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September 2024 by Mike Brand
It's clear this gym isn't a priority for the owners. They've been spending a lot of money on the new gyms in Dupont and Georgetown (which are really nice). Meanwhile this gym is falling apart. Floors haven't been repaired. Barbells are rusty, warped, or weird sizes. The squat racks are janky and there's only two. Not sure what's going on with what used to be the cycling room, would be great if it'd be repurposed. While the staff is generally nice, they stay behind the desk never rerack weights or check out the downstairs. There's been a big roach problem recently, it's not uncommon to see more than a few in one day. Wish this gym would get some love from the owners/management.
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August 2024 by Miguel Hernandez
Came to the gym for a 7am workout as that is when they supposedly open on Sunday, it is just about 7:45 and they are still not open and I cannot afford to wait any longer as I have a doctors appointment to attend to. Be very weary of choosing this place…
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August 2024 by Glenn Marcus
Wonderful staff and plenty of equipment for everyone, and a reasonable fee. Love the place!
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July 2024 by John
The temperature has been at unhealthy levels for several weeks now, but the management has taken no apparent steps to correct it. The temperature on the upper level is in the mid-80s, and downstairs, it is in the 90s. There is almost zero ventilation downstairs, esp at the leg area, so everyone is sweating profusely and complaining about the heat and that management isn't doing anything about it. I went to a different location on Saturday, just so I could work out in a gym that actually had air conditioning and ventilation. Went back to the Van Ness location yesterday evening, and it was 85 degrees upstairs. even though it was pretty empty. I didn't work out downstairs, because it was too hot, and there was almost no one down there. Went back to the Van Ness location today. I needed to use the equipment downstairs where it was just as hot as it was outside, but had to stop mid-workout, because I was beginning to feel signs of heat exhaustion. If the management had at least bought a couple fans to help with ventilation downstairs and a few portable air conditioners, it would show that they are at least trying, but they haven't. The staff are generally great, but the management at this location clearly does not care about the welfare of the members.
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July 2024 by Trish Cooper
Great gym with the best trainers!!
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July 2024 by Eric
I truly enjoy this location. Accessible to home, clean and working equipment
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July 2024 by al Parker
Staff is nice and friendly, but this location needs to be renovated/remodeled like the other locations. I swear a lot of the equipment looks like it's from the 90s. Also, they have a major bug problem. I have noticed in the locker room and weight area. Often, there is a weird sewage smell coming from the locker rooms. Members need better gym etiquette. There is always weight plates left on machines, and some members just throw the dumbbells to the floor when they are finished with it. Don't understand the logic behind that but whatever ?
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June 2024 by Kutay Sezginel
EDIT: Since writing this review they finally cancelled my membership and refunded me for the charges. So I updated from one star to three stars.
Worst customer experience. I have requested to cancel my membership two months ago and they still haven't done so after several phone calls, emails and in person visits to the gym. They say they're going to do it yet they keep charging my credit card. This place is a scam.
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June 2024 by John Dinger
I recommend that anyone considering joining Golds first check its Better Business Bureau rating.
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March 2024 by Grayson
Friendly staff and good equipment.UPDATE:Downgrading my earlier review because of this gym’s deceptive billing practices. I was moving out of state and asked the front desk twice when I should cancel to avoid being charged after I left. They told me both times to cancel on a specific future date, which I did. Then I got billed for the next month and they said it takes 30 days for my cancellation to process. Why did their front desk tell me to wait to cancel knowing I’d be charged for longer than I needed? I emailed the manager about this and she basically told me it’s their policy.I highly recommend people read the other reviews here. I didn’t until now and I am shocked by how many people have been impacted by this gym’s billing practices.@Gold’s Gym at Van Ness, y’all have a good gym and location why go and ruin it by treating people this way? There are multiple other gyms within a few minutes drive from your facility. You risk pushing your clientele to your competition.
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March 2024 by Kyle Shields
This gym is great! All of the staff members are super friendly and welcoming. The layout of the workout areas are also a plus. It is convenient to have the majority of the weights downstairs and all of the cardio upstairs. Going after work on a weekday you'd think it'd be super crowded, but there are always lockers available and equipment to use. I hope to stay around this area when moving just to keep going to this gym.
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February 2024 by Brenda Barron
I have been trying to get my membership canceled but have no response from the gym managment Overall the gym is not bad. I enjoyed one of the classes. However, when I discovered that they had not honored the First Month Free offer and tried to get it fixed I have been ignored. I decided to cancel, but cannot get a response to those messages either.Unfortunately, it seems they get you with contract language -- that you can cancel due to 'death, illness, injury, or change of address', then you still need to send a certified letter and doctors note if its illness or injury. I was told that I could cancel with no charges within 15 days and anytime after that. You really. need to read the fine print, which I didn't.I wish I would have listened to these reviews.I gave it two stars bc I have gotten good service from the front desk staff-- but silence from management.and if you do decide to join, I recommend the BodyFlow class with Elizabeth. She's great!
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February 2024 by Mary Szegda
Love this gymn. Spacious layout, plenty of equipment that is in good condition and great vibe. Everyone is friendly and chill. Great value for the price.
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October 2023 by Jadams2003
STAY AWAY AT ALL COSTS!!!!!! Been trying to cancel my membership for 3 years. Keep getting credit threats and both this location and ABC are refusing to cancel my membership (haven't been in 3 years). They make it impossible to cancel or they threatened to ruin your credit. Do yourself a favor and go to a different brand that is more organized. I wish I could give them zero stars. I deserve a refund for all the headaches and stress this has caused me. This gym is a huge scam. Oh and good luck getting in touch with a manager..
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September 2023 by Margaret L.
My husband and I have been dealing with a billing issue with Gold's Gym DC Metro for several months. When the Reston gym closed in May and was supposed to open in its new location in June, I put my membership and personal training on hold. It is now September, and the new gym is not open yet. Even though I put my personal training on hold while waiting for the new location to open, Gold's Gym billed me for the time the Reston location was closed - services I didn't receive. To make matters worse, they submitted my account to their collection agency (Aldous & Associates). It took multiple phone calls, emails, and a personal visit to the Chantilly gym to get it resolved. It is now supposedly resolved, but I am confident I will get another email from the collection agency. RUN away from this place. Don't sign up for anything. This has been such a nightmare for me!
