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August 2024 by Magen Barnett
My policy has changed multiple times without any explanation ever since I got my new car.
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August 2024 by Mikaela Bozza
Overpriced and under-served
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July 2024 by Wynter Clarke
Felicia Forlan has terrible staff working for her. First, Felicia does not return phone calls and when she did it took a few attempts for her to get my Scheduled Personal Property Coverage correct when I lived in an apartment.
Then when I purchased my home, a staff member of hers,
Olubunmi Ogunwusi, did not properly inform me of my Condo coverage. She only told me the amount owed per year and failed to go through with what I would recieve for coverage. Moreover, she failed to cancel my
renters insurance. Olubunmi got my policy wrong. She completely botched my application that I did with her over the phone. Getting simple things like the square footage of my home wrong and saying that I have children when I don’t. Olubunmi also did not include coverage that I asked for like sewer backup. She was also not helpful, so I no longer wanted to work with her. Finally, when I went to add a car Olubunmi PRETENDED to be her colleague to get the business/credit. When I called her out on it she apologized. I did not give Felicia’s agency the credit, instead I took my business somewhere else where I was appreciated and wasn’t lied to!
This agency does NOT have your best interests at heart and you will NOT be in good hands with them.
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January 2024 by Shamara Flemming
Rates are too high and they don’t value their customer
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November 2022 by perine ariane
Very professional. Strongly recommended
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September 2022 by Andre Hudgens
Love them I’m in good hands ???
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March 2022 by K W
Believe the other poor reviews these people do not respond. Their lack of professionalism resulted in my policy being terminated for $50 and now I’m high-risk so all of my premiums are quadrupled. Allstate lost a good customer for a one day $50 lapse in coverage. I called so many times prior to my coverage lapsing begging to get a new agent and Allstate does not help with that. Allstate in fact sucks, thus explaining the lack of accountability for this ghetto office.
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November 2021 by TT ZENON
Felicia and her team work with accuracy,speed and courtesy. They provided a stellar customer service and they really exceed our expectations.
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April 2021 by Kelsey Santello
Felicia is the best and so responsive to help with any and all of your needs!
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February 2021 by Erica Graham
They are the ??
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November 2020 by Timothy Elliott
I have been with Allstate for over 10 years for personal auto and rental insurance. So when I started my own small business, they were my go to place for coverage. However, after poor customer care and lack of responses, I decided to change all of my policies. Felicia Folarin and her team completely mishandled my policy termination. It has 10 months and I am still dealing with the mess they made - including sending me and my business to a collection agency when they have clearly stated several times the error was on their part. If you are looking for an agent - steer clear of Felicia and her team.
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October 2020 by Andrea Ajello
Super helpful and fast in giving me a quote.
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September 2020 by June Lacey
Its a joy with my coverage with allstate and i will recommend you to my CHURCH FAMILY AND FRIENDS
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August 2020 by House of Human Hair
Always willing and excited to help
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July 2020 by marlan edwards
My experience with Allstate is wonderful. My question(s) are always answered and handled in a professional manner.
