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February 2022 by Phemelo Botsww
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August 2021 by Omo Toyosi
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July 2021 by Haruna Abdullahi
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December 2017 by Lady C.
Not good customer service. The loan rep. will talk to you about loans in little details and all sounds good....then just as you sign on the dotted line, they've added other things telling you that it's mandatory to get. I've been a customer for a long time and I don't like the customer service, can't reach anyone and the sneaky ways they give out loans. I will be looking for a financial institution soon.
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May 2017 by Paul B.
We have had our account here for 20 some years and it's time to move on. The E&P Federal Credit Union is truly terrible. Their customer service is almost non-existent. It's rare you ever get anyone on a phone. Their Ronald Reagan branch closes at 3:30 in the afternoon. And if you have to do anything other than banking, the loan officer works at different locations on different days. They just held up an in town check from my other account for 8 days. Not sure it is even legal. You have better alternatives
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January 2016 by Steve M.
By far the worse credit union. Hopefully you never have a savings, checking or debit card issue, because you will never get someone on the phone. I think it's time to move on.
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July 2011 by Scott G.
I have been a member of this credit union for about 6 months. The savings rates are mediocre, about what you would get at a big bank. Also, it is rare that you can get anyone on the phone to talk to. They just ask you to leave a message. I am not sure what benefit there is at all to being a member. The one plus is that they are part of the Allpoint ATM network, and all CVS stores (of which there are many) in the DC area have this type of ATM, so it's free.
