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September 2023 by Nicholas Cordero
I am disgusted and disappointed in the service provided at this chase branch. I was a victim of a fraudulent job posting to steal my identity. Luckily, I caught it early enough that all they got was my drivers license, but it is still very scary to even be on that path, and scary I had progressed so far on it. The chase branch manager, when I explained the situation, victim blamed me and said she was unable to do anything until my identity was already stolen. I suggested she cancel the deposit of my first check, as it had not yet cleared, and she said she could not. I requested she look into the company that provided me the fraudulent check, and she said she could not even do that. She suggested I call customer service despite my already having made the trip to the branch. What a waste of time. I asked her if she could contact customer service on my behalf since I had already explained everything to her, and she said no, stating she had a meeting soon. When I tell you my blood was boiling…. She even had the audacity to say that by signing and depositing a fraudulent check, I had committed fraud myself. Apparently she doesn’t know the first thing about fraud, because it’s not fraud if you don’t know the check is dirty. I was a victim, and she made me feel like the perpetrator. Do not make the same mistake I did by going here: they can’t do anything, they’ll tell you to call customer service, and will make you feel like ****.
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April 2023 by Dhruv Gupta
Bad customer service. Go to the Chase on P St instead. It’s a 5 min walk. They took 10 min to do the job which this branch took 45 mins for and still couldn’t get done successfully
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March 2023 by Sam Donin
Terrible bank, not this branch specifically but they clearly don’t care about customers, even ones with business and personal accounts
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October 2022 by Mohammad Rafiq
Invest today Save for tomorrow
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September 2022 by Javier Rivera
This staff don’t know what they’re doing and they always sitting down. And for financial purposes they don’t even help you. Truly disappointing.
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July 2022 by Simon Moskovitz
I’ve been a client for years and can’t get anybody on the phone.
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February 2022 by Shawna W.
As I searched for the closest bank to pick up a check, their customer service reviews piqued my interest. When I walked in, I was greeted by Wua, who was very professional and friendly. Kevin also provided me with assistance with printing my checks and was very accommodating. As I left, I was greeted by the rest of the staff and felt like a celebrity! Overall, I really enjoyed my experience with this Chase bank and would recommend it if you want great customer service!
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January 2022 by Srdjan Hadzimurtezic
Unsafe. Homeless guy charging his phone in the bank. Not comfortable to go in here.
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November 2021 by Colin C
The best service by far I have ever had from a bank branch. Really stellar.
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July 2021 by Samantha Chase
The outdoor card reader doesn’t work, so don’t expect to be able to use the ATM after hours
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March 2021 by Jake D.
I've never reviewed a bank before but the employees here are so friendly I'd like to compliment them. There is a Peruvian woman (sorry I forgot your name!) who is very sweet and made me smile. Keep up the good work.
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October 2020 by Joost V.
Tetiana was very helpful in fixing my zelle problem! Super nice and helpful. Thank You Hope I spelled your name properly.
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August 2020 by Christian M
Jairus went above and beyond to get my accounts opened with very fast speed and accuracy