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February 2024 by Taylor
Absolutely love my engagement ring, it is everything I could have asked for! Thanks James Allen for making the design process easy!
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February 2024 by Milos Zivic
Great support, great piece of jewelry, amazing design! Thank you, James Allen!
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February 2024 by Derek Bernatz
Happy with my purchase not so happy with fed ex delivery package was three days late
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February 2024 by Daryl Guillory
After a few months of research I found the perfect engagement ring for my fiancée. The process was easy and the diamond is exactly what I was hoping for. Their True Hearts collection really does show well in person. Her diamond seems to shine in any light conditions. They also offer a no interest split payment that I took advantage of. Will definitely be buying from James Allen again.
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February 2024 by N R
I purchased a ring from James Allen on 1/1. The ring arrived on 1/12. It was the wrong size and there was a large piece of fuzz stuck between the gemstone and setting. I took the ring to Fedex on 1/13 to return to JA. I am STILL waiting for my refund. This has been a truly horrible experience. First they send me a defective ring, then I return it promptly, but I'm still waiting for the refund. JA owes me an apology and a refund, but I'll settle for the refund. JA has treated me horribly throughout this experience.
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February 2024 by Debbie Bornstein
The website was very easy to navigate and there was a great selection of merchandise.I bought a necklace as a gift and the recipient loved it!It is great quality and arrived on time. Packaging was pretty as well.I would purchase from here again.
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February 2024 by Robert Loucks
The Diamonds were wonderful, but my issue was with the shipping. James Allen chose to ship FedEx, signature required. I understand they need to assure delivery, but FedEx in my case, was the issue. My item was set to be delivered overnight by 11:00AM, and I was sent a tracking number. I stayed home for the delivery, and it did not arrive on time. FedEx tracking said my package was undeliverable... I called them to see what the issue was, and they assured me it would be sent out as a re-delivery by the end of the day. A FedEx associate also called me to assure me the driver was nearby and delivery would be soon. When I did not receive the package at 4:00 PM, I called again, to again be told it was out for delivery by 9:00. The package never arrived, and again tracking showed the package as undeliverable. I took time off, and was home waiting all day for nothing. To receive may package, I had to stay home for a second day when I did receive my package. While not directly James Allen's fault, except for their choice of shipper, I would unlikely order from this company again.
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January 2024 by wendell mann
The ring was beautiful and JA did everything they said in the information.
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January 2024 by Bruce McDonald
I ordered a setting with pave diamonds and a three carat diamond. When it arrived, the band and diamonds were much smaller than the illustration, probably because they used a much smaller center stone in the illustration. We had problems with the size and requested a resizing which was supposed to be free, but I was told that I would need to return the ring at my expense, pay $50 for the resizing, then pay $60 for return shipping.They would not even give me a ballpark estimate of how long it would take. I elected to have it done locally for $90 with overnight service. My fiancé loves the ring once we added a second ring of pave diamonds to widen the band. They claim to have a lifetime guarantee, but after the sizing experience, I don’t know what to expect there. It is less expensive than having the ring made locally even though the service sucks.
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January 2024 by Brad Kuhrtz
My wife was thrilled to get her necklace for Christmas. However after wearing it a week the clasp broke and it fell off. We thought it was lost…but fortunately we eventually found it. However, now it just sits in a drawer unused. These pieces are not cheap and I’m frustrated with the quality.
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January 2024 by craig ackert
Beautiful ring!
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January 2024 by Eahssan Mayanloo
My girl... Fiancé said the ring is perfect.
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January 2024 by Nancy Howe
I received a beautiful diamond and rose gold "tennis" bracelet. I am a retired fine jewelry salesperson so my husband had to make sure the quality was superior. It was absolutely beautiful and fine crafted. The clasp is secure and tight plus there is a safety clasp on the bottom. The bracelet is comfortable and flexible. The diamonds are very high quality in 3 prong setting. total weight is 3ct. I am so happy, so surprised, so loved!
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January 2024 by Palikusurfer
James Allen has a great website, making it very easy to order what you are looking for and with the quality of jewelry that comes from James Allen.
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January 2024 by sheldon sooknanan
As someone who does not reside in U.S the excellent customer service made this experience such a breeze, My fiancée absolutely loves her ring! I really wanted to give this review five stars but the only thing that's keeping me from doing that is the fact that the engraving I requested to be on the ring was nowhere to be found. But other than that minor inconvenience. There's no where else I'd go for future purchases.
