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September 2024 by Abel Trujillo
I can't open the door so I can use the ATM.
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August 2023 by Ryan Randol
The staff here was professional and extremely helpful dealing with an issue.
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March 2023 by Captain National Express
One brilliant event. Confident bank to perform many financial activities in public service. It’s a cool area to participate the community effort. They’re helping in customer service in the friendly moment , they assist customers when it’s convenient to provide the important task of assisting them.
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February 2023 by Tania Martínez
Excellent service, professional, friendly and helpful representatives, they helped me with the issue I had, they explained the options I had and ensured my issue was fixed immediately. I totally recommend it. I walk in without an appointment and they were happy to help.
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November 2021 by Natasha H.
My experience with this bank has not been good. The day that I opened my account I came with all of my required documents. Tax ID Paperwork, Trade name paperwork and other business documents. It took them 3 hours to open my DBA business account. I ended up having to provide additional documents like my lease for the business, paystubs from my full-time job, and a utility bill. I thought it was very excessive as they had already confirmed my business status on businessexpress.gov. What really broke the camel's back for me is when I went in today and sat with someone for 1 hour and did NOT get my issue resolved. The SBA requested I see if the bank could update my account to remove my middle name. This would prevent an electronic deposit from the SBA loan from rejecting because of a "name mismatch". They said it would be easier to have my bank update because the SBA could just disburse funds to my account. If SBA had to update from their side, my application would have to be sent to queue in another department for approval of any changes. This could take up to 6 weeks. I wasn't sure if the bank would do it but thought It wouldn't hurt to ask. The inquiry turned into what seemed to be a full investigation of my account. The representative went through all my transactions. He went back and forth to talk with the manager and came back asking for my business license, my trade name, paperwork, just a whole list of stuff (which I did email him what I could retrieve from my cellphone). I told him I had to leave because my lunch break was over and I needed to relieve a co-worker and he said, "Yes, you should come back". I did let them know of my frustration and how my transactions with them have all be over an hour. The manager came out and explained how my account is now at risk of being closed by the back office. I just couldn't stay and ended up leaving it at that. This bank had no empathy for what I was going through they never showed any sign of care or concern. This whole experience made me feel very embarrassed and small. I went to another bank and opened a business account in 20 minutes. I will have to update my file with the SBA and wait probably 6 weeks or more for funding but that's ok.
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February 2021 by Надежда Чёрная
ATM does not work
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November 2020 by saleem zaid
I want my credit card. One of the employees of this bank lost it because I wanted to renew it
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November 2020 by Myrna Escobar
Friendly staff but not helpfulWent to get some change but the only teller ask for a minute and almost ten minutes passed and still busy...I did not have that time to wait while is more that three employees there sitting and chatting and not really doing anything
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February 2020 by Mauricio V.
Worst experience ever. I tried to close a checking account and they were not able to give me a cashier check with my balance after one hour waiting. They offered to make a wire transfer and wave the fee. However I must come again in a couple of days to have the 35 dollars from the wire transfer fee back. While I appreciate the help of the manager and others, I just hate these institutions. So bad regulated! If you ever wanna close an account or you need your funds, make sure to try to get them in advance.
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January 2020 by Erick Baker
Young man was very knowledgeable and helpful
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January 2020 by Annie B.
I never thought I'd review a bank, but what a great branch. I love banking with Chase, but this branch in particular has made me feel very taken care of. The customer service is exceptional. This branch is very convenient for me but I would go out of my way to use this branch for all of my banking needs in the future.
