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September 2023 by Lynn Gudhus
Such a helpful store! Manager went out of his way to pull out from storage a specific mattress I wanted to try--above and beyond service! Employees listened to what I was looking for and made sure I had a lot of time to try out each mattress and understand the differences. Ended up buying the original hybrid and looking forward to getting it!
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September 2023 by Jordan Plieskatt
Tajuana and her team went above and beyond! After a lengthy mattress search, and not liking other beds-in-a-box, we decided to give Casper a last minute try. We went into the store to specifically look for a mattress that was recommended to us (Nova hybrid). While the H street store did not have the Nova on display, we settled on the Original hybrid. Tajuana and Jeremy were patient and knowledgeable (providing just the right amount of attention and information, while letting us try out the various mattresses). We walked away thinking the Original hybrid was the choice, but a little disappointed we didn't try the Nova.To our surprise, by the time we arrived back home, Tajuana had texted us - stating she and Jeremy would be happy to get a Nova out from storage and put it our for us to try. We stopped back the following day - getting a chance to evaluate the Nova (spoiler, we settled on the original hybrid, but now our minds' were at peace knowing we tried the Nova). The staff was friendly and patient once again!During our mattress search, we went to about 8+ stores across the DMV, looking at mattresses from $1k-$30k. Casper and the H street store, was only the second store, that provided a knowledgable, friendly and customer-service oriented experience (on par with what we experienced at the $30k mattress store). Thanks to the team!
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August 2023 by Jordan P.
Tajuana and her team went above and beyond! After a lengthy mattress search, and not liking other beds-in-a-box, we decided to give Casper a last minute try. We went into the store to specifically look for a mattress that was recommended to us (Nova hybrid). While the H street store did not have the Nova on display, we settled on the Original hybrid. Tajuana and Jeremy were patient and knowledgeable (providing just the right amount of attention and information, while letting us try out the various mattresses). We walked away thinking the Original hybrid was the choice, but a little disappointed we didn't try the Nova. To our surprise, by the time we arrived back home, Tajuana had texted us - stating she and Jeremy would be happy to get a Nova out from storage and put it our for us to try. We stopped back the following day - getting a chance to evaluate the Nova (spoiler, we settled on the original hybrid, but now our minds' were at peace knowing we tried the Nova). The staff was friendly and patient once again!During our mattress search, we went to about 8+ stores across the DMV, looking at mattresses from $1k-$30k. Casper and the H street store, was only the second store, that provided a knowledgable, friendly and customer-service oriented experience (on par with what we experienced at the $30k mattress store). Thanks to the team!
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August 2023 by Tracy Yukanah
The manager here is rude. I did not expect to be treated so rudely by a black woman when I am a black woman myself. Did not help or assist me but assisted the caucasian family when they walked in for sheets when I was purchasing a mattress. I will purchase from online. Customer service here is utterly ridiculous
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August 2023 by Lucy Ruderman
Received thorough and patient service here.
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May 2023 by James A
Jeremy was amazing. Engaged our young son with books and toys while my spouse and I tried the various mattresses. We didn't feel any pressure whatsoever to rush or to buy, though we ended up purchasing a mattress after a great experience. Quickly facilitated use of a discount code we received over email, and provided helpful insight into all options for delivery / pickup. Highly recommend.
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December 2022 by Melvin
I was scheduled to move on the Sunday following Thanksgiving. I planned to dispose of my old mattress during the move, so I needed a mattress delivered over the weekend so I would have something to sleep on Sunday night (I'm disposing of my couch as well).Given my predicament, I called the Casper store on H St. NE on Saturday and spoke with Lorenzo, who could not have been more helpful. I asked him whether it was possible for me to order a mattress and get it within a day or two. Lorenzo assured me that it was possible for me to do so, but I would have to make arrangements to have the mattress delivered or pick it up myself if I needed it so soon..So I went to the H St. location, met Lorenzo and two of his lovely colleagues, one of whom explained each mattresses' characteristics as I tried to determine which mattress best suited my needs. Upon settling on a mattress and buying it, I let Lorenzo and his colleagues know that the movers would show up at my home at 9:00 on Sunday, 2 hours before Casper's H St. location opens. I also mentioned that I would ask the movers whether they could stop by the store to pick up my new mattress on their way to my new apartment. Lorenzo immediately stated that he could show up at the store before it actually opened if the movers agreed to pick up the mattress. I don't think the movers will do so, but Lorenzo reiterated that I should call him if the movers agreed to pick up the mattress before the Casper location opens for business.I cannot not speak highly enough about Lorenzo and his colleague going above and beyond my expectation to accommodate my wishes. This is but one example of their efforts.I am writing this review on Saturday night, mere hours before my move. Whether the movers agree to pick up the mattress is irrelevant. What is relevant is the customer service Lorenzo and his colleagues provided. It also remains to be seen whether I will ultimately like the mattress I purchased. But what is not in doubt is the top-notch customer service I received while shopping at the Casper store on H St.To Lorenzo and his colleagues, well done. If the quality of the mattress matches the quality of the service you provided, I'll be one happy customer.
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November 2022 by Jessica L
We had a great experience this past weekend at the new Casper location on H st NE! Larry was super friendly, fun to work with and knowledgeable. I loved that most of the mattresses are in separate “houses”- it makes testing the mattresses feel more comfortable and private. Thanks Larry + team we can’t wait to get our new mattress!
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November 2022 by Katie Levey
Nice products, but not very pleasant experience. Wouldn't recommend.