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February 2024 by Lee Buoy II
The staff were very nice and knowledgeable and got me in and out quickly. One thing to note is that there is an additional fee since they’re in a hotel parking deck. My insurance paid for the rental itself, but I had to pay that additional fee out of pocket (about $5/day). Based on my experience, I’d assume these rentals are slightly more expensive than rentals from other locations. Not necessarily a bad thing, but worth noting!
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January 2024 by Shanon
I had a very good experience at this location. Mike V. was friendly and helpful. Pickup and drop off was a breeze.
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January 2024 by Luke Adams
D.C. isn't known for its customer service, but this Enterprise location was surprisingly easy to deal with. Very helpful and friendly staff.
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November 2023 by Bran W
Never going back to this location. Got there and after waiting for quite a while, they tell me no cars are available for my reservation. We ended up having to rent a zipcar and then missed our engagement photo session. No apologies from them at all. They do not deserve your time or money.
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September 2023 by Chandler Collins
Alex is an absolute gem, and the reason for the 5 star review. I’ve had multiple occasions of something not going right here — no cars available, for instance - and he has always been tremendously kind and flexible to help out. No car rental place is perfect, but the staff here have always gone out of their way to make it as pleasant as possible.
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September 2023 by Tanisha Russell
It's unfortunate because I live just 5 minutes from this place. I reserved a car and walked there, but when I arrived, they proceeded to tell me that they did not have any cars available. I understand that things happen, but why couldn't they have emailed me in advance? They claim they called me, but I am deaf, so I couldn't hear the call. It would have been much appreciated if they had followed up with an email to let customers know about the updates.We shouldn't have to inconvenience ourselves by coming all the way to the location only to find out they have nothing for us. Please do better in terms of communication. Not everyone can be available by phone, and it's essential to consider customers with different communication needs. I hope you take this feedback to heart and improve your communication methods.
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September 2023 by Sam Tintle
I typically regular at this location and I am always greeted promptly by friendly and professional staff. My car selection has also always been great and the convenient location saves me so much time than having to go to the airport.
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September 2023 by Pierre Schifflers
I was a little worried seeing the overall grade and seeing the reviews of other car rentals in the area but my experience with this Enterprise location was perfect! Very friendly staff, I arrived a little earlier than my reservation and our car was already ready to go. The car itself was almost brand new, in excellent condition and a pleasure to drive. Returning the car was also a very smooth and hassle-free process.Highly recommended!
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September 2023 by Jacob Walters
This is the best vehicle rental location I have ever rented from. The reviews here might reflect a past staff but the current staff and management is excellent. They take care of you and go above and beyond to make sure you have everything you need. They might not be as fast as the airports but the customer service more than makes up for it! Can't wait for more EVs to come to their fleet.
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September 2023 by Gaëlle Dupont
We were saved by Entreprise for the rest of our trip after Hertz outrageously let us down. They found a good car for us in no time. The staff was extremely kind and efficient, everything was perfect, and for a reasonable price.
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September 2023 by Travelicious_d
I travel often for work and get a car from enterprise for my travels and usually have a good experience however this location was different. The staff was not as friendly and welcoming. I'll note to go elsewhere and use other rental services during my DMV trips
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September 2023 by Diondra B.
I travel often for work and get a car from enterprise for my travels and usually have a good experience however this location was different. The staff was not as friendly and welcoming. I'll note to go elsewhere and use other rental services during my DMV trips
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August 2023 by Babayomi O.
I'm very disappointed with their service here we are coming from new York my wife doesn't have a dc drivers license even though we did a reservation the attendant told us we can't get a car without a major credit card if we don't have a dc drivers license mind you we have a credit card and also a debit card but he said no it has to be a major credit card like America express now we are left stranded with no means to move around
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July 2023 by Bryan Wil
Go to a real enterprise for a rental & don’t waste your time/effort here.
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July 2023 by Antonia D.
The customer service here is always wonderful, very accommodating and going the extra mile. Highly recommend for short and longer rentals!
