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November 2023 by Dee Saravia
Booked an appointment online only to show up and the office is closed ! Do better .
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August 2023 by Hallie Veteto
No showed on an appointment, customer service told an easily disprovable lie to cover for them.
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June 2023 by taresa dove
Sonya completely messed up my taxes, I trusted her to file 3 years of taxes, all she cared about was the money. She entered my information incorrectly and took 6 weeks to notify me, no apology. She offered a discount to file next years taxes, like I would give her the chance to mess up my money again. The branch is completely unprofessional. She does not respond to emails and the front desk is no help either. I will NEVER use H&R Block again, I filed a complaint and they never got back to me.. claiming to have no control over the offices. I will never recommend H&R BLock to anyone and I will tell my story to save anyone from headache I went through. I had to call the IRS myself and to figure it out to get my money, you have been warned !
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June 2023 by Judy Elahi
Elyson Hernandez never filed my taxes. I paid over $600 for three years of taxes to be filed in august of 2022. He told me to wait three months to hear back. This office changed addresses and was unable to be found through Google. For over three months I was on the phone with H&R Block / IRS, in April 2023 the irs confirmed they never received anything from H&R Block. The manager of this branch had refused to give me a refund or pay for the interest incurred over the 8 months. This is a horrible location and I wouldn’t recommend trusting them with your taxes.
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June 2023 by taresa d.
Sonya completely messed up my taxes, I trusted her to file 3 years of taxes, all she cared about was the money. She entered my information incorrectly and took 6 weeks to notify me, no apology. She offered a discount to file next years taxes, like I would give her the chance to mess up my money again. The branch is completely unprofessional. She does not respond to emails and the front desk is no help either. I will NEVER use H&R Block again, I filed a complaint and they never got back to me.. claiming to have no control over the offices. I will never recommend H&R BLock to anyone and I will tell my story to save anyone from headache I went through. I had to call the IRS myself and to figure it out to get my money, you have been warned !
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June 2023 by ACM Reflexiones
Excellent service y good experience to do my income taxes
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June 2023 by Strawdinary DMV
I do not recommend this place. They do not offer a good quality service. They underestimate their clients and do not respond to calls. No one is at the front desk and when you try to contact them, they say "Sonya will call you back" and the owner never calls!
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April 2023 by fred chopin
Do not go here. The absolute worst experience here. I was transferred to this location and my taxes were never done. I had them on my account since the 5th of April and it was the 18th of April and NOTHING WAS DONE. I called multiple times to see if I could get any sort of update and every time I would get a different answer, "you're on our list to get them done" "someone is working on them at the moment" "we will have someone work on them today." It was April 18th and I had nothing that said my taxes were done or even being worked on, at some point they just stopped picking up their phone all together. I was left scrambling to files my taxes on my own, even considered trying to get an extension because it was 9:45 pm on April 18th and THEY STILL WERE NOT FILED. This place is horrible, this company is horrible. Don't go here. TurboTax all the way.
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April 2023 by MarylandMan
Highly recommend Sonya Estevez. She is a total expert & professional. Experienced and communicates well. My taxes were not straightforward, and she made it look easy. Even amended old tax returns for property tax purposes. Relieved to have found someone this good and I'll be back!
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January 2023 by Alex Shaw
Nairobi was able to help me fix my taxes (I had filed completely incorrectly on my own). It was a huge help and saved me so much money.
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September 2022 by lisa P
I would take away stars if I could. H&R Block is by far the WORST place to get your taxes done. Would rather go to prison for tax evasion then ever step foot in one again.
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April 2022 by Vaughn Brown
When entering the front desk was empty. Wasn’t acknowledged until 10 minutes after waiting. The representative was over 40 minutes late to receive me for the appointment that I had scheduled.Things happen I understand, but the rep could have easily gave a warning, heads up, notice that he’s running behind.Unacceptable.
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April 2022 by H. C. Swift
Professionalism by the preparer, amount of time it took to prepare the tax return, knowledge of the preparer
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March 2022 by Kim Unger
I used this business for years. The last time was about 5 years ago. Charged me multiple hundreds of dollars for a SHORT form. I took the additional protection too. Return was wrong and they left me hanging.
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March 2022 by Jose Buruca
they are very expensive they charge a lot of money in the preparation
