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May 2024 by Noel Everett
Please have Ivonne Clones contact me to straighten out my account that I did not open!!!
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April 2024 by Ann Shearer
CUSTOMER SERVICE ON THE PHONE IS TERRIBLE!
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November 2023 by Moetutu Thein
Not helpful and lie.
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August 2023 by LAROYCE JORDAN
Old School.....
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August 2023 by Kate S
Trying to get a live person on the phone at this branch is immposible
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September 2022 by Michael Sloan
Just had a great experience getting documents notarized (yes - some financial institutions still require!). Done quickly and b/c I'm a customer, for no charge.
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July 2022 by Owanna Akbur
Expert, professional service in a timely manner.
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May 2021 by A K.
I have been a Citibank customer since the 1990s, and opened up a business account a few years ago. I recently tried to open a custodial account for my 14-year-old daughter at the branch on Connecticut Avenue in Washington, DC. My daughter just wanted an account she could keep a few hundred dollars in, and occasionally use to purchase things online. The process was almost comically complex--we spent at least 2 hours sitting at a desk at the Citibank branch at 5700 Connecticut Avenue, watching multiple agents try--and ultimately fail--to give us the one thing we had come in to get. They'd say one thing--and another would be true. They'd say they'd taken care of it--and they had not. It was absurd--even the branch manager was incompetent. My daughter is a teenager and will be using banks for the rest of her life--she will never, ever bank at Citibank again. And if it hadn't been so hard to open my business account--another long story of incompetence at a different Citibank branch--I would also be closing my account.
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May 2020 by Douglas Bonner
Can't get anyone on the phone.
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February 2020 by Michael Bates
Changed banks because I was told about all of the things that they’d provide that my bank didn’t, without extra fees. Two months and multiple long visits later (bank doesn’t answer so you have to speak with the 800 number, and they can’t answer the account questions, so they refer you to physical branch), the accounts weren’t even set up right, didn’t have the functionality we needed, and fees were higher than last bank. A manager that doesn’t work there called to try and sort things out and apologized for the issues, but I explained that it was too little too late. Branch manager clearly cared less, no comments when I closed the accounts. Rest of staff was perfectly lovely.
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June 2019 by karen ke
Customer service on the phone is so bad.
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October 2018 by Lawrence Sherman
Great service by knowledgeable people, who are always helpful and courteous.
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August 2018 by yuki先生鉄部長
Dollar Bank Safe ????
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December 2017 by Yuki
ドル銀行金庫💵💵💵💵
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February 2017 by You Mon Tsang
Fast, courteous and convenient
