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December 2023 by Jasmine Sanders
WOW WOW WOW! Is all I can say! My very first time here and I’m a FOREVER CUSTOMER NOW! From the second I walked in, the ladies at the front desk were warm and welcoming! And I was late :( ( bc dc traffic is crazy)! Nevertheless, Shay was extremely nice and gentle! She informed me on proper care for your “lovebox” after waxing! We laughed and talked about girl stuff. My experience was super pleasant! Safe to say I’m in love with her! Also, live 45 mins from this location and don’t mind the drive for QUALITY SERVICE! My motto is when I’m spending my money, I want to be treated like royalty! I for sure felt important and appreciated here! Already booked my next appointment! :)
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December 2023 by JM G
Update: The manager, Aleah, called and was helpful in resolving the issue. She answered my questions directly and professionally. I will remain a customer of European Wax Center but likely will still go to a different location for services.This location’s management is not good. The front desk associates are not friendly and are not welcoming. In response to a question I had regarding my services, management canceled one of my packages without informing me or asking if this would be a solution of interest. Now I’m out nearly $400 in what they turned into store credits. Their phone rolls right to voicemail during business hours and no email is available to contact them. Overall, I recommend against this location and will be looking at other centers, since I have been happy with my services otherwise by the specialists.
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December 2023 by Jacqueline
I had a truly wonderful experience with my wax specialist Cemia. She is super kind, efficient, and professional. I would recommend her 10/10. One of the best wax specialist I have seen. Thank you!The one star is for the front desk and managerial staff at the Mt Vernon location of EWC. I’ve been coming consistently for a couple of months and every time I go there they are very pushy on getting a wax pass. When I arrived they mentioned my wax pass and I said I didn’t remember signing up for it (this would have been 6+ weeks ago). The manager was brought in and i reiterated I didn’t remember buying a pass. After some back and forth she said she was going to review the tape and audio from that day to verify what I was saying. In my 10+ years of services such as massages, facials, waxing I have never had such terrible customer service and have never been accused of lying.When I was done with my waxing (which was great) I came out to another manager who said she reviewed the tape audio and I had in fact bought a pass. At this point I was so frustrated that I canceled my pass (which incurred a fee) and felt pretty humiliated. This entire reaction felt short sighted. I am a regular customer who pays full price for their services but felt extremely bullied by the front desk staff/managers. They proved their point but at the cost of losing a regular customer.
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December 2023 by Katter Longshore
Lizbeth always greets me so kindly and we have great conversation during each visit. She’s a real gem and provides a great eyebrow wax each time!!
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December 2023 by Honey Dip
I have been going to Cemia for a year or so she is by far the best. I love her professionalism and her lovely soul. She has always provided me with A1 service from the first time I met her. Looking for wax specialists Cemia is the girl for you.
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November 2023 by Emily Doxtator
I had an outstanding experience at EWC in Mount Vernon! The front desk staff is friendly and incredibly helpful. I have seen wax specialist Kimberly a few times now, and her professionalism and attention to detail truly stand out. She goes above and beyond and does excellent work. Overall highly recommend this studio.
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November 2023 by Lizsandra Maria
Marissa! I truly love this technician. I had been to EWC a few years prior at a different location and had a not so great experience... I was nervous coming back.... Marissa did a phenomenal job the first time and I have been coming ever since for under arm and Brazilian. The experience has now become a place of therapy and peace for me. I have even purchased wax passes as I am truly committed due to the outstanding work Marissa does.
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November 2023 by Jamese Bell
This is my favorite EWC to visit! All of the staff is super friendly and very professional! I always get serviced by Marissa. She is a very knowledgeable waxer. Marissa is very gentle and extremely personable, she ensures that I am comfortable throughout my entire experience every time. She is also very efficient 10 out of 10 will always recommend her. I have been getting waxed by Marissa for a while now , she is the best!
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October 2023 by Kennedi Rawls
I am new to waxing and Keturah is the absolute best! She made sure I was comfortable and explained everything she did. I 10/10 recommend the Mount Vernon EWC and they now have a loyal customer!Service: Brazilian waxing
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September 2023 by Shia Ivey
I have been to different EWC locations and I will say this location is the best one I’ve been to. The staff is very friendly, helpful and patient. I didn’t feel rushed to be checked in or out and they even made light conversation during check out.Also, I loved being serviced by Benita. She is so laid back and made me feel extremely comfortable. She is thorough and knowledgeable at what she does. Booking at this location and Benita, you’d have a great experience.
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July 2023 by Jasmine Renteria
best european i've been to and i attribute that to my wax aesthetician alexis. she has such an inviting and bubbly personality which makes the process easier as you're more relaxed. she also counts down as you're breathing to make the experience as painless as possible (which i love, especially when it comes to getting my brazilian). i 100% recommend her for anyone beginning their wax journey or with a lower pain tolerance. she is also quick yet thorough which i really appreciate.
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July 2023 by Genevieve McCarthy
I love this location and Diah is super nice, professional, and quick. Probably the best waxer I’ve had anywhere! I won’t go to anyone else now and definitely recommend booking with her specifically. Thanks Diah!
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June 2023 by Kemoni Beal
This was my first time ever going to EWC, this was the most painless and comfortable Brazilian wax i’ve ever had done by Liz. She is so sweet and she did great I will be returning to her! The front desk staff was also very helpful:)Service: Brazilian waxing
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June 2023 by Samantha Varney
Love this place. I had my first ever wax here with Kim and it was very easy and practically painless. Definitely recommend.
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June 2023 by Keekee Marie
I have been waxing for going on four years now & been to abt 5 locations in the DMV area. Diah was the best wax specialist I have had. She is very friendly & makes sure she gets it right! My experience with her was the closest to painless! 10/10 definitely recommend! This location is very clean & definitely TOP Tier!Service: Waxing
