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August 2023 by K Wise
This store is easy to get to as it has lots of parking and is in a major shopping center just off the highway. Near several bars and restaurants, it is also fun to come here. The store had several discounts going and had options for both men and women, as well as both casual and formal attire. This is an easy place to find something for yourself and others, no matter what you may be looking for in clothes. However, no big and tall sizes are available, so it does limit the population that can shop here.
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August 2023 by Greg Gupton
I went to this store today just to try on the different sizes (men's shirts) to see whether I needed to order a "slim" vs "tailored". My wife feels the "classic" fit is too baggy, so I'm trying the other sizes. The store only stocks "classic" & "slim", so I couldn't try "tailored". Worst, the sales ladies (both of them) didn't know whether "tailored" was more or less slender than "slim". I hate ordering all the sizes and returning the ones that don't fit -- so WASTEFUL -- but that was their only suggestion. ...waste of a whole morning.
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August 2023 by Eve Chur
"BAD SERVICE" I don't think the staff in this store really wants to do business.
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July 2023 by Angelika P (paris75)
Stopped by today on 6/29 around 11 a.m. Had a bad experience with an angry salesperson behind the register who displayed extremely rude behavior towards me. I doubt this incident will make me want to return. To make matters worse, when I purchased a necklace, it was thrown on the counter with anger. I left the store feeling extremely disappointed. That person completely ruined my entire day. J Crew is not what it used to be, and it's truly disheartening.
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June 2023 by Taylor Vest
Rude and dismissive staff. She typed in my email wrong and even though I told her she didn’t change it and I wasn’t able to receive an emailed receipt which is how I track my purchases. Her response was “it’s fine” and she waved me away with her hand.
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April 2023 by Sophie Y
Found what I was looking for with Anne’s help but the Cashier May P. really shocked me w her horrible attitude. I had no idea why May acted like that and I took it personally for a while, thanks to the reviews now I know it’s not my problem
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April 2023 by Murphy Miller
Very rude and unhelpful staff. Really unfortunate considering how much I like JCrew products.
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March 2023 by Aleksandra P.
One of the nicest stores on M Street in Georgetown DC. The sales personnel is helpful, but also lets you do your own thing. Kind and not intrusive, which is exactly how I like it. A message to fellow shoppers - be kind and kindness will be returned generously. And please, no impossible expectations and demands. Nice job, J Crew. Keep up.
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March 2023 by HY
I read others’ negative reviews about the poor service before going there and thought it was just a fluke but, indeed, the attitude of the floor staff was generally horrible. They would rather chat loudly among themselves than offer help. No greetings whatsoever. The only exception was Anne in the fitting room. The lady at check out was also very friendly.
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September 2022 by Ellen Morris
Great location. A few of the employees seemed less interested to be there but the store has a ton of product and it’s quite large!!
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July 2022 by William Smith
Ridiculously strict exchange policy. Staff can’t assist with exchanging a present received because beyond 30 days.
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July 2022 by Bill Smith
Ridiculously strict exchange policy. Staff can’t assist with exchanging a present received because beyond 30 days.
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October 2021 by Sarah J.
Alarmingly rude store manager refused to process a return for an item that literally said online it could be returned to any J Crew store, even though it was a factory item. I called J Crew from outside the store and they said it's up to each individual store whether they'll take outlet returned even though the website says any j crew store. I had to go across the street to UPS and pay $7 plus the box to ship it back because there is no factory outlet in my state. Absurd. Ive never heard of a national store that can't take returns from its various outlets.
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March 2021 by Samual C.
I believe it is important to write this review and hopefully there will be some sort of training as a result. Although not all men like associates to help them there are those of us who do like a personable experience. Neither I nor any other man should have to go find an associate in the women's section to assist with purchasing items when there are plenty of associates in the men's department that are deliberately ignoring people. If people did not want to be bothered then they would shop online. If customers take the time to come into the store it is important to make them feel welcomed and that you want them to spend money at your store. To be completely transparent if that store location wasn't making the brand money there would not be any need to have a Jcrew location in Georgetown. On a lighter note the woman who assisted me was very knowledgeable and definitely made me feel welcomed. I am happy with my purchases but I will definitely think twice before coming back to this location. Be more like the F street location (EXCELLENT EXPERIENCE).
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August 2020 by Mohamed Fouad
Goerge street the place for shopping in FC Washington
