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January 2024 by Khaitlyn R
Store associates are inattentive! They sent me home with the wrong sized ring when I specifically asked that XS is too tight and that I need S. I asked the rep to hold the ring I tried on as I plan to browse the store some more before leaving. He instead put it in the pile with everything else and when I checked out he gave me the wrong sized ring! Mind you I live at least 3 hours away and sending this back for a exchange/return is such a big hassle . I am never buying from this branch again.
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December 2023 by Selena Torres
Absolutely stunning place to walk into! Associates were very service forward, great characters, and very professional. Stopped by after a long business trip and wanted to just walk around. They ended up helping me get acquainted with their private collection of fragrances! Stunning scents and great prices for such large bottles.
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December 2023 by Sofia D
One of the weirdest experiences I’ve had at a luxury brand. The salesperson followed my boyfriend and I around in a way that made it clear he thought we were going to try to steal something. It was pretty insulting and uncomfortable. He wasn’t suggesting anything or asking questions he was just following us in a creepy/aggressive way. I’d rather buy online than be followed around like that.
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November 2023 by Malak
Very welcoming staffI believe it is one of the best branchSpecial thanks to Ms.Nikki Chay
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August 2023 by Nicole B
I absolutely adore Dior, it's my favorite luxury designer brand! I already own two stunning bags that I bought in Paris, and for an upcoming wedding, I was planning to purchase the Slingback nude pumps. When my mom and I entered the store, a sales associate immediately assisted us. I confidently asked for sizes 7 and 7 1/2 in nude, expecting a quick transaction as I knew what I wanted. However, when I saw the black pumps in person, their classic beauty captured my heart, and I decided to go for the size 7 1/2 in black instead. Unfortunately, the associate's eye-rolling reaction made me feel uncomfortable and annoyed, leading me to reconsider my purchase. Like what?? It felt like he didn't want to be there and his tone was very condescending. I'll probably opt to buy the black pumps online instead, to avoid any further unpleasant experiences.
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July 2023 by Patricia Pureza
My husband and I are visiting DC and I’ve always wanted a Dior bag, we enjoyed the experience and our Sales Advisor was friendly, honest and very knowledgeable!. Left with the bag and a pair of shoes!!!.
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July 2023 by Wendy Nguyen
Ryan is amazing !!!! He is so nice and 10/10 customer service (also very patience). We came in w/ nothing in mind and walked out w/ 2 sunglasses , 2 pair of shoes and a handbag .
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June 2023 by J
Jerell Renaud is the absolute best! He is kind, cheerful, polite and personable whilst also being well versed about the history of the many pieces from the brand. His resourcefulness shows; If you're looking for something specific and he can't get it, the company doesn't make it (yet) and he will happily show you a plethora of other similar options within your budget. Don't worry, he works with budgets of all sizes.So, no matter if it's your 1st or 15th visit to the DC location, please ask for Jerell and have fun!
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May 2023 by Maria Belisle
I was visiting the store beginning of April to buy my first dior purchase and Fei Liu was amazing, she created a perfect experience for me!
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April 2023 by Ailana Nurgaliyeva
Had a wonderful time at the store thanks to Jerell! He was very helpful and kind, and knows A LOT about fashion! We also went around to other stores like Chanel, and the atmosphere in Dior was really nice and welcoming unlike the other stores.
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April 2023 by Marin Kuntze
Great experience at the Dior store in Washington DC City Center. Jerell Renaud and Paul Drumond were a pleasure to work with when I needed help with repair on my Dior Saddle bag. It was my first big girl bag and they both were understanding of my concerns with my bag. They were both professional and polite when talking with me about my bag. Highly recommend visiting the Dior store, I plan on purchasing my next bag here!
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February 2023 by Somair Feroz
My daughter just wanted to check the place out and Marika gave a full tour with history and a ton of information. Talk about service, this was above and beyond in customer care.
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January 2023 by leyna gore
Visiting D.C. for the first time and wanted to see some of the nice stores in the area. My girlfriend and I decided to stop into this Dior store because it looked very beautiful and i’ve spent hundreds of dollars online buying Dior products. Although the minute I walked in I was followed around by a shorter older asian woman selling purses by the front of the store. She followed me and my partner up the stairs and watched us the entire time when neither of us even had bags or even touched a single thing then proceeded to kick us out and she acted very entitled and had a bit of a superiority complex. Also for context we weren’t even in the store longer than 5 minutes for this whole encounter. Her reasoning for kicking us out of the whole store was because we were looking into the dressing room and she told us we weren’t allowed to be in there (which we listened and respectfully complied) we truly believed it was another extension to the store since there were no signs stating it was a dressing room. So just a warning to anyone if you look different, poor, don’t dress in all name brand clothing, and just don’t look wealthy enough for her don’t even try to enter this store because that lady will profile you, harass you, and follow you the entire time ruining your whole experience. I was not aware that this store doesn’t allow certain people in based on how they dress, look, or overall just don’t meet rich people standards. P.S. since she assumed we were going to steal I don’t know who would steal from a store with 3-4 bodyguards and most likely 85 cameras and surveillance systems… If you are going to profile people maybe get better at it because i’m not that stupid to do something like that and would like to make it clear never stolen in my whole life even though I know she believes i would because i’m less fortunate than her.
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December 2022 by Ngọc T
Love Kat! She’s always been so sweet to me and even texts me about products she thinks I might like. And willing to ship them to my house. I’ve been in store once and Brittany helped me along with Kat and they were both super sweet and helpful.
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December 2022 by Thai-Binh Tran
This is a beautiful Dior store with a nice selection of accessories & ready to wear. Cassandra was such a lovely and helpful associate, and I will definitely be coming back!
