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June 2023 by Tyler G.
It be cool if you stayed open until 6 like your hours say you do. If you plan on adjusting your hours then kindly list the appropriate ones. Arrived at 545 to a closed store.
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January 2023 by Nury Strange
Excellent service as always. I am experienced with jewelry and I’ve been going for years. They have a variety of beautiful high quality pieces and Marie is so courteous and helpful, full of knowledge and kindness. Thank you very much for everything.
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November 2022 by Jasmine Kaye
Terrible experience. Avoid if an unexperienced buyer. Unfriendly staff and not truthful, or helpful.After entering the store and saying the normal greetings to the sales associate (SA) I proceeded to tell her I was in the market for either a blue or pink sapphire engagement ring, in a halo setting, and that I needed help trying to decide between the two colors and deciding which cut, either cushion or emerald. I primarily wanted to see which would look best with my complexion and narrow down the options to make the shopping process easier for my boyfriend, who has told me he is shopping for rings and wanted my input on what direction to go in.There were no pink rings available for me to see but pink sapphire earrings. As she proceeded to pull out the earrings from the case the sales manager steps out from the back, I guess to "supervisor", I tell her hello and she just stares at me. She doesn't say "hi", "hello", or even smile, she just stares at me with her arms crossed, that is super weird.I decided to ignore the awkwardness and start to dive into asking the SA about the quality of the sapphire she had pulled and stated, "I don't like that it has 'windowing'" which means see-thru (a sign that the cut is bad or that the gem is just too thin for that particular shape) and she then tells me that a gem being see thru means its "eye clear" and a sign of good quality, which is wrong. Eye clear denotes that a gemstone is free of visible inclusions(imperfections) from the naked eye, which is not always a good thing in gems because it can denote they are synthetic, because they are too perfect.After receiving this false info, I look back at the sales manager to see if she'll correct her, and she doesn't. My question about whether they sold natural or synthetic gems was also not satisfactory, when I asked the SA, she hesitated. After this I decided it was time to leave the store and said my goodbyes. This is not the place to shop.
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July 2022 by Dukathole Scholars
They had exactly what I was looking for and the sales staff was helpful and kind. I would highly recommend.
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June 2022 by cq ny
Positive experience at this jeweler. The gentleman at the front was friendly and patient when I came in to get my watch wristband adjusted. I got a chance to admire the impressive selection of brilliant rings and necklaces while I waited.
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December 2021 by Alison M.
Stopped in here to look for some chocolate diamonds and spoke to a friendly jeweler who went out of her way to answer questions, get ideas, and see what she might be able to source for me. We swapped info and she has since been texting with me on the estate diamonds she could find. So far so good! A small but beautiful shop right near the White House.
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November 2021 by Jared Hansen
I had a great experience buying an anniversary gift for my wife at Charles Schwartz & Son Jewelers. Marie Kezempur was with me every step of the way and helped me pick out something she knew my wife would love. Marie went above and beyond to make sure we got a great deal and that everything came out satisfactory. Highly recommend!
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November 2021 by Christine Grauer
Everyone provides the highest level of customer service. They help their clients select fabulous pieces that are competitively priced and simply gorgeous. Any visit to Charles Schwartz & Son is time well spent.
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October 2021 by Elise Birgitte Uchermann
Excellent service and great craftsmanship. I came in to resize my rings. Took some weeks as they had to redo the engraving, but when it was done the result was excellent
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October 2021 by Nancy E. Kane
Nicest people! The lady untangled a couple chains for me (I used to be very good at it, but these are finer than chains I worked with.) and wouldn't charge me for it.
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March 2021 by Geoff Burgan
An excellent experience for both our engagement ring + her wedding band! Mark + Co. provide a great shopping experience that gives you a small store feel with a terrific selection. Can't thank them enough!
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December 2020 by Steven Sharp
I stopped in for a resizing and Joseph helped me out very quickly and even taught me how to use a feature on my watch. Very friendly and definitely recommended. I also dropped off my Omega for a service.
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September 2020 by Joanne M Brignolo
Charles Schwartz at The Willard (main store at Mazza Gallerie) is the best of the best jewelers in DC. Expertise and customer care of Joseph and Mark are invaluable, always so pleasant and thoughtful in a straightforward way to ensure one understands value and historical provenance if appropriate. The overall team under Mr Pastor, a person of dignity and charm, must be commended for years of superior service and high-quality pieces, especially the designer and estate items. Charles Schwartz provides first-rate attention and knowledge to each customer. I treasure the Charles Schwartz team. Highly recommended when you need a special unique piece for those special to you.
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March 2020 by Daniel Chapman
Fantastic service - personal, professional, and laid back - no pressure, either. They really wanted to make sure I got just the right piece. And oh man, what an incredible selection of absolutely stunning, beautiful jewelry! They were very patient with me to listen, and help me find the perfect piece, and I'm so happy! Highly recommended for anyone and everyone!
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February 2020 by andrew N.
Ask for Mark or Joseph. If your in the market for great jewelry this is a great shop. I have been buying my wife gifts from here for years (still waiting for her to buy me something!). They are a family owned business and give you the attention and service that you would expect from one. My experience is that when you find a good jewelry store you stick with it and that's what I have done!
