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August 2024 by Gwen Brooks
After waiting in line and the pharmacist checking the system for the medication, I was told to come back in 15 minutes for pickup. I returned to the store and after again waiting patiently in a very long line, I was told that the medicine was out of stock. I asked to have the script transferred to another CVS and was told to wait in the consultation line to speak with the pharmacist. I totally refused to wait in another line. After demanding to speak with the pharmacy manager, I voiced my concerns to Pharmacist Filipour. She checked the system and told me that another store had the medication and she will transfer the script. I asked the manager to call the other store to ensure that the medicine was there. She told me that she couldn’t do that. I noticed how seniors and disabled individuals who waited in the pickup line were being told to get in the consultation line to get simple questions answered. I went to the other CVS and was told that the medication was not there and that Pharmacist Filipour should’ve called before sending me there. I’m transferring my pharmacy business out of the 6514 GA Ave store. I hope that CVS GA Ave take a closer look at their hiring practices in the pharmacy department.
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August 2024 by Benji Cooper
Utterly incompetent and possibly illegally careless (HIPAA-wise) pharmacy. The manager, Fatema, took prescription paperwork for a friend fresh out of surgery, told us 2 hours, and then after 3 hours this paperwork containing patient information was just discarded on the counter top and no prescription was even entered into their system. I had to line up to find this out and then join another line to seek her help again. She coldly replied “oh, a few more minutes. You can wait”. Completely inexcusable service. Try another pharmacy unless this is a last resort.
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July 2024 by Daniel Schwartz
We have lived in the general vicinity of this CVS since we moved here 15 years ago. At first we used the CVS in Blair Plaza. After a while, the service there grew so atrocious that we started coming here (around 8-10 years ago). And it wasn’t too bad. Then, a CVS opened inside the new Target right on the DC/MD border, a few blocks from our house. And it was incredible! The lines were never too long, the pharmacists were helpful and pretty soon knew who you were. But for CVS there wasn’t enough “foot traffic” so they closed it down. And now we’re back at this CVS, and it’s become unspeakably awful. Prescriptions get called in without being filled. No communication possible unless you show up and wait on the first long line to speak to the pharmacist, bc no one answers the phone. And if they happen to locate your Rx, you walk over to the next interminable line. I don’t blame this on any individual working here. The issue is CVS, and its determination to keep expenses as low as possible even if it requires an appalling level of understaffing and underpaying. And pharmacists have frankly had it and are quitting.
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July 2024 by andre nelson
Drive thru has been closed for months and lines inside are long and prescription is never ready even tho they called and said it was ready. Absolute trash pharmacy throw it and the employees back there in the trash and start fresh. New pharmacy manager new techs everything this is gonna be the downfall of the store
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July 2024 by Gerry M
Website says they do passport photos but we called in and the associate said no and to go to another location in maryland.
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July 2024 by Darius Edgerton
One of the worst CVSs in the area, which says a lot. Management can’t be paid to care. Customer service is a joke. Pharmacy is absolute trash.
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June 2024 by Cristian Cruz
Worst pharmacy ever all the time waste a lot of time terrible service
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June 2024 by Alma Castillo
Very attentive and friendly
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May 2024 by Scott Grindrod
It's the closest pharmacy to my house, but there is *always* a huge line because they never have prescriptions ready on time.
I've had a prescription called in 2 days before I go to pick it up and they're like "Sorry, it's not ready yet."
Basically, budget a minimum of 30 minutes to pick up a prescription which should take 2 minutes. Trust me, find a different pharmacy to go to
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May 2024 by Amy Enright
Could the pharmacy go any slower? First, you make my sick toddler wait 45 minutes to pour some fluid in a bottle. Oh, and the prescription is 2ml each dose, but the syringe you gave is 2.5ml at its smallest level, AND I have to transfer the medication to a different bottle because I can't even get it out!!!!!!
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February 2024 by David A.
Every damn time I call them I’m on hold for 15 mins at least - sometimes no one picks up at all. Unreal. CVS corporate is to fault for this nonsense, so PLEASE give your pharmacies more staffing!!!
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February 2024 by Ngoie Tshenke
I found everything I needed and the checkout was fast.
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February 2024 by B Belay
I am very disappointed with one of the pharmacy service, he always is nasty to me and I have been WithCVS 3 yrs. This ethiopian pharmacist is rude and unhelpful person
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February 2024 by Tomás Banks
I’m a CarePass Member and I simply love all the savings I can obtain. This particular location is always clean, items are properly priced, and most of the employees are quite friendly. If you are near it’s worth a visit
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February 2024 by Thomas Geraghty
Had to pick up a prescription called in late Sunday evening. It was ready to go when I arrived, very friendly staff and a clean shop!
