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October 2023 by James R.
If you want a wretched customer experience in your pharmacy, look no further: they don't fill the prescriptions until you walk in; you get bounced between the Pick Up and Consultation lines w no rhyme or reason ("we have a question about your insurance" - "no, we didn't have any questions about your insurance"); you'll be asked for name and date of birth multiple times. And all of that assumes they have the prescription to begin with!Oh, and they recently changed their hours from 9 to 6. Can only make customers miserable 9 hours a day.I am literally begging any other pharmacy or pharmacy chain to come into DC. The pharmacies we have here now are awful. This one is no exception.
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October 2023 by Cindy F.
I just had the most bazaar experience at this store. I'm here in DC on a visit and realized I forgot to bring a brush. I look up on phone, closest drug store, found this location in walking distance. I arrive a little after it opened at 7am, 2 ladies in the front working, I said, hello, no acknowledgment, okay, I'll just look around, store is pretty small, found where the brushes are, but, there's a stack of boxes in front of the brushes, again no help, I finally found a brush that would work, saw some small travel size mouth wash, which I grab and go to the counter to check out. Sign says register closed, okay I'm looking around, they have self checkout out, so I started ringing myself up and I felt someone behind me, I turn around and there's one of the employees, but, she's looking down, and, anyways I finish up, pay, turn around to say something to the employee and she's still looking down, at her phone? I have know idea. I know your company is planning on closing a lot of stores in the coming years, well here's one you might want to consider adding to that list.
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August 2023 by Khalilah Mckissick
It has taken almost one week to get two prescriptions filled. I still don't have them. There is something not quite right about the pharmacist there.
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April 2023 by Lesley Turner
Worst customer service of any pharmacy I've been to by far.
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April 2023 by Andrew S.
Bare shelves, very little choice. Also, a bunch of thieves with sketchy return polices.I returned some paper towels that I had mistakenly bought instead of toilet paper on a credit card. I had the card with me but no receipt. They cost $11.79, but CVS gave me the sale price ($5.30) as a refund to a gift card, so I lost $6.49. At that point, I asked if I could just keep the paper towels and return the gift card. The ogre behind the counter stuck them in her cart and refused. I guess that's what chargebacks are for.
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February 2023 by Maggie M.
This is easily the worst CVS location I've been to. The pharmacy is incompetent, and the pharmacist is rude and difficult. Every time I fill a prescription it requires some kind of negotiation and a minimum of 45 minutes of my time. Use a local pharmacist or a different chain to save yourself a headache.
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August 2022 by Vincent L.
This location feels smaller than most other CVS stores, but it has just enough to meet everyday needs. As a visitor to DC, I was able to find critical items like an umbrella on a stormy day or an iPhone cable when I'd forgotten to pack mine.Sure, prices on everything will be elevated from the likes of, say, Walmart, but besides the pharmacy, CVS is effectively a convenience store these days. Talking about convenience, it's right outside the entrance/exit to Eastern Market Metro.
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August 2022 by Janelle S.
According to Apple Maps, this location is closed on Wednesday but I definitely came in today. The aisles were all bare but there were a lot of employees crowded towards the back of the store? Very confusing. Definitely would not recommend going to this store and please be careful if you go at night, I saw 3 homeless people asking for money and such outside and this was around 11 am on a Wednesday.
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July 2022 by Walter T.
Soviet style CVS. Been coming here for years, and always send direct feedback to the management about the chronically empty shelves. Bad as ever. These bare shelves are from the middle of the day on a Wednesday in July -- not before a hurricane or blizzard. The store is not clean, the pharmacy is often unprofessional, and they do not keep the shelves stocked. Worst drug store I have ever seen!
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July 2022 by Google user
This is my local CVS and because of them I will never shop at a CVS again. The pharmacy told my doctor a prescription was in stock. Then when I called and told them I was coming, they told me that they didn't have it in stock and would order it and it would be there on Saturday. Saturday I called and they told me that they don't receive shipments on weekends and that it would definitely be there on Monday. On Monday I tried calling them and like you'll read in other reviews they just never answered after 20 minutes. So I showed up there in person and they said it was backordered at their supplier and the best they could do is send me somewhere else. They sent me somewhere else and then that place didn't have it in stock either. If you would like to be lied to and have your time wasted, then come to this CVS.
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June 2022 by Corwin Lemon
This is my local CVS and because of them I will never shop at a CVS again. The pharmacy told my doctor a prescription was in stock. Then when I called and told them I was coming, they told me that they didn't have it in stock and would order it and it would be there on Saturday. Saturday I called and they told me that they don't receive shipments on weekends and that it would definitely be there on Monday. On Monday I tried calling them and like you'll read in other reviews they just never answered after 20 minutes. So I showed up there in person and they said it was backordered at their supplier and the best they could do is send me somewhere else. They sent me somewhere else and then that place didn't have it in stock either. If you would like to be lied to and have your time wasted, then come to this CVS.
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May 2022 by Isabella Espino
This is the WORST pharmacy I have ever had to interact with. They do not pick up the phone and leave you on hold for hours. They are disorganized, and inefficient. If you want your medicine on time, DO NOT call this CVS. Disappointed.
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May 2022 by Andrew Aragon
I'm no Karen, but had to take to Google on this one. Good lord are they terrible. The staff - particularly the male staff - were shockingly unprofessional, on the phone and in person. They were SUPER condescending to my physician when she tried addressing an error they made multiple times. Staff regularly hangs up on customers or places them on hold to avoid being helpful. After ~15 minutes on hold, a member of the staff said: “I talked to your clinician. I’m not repeating myself” and hung up. I don’t know if they’re intentionally rude or just incompetent, either way, avoid if you can.
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May 2022 by Stephanie Bush
Sent refill in yesterday, go to pick it up today and the medication is out of stock. Was I notified? Of course not. Do I need the medication TODAY because I’m not allowed to submit a refill until the day I run out? Yes. Can CVS transfer the prescription to another CVS location that has the medication in stock? No. Why is this country-wide, chain pharmacy so useless?!
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May 2022 by Pablo
Judging by the long lines and how they rarely answer the phone (just cancel it and save on the phone bill!), this pharmacy seems severely understaffed.