they realized they were not able to loan to that Co-Op/Condo for some land lease issue they noticed. Really not impressed. Got hosed.
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April 2023 by Linda Butler
Ms Alda Allen, the Branch manager and another young lady (I cannot remember her name) all have shown me extraordinarily very good customer service. I have not experienced this type of service in a very long time. Cuddos to them for all they do. I definitely will tell family and friends of my experience with LFCU.
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April 2023 by SHARP D
Awesome and welcoming staff at this branch. Adana went above and beyond to help me start my account as I begin upgrade in my employment journey.
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March 2023 by Tabitha K.
This is my second review but this time I am a Lafayette FCU holder. This specific bank has worked over and beyond in making my first experience great. The customer service is beyond amazing. The branch manager Alfredo Buruca and the whole branch team work very well together. I received "thank you for my membership" mail with a Starbucks card. I couldn't be more greatful for their thoughtfulness and welcoming gesture.
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March 2023 by Naisiadet Kitai
Today, and the previous three times I have been to the Lafayette Federal Credit Union, Kenyon Branch, I received amazing service. The staff were ready and willing to work with me until my issue was resolved. I felt important and not just a number. Thank you Xan, Alfred and your team! I recommend your services to all my family and friends! Keep doing what you’re doing.
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March 2023 by Alexander Dobbins
I have visited the branch on Kenyon Street many times and the staff has always been friendly, courteous. knowledgeable and professional. Based on recommendations from the manager and other staff, I have been able to purchased a number of worth-while step CDs. To show how much I really appreciate the advice and curtesy of the staff, I have deposited a majority portion of my investments during the past couple of years in Lafayette at the Kenyon Street branch.
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March 2023 by bettina harmens
After initial difficulty reaching the Lafayette Credit Union and speaking to a call center representative, I was put in touch with Ms. Alda Allen, who was finally able to resolve my issues in a very friendly, professional and effective manner ! She followed through and up with me on every step of the procedures that had to be completed on my end and on hers until everything was resolved in a satisfactory way.In the future, when dealing with the Lafayette Credit Union , I would prefer to deal directly and exclusively with Ms. Alda. As opposed to many employees ( particularly those in call centers), she knows her stuff and is able to provide answers and solutions to the customer’s questions and concerns.
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March 2023 by annette Ingram
My experience has been great. Thanks to Adanna. She is helpful and pleasant. When I don't remember or put in the wrong information she walks me through it until I get it right.Thank you Adanna for your service.
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March 2023 by Gary Landon
Adanna at CHT is amazing, customer friendly and professional every business owner dream, she goes above and beyond the job, every member is greeted with a smile I have banking for 12 years at Lafayette and I can't imagine going anywhere else.
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March 2023 by Simone Walker
The experience was an experience of a lifetime! The ladies delivered excellent customer service and a warm welcome.#SwagBagToo.
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December 2022 by Tabitha Kamau
ADA was so helpful. I recent moved to DC and needed assistance and she was there without a double. This women is incredible. She took the time to help me even if I didn’t have Lafayette bank. I will definitely be getting a bank here soon, and will be back very soon to this location.
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December 2022 by Alvina Lloyd
Great experience Staff was wonderful 11/3/2022 open new account Charnise was professional informative and knowledgeable The manager was also professional and eagerly to meet your needs
