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August 2024 by M. Stell
If you enjoy long waits in pharmacy lines and poor customer service, you will love CVS. I switched all my prescriptions to Safeway and am delighted to never have to use CVS again.
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July 2024 by Aisling Howley
Pharmacy staff are rude and unhelpful. Hung up on me when I tried to transfer my prescription from another pharmacy, and consistently "forget" to bill prescriptions to my insurance. Every single time I pick up my prescriptions, I have to ask them if they ran it through my insurance first, and they stare blankly at me and say no. I then have to ask them to do that, which takes 30 minutes and multiple people involved every time, even though they discover every time my insurance is in fact listed on my account already. I don't understand how billing to my insurance is not standard practice, the way it is at literally every single other pharmacy I've gone to. Their pharmacy staff need serious re-training. With how inept their staff are, I am planning to move my prescription pick up to a location further away to just not deal with the hassle anymore.
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June 2024 by Marshet Biru
All my first choices CVS .thanks
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May 2024 by Motown Indiga
Have been coming here for 25 years because the location is convenient. I stopped using the pharmacy 8 years ago because the service declined badly, but I still shop here at least once/week.
The experience is fine unless one particular employee, a young man who appears to be East African, is posted up near the checkout, hard-staring and occasionally moving closer to observe the transactions . He closely watches anyone darker than a banana peel. Today, as I entered the cold drink aisle he appeared in the same aisle as if he was browsing the coolers. I walked to the adjacent snack aisle and Inspector Gadget made a beeline and met me at the checkout to post up and watch. I finally said something to announce that "I AM PAYING FOR IT!!" I don't like shopping when he's in there and perhaps it's finally time that I stop. I hope his loss-prevention technique yields him a LEGIT capture.
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April 2024 by Vicky Pohlen
The staff are perfectly helpful, so this is NOT a review of the people in this building, but CVS as a company never has enough of them on hand here or anywhere to deal with demand. This neighborhood is rapidly gentrifying so I'll be taking my prescriptions elsewhere because the more people who move here and the more miserly CVS gets with paying to staff ALL of their pharmacies, not just this one, the worse the experience gets. I always ALWAYS have to wait at least 10 minutes even if I'm the only one in line because they have like 2 staff to handle vaccines and walk ups and drop offs and the drive through. You should be ashamed of yourselves, CVS
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February 2024 by Pamela L
Worst Pharmacy around!!!! I’ve been lazy because this pharmacy is literally a block away from me… but today was the last straw!! They never have the medicine you need! If it’s a pain medication (which is rarely) they act like you’re an addict! Then they text you a hundred times to pick up medicine but you wait in line for 30minutes even if you’re the only person in line! Oh and in 2021 I had my purse stolen out of my car in the parking lot (I’ll accept responsibility for that because it was careless of me) but Still!! The next day a teacher had his work bag stolen. Unsafe and unreliable! Definitely time to change!
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February 2024 by Emanuel Wagner
Slowest cvs ever. Avoid the pharmacy. Understaffed. Wait time 30 mins or more. Bad experience.
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February 2024 by Lee B.
What pharmacy doesn't take staggered lunches? They text you that your Rx is ready but they're closed. When a patient is in pain and needs their Rx, they should be able to pick up ASAP. Not saying staff don't need lunch, but CVS should be smarter about how they meet patient needs. Stagger lunches so someone is always on call -- if Giant can do it no problem, why can't CVS?
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February 2024 by Allison Scott
Wonderful staff and they are always pleasant
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January 2024 by Danette T.
I used to love coming to this CVS because they were well stocked and had so many items that I needed. Clearly, this is no longer the case. SMH!!!
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January 2024 by Sarah D'Onofrio
I’ve been desperately trying to get my doctor to stop sending my meds here because they are horrible. Almost every other month I have to physically go to the store to get them to cancel my prescription because they never have it in stock. But since they don’t answer their phones I have to go over there and get them to cancel my prescription in person or else I can’t pick it up from someone that actually has it. So tired of this store.
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December 2023 by Beth Marie
Currently still on hold. I feel sorry for the staff thats working here. Do better CVS this is why you're in the news.
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December 2023 by Sarah C
Terrible. I was on hold for almost an hour and also tried calling from a different phone because I reeeally needed a prescription filled. Someone lied and said I was 4th in line on the phone, but I never got through. I called the Walgreens in Langley Park and got through immediately.
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December 2023 by Nora Bailey
Terrible staff rude and kick people out of store for no reason or just by assuming from how person looks. Terrible
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December 2023 by John Mileskey
Go anywhere else. They will make you wait 3 hours on hold with no regard for anyone else time. CVS nationally, and the people there clearly have contempt for the customers.
