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“I had the pleasure of renting from this location for the first time...
I was surprised about the professionalism from the weekend staff to the week day staff... Even the gentleman that was cleaning cars in the back was very kind when he saw I wasn't feeling well.. I will rent again!!
I also Love Cat!!???”
“The car kind of smelled like marijuana or something funky. The smell was not initially obvious, but it became more noticeable with the a/c recycling. On a positive note: the staff seemed genuinely interested in providing good customer service. When I picked the car I realized I was missing my USB cable; the attendant loaned me one with no hassle at all. When I returned the car a different attendant was apologetic for the car smell and for the USB connection not working (that turned out to be a problem with my phone, not the cable the first attendant loaned me). I told him it was possibly my phone, but he seemed disappointed for me either way.”
“Friendly staff and excellent service! I have used Avis Georgetown on a very regular basis over two years and have always had a very good experience, so would happily recommend.”
“After working for Avis Budget car rental for over 10 years I was very impressed with Enterprise. The rental agent was very helpful and caring. The vehicle was extremely clean and in great condition. Enterprise has definitely won my loyalty and I will definitely forward this to my friends and family. Thank you Enterprise and I will be back soon.”
10AM - 10PM
800 Maine Ave SW #200, Washington
Car Rental
“I am writing to express my sincere appreciation for the exceptional service provided by your company during my daughter's senior prom. Renting with Shaod's & Miracle Exotic Car Rental was a delightful experience that significantly contributed to making the event stress-free and memorable.
I would like to extend a special commendation to our driver, Jamal, whose outstanding professionalism and patience were truly remarkable. His dedication to ensuring a smooth and enjoyable ride added immense value to our experience.
Thank you once again for your excellent service, and I highly recommend Shaod's & Miracle Exotic Car Rental to anyone in need of top-notch rental services.”
“Had to pick up a rental while my car was being repaired. Justin was very cool and helpful. He got me processed and into a car within 10 minutes of walking in the door (& I got there 15 minutes before close). If I have to rent again, will definitely try the 10th St NE location first.”
“It was an excellent experience renting a car from the Enterprise Union Station. My family and I rented a car from here for a week in Feb 2025 for a family vacation down in DC area. The car was clean. Friendly staff and great service. I highly recommend.”
“I've rented for years pretty frequently here and always have a good experience. I like to try different cars and they often have many options here. Also, the staff is the best! They have a lot of experience, are super nice, and always try to help you with any issues. Recommended”
“I recently had the pleasure of renting a car from Avis/Budget and was thoroughly impressed by the exceptional customer service provided by Mike and Shawn. Their professionalism and politeness were evident from start to finish. They went above and beyond to address all my needs, demonstrating a dedication and courteousness that truly enhanced my experience. I highly recommend Mike and Shawn for anyone seeking top-notch service.”
“Great service at very last minute, even a free upgrade due to impending snow storm. Phone answered promptly with helpful staff. And, 70% cheaper than Enterprise.”
“I really could not have asked for better customer service or a better vehicle! Renting from this company alone will make you feel on top of the world and to get a beautiful car to match I felt unstoppable. I will be renting here again without question.”
“Although the process had a lot of bumps - the manager was committed on given me a excellent rental experience.
The manager had an excellent communication and was always clear about the options available to me.
They spared no effort on finding me a car!”
7:30AM - 6PM
616 E St NW, Washington
Car Rental
“Jasmin and her colleague are super hard working and very nice. She was very thorough and had the paperwork all set and ready to go! I know folks are upset about cars not being available but that is literally the case with every agency - people are just not returning cars in time (trust me I called all around). Had a great experience and will definitely use them again.”
“I am so pleased with the service at this Avis-Budget! Over the past several months I rented cars numerous times to visit my mother who was ill. Jamie Jones and his staff were alway so friendly, kind, and accommodating. The cars were always clean and ready to go and pick up/drop off was easy. During a rough time in my life, this shop was so pleasant to deal with, even when I was late returning. Many thanks!”
7:30 AM - 6 PM
616 E St NW, Washington
Car Rental
“We had a family trip starting from DC and would like to rent a car for a week. Our experience was awesome. We haven’t seen any issue from beginning to end. Person in the counter was knowledgeable and courteous. We have rented a full size car but they have upgraded this to a brand new small suv and we liked it a lot.”
9AM - 4:45PM
1908 L St NW, Washington
Car Rental
“Definitely a stressful day with too few cars coming back on time but really efficient staff who get stuff done if you just have a little patience. Book ahead though!!”
“Excellent experience at the Counter yesterday. Katina and team went over the board in handling a situation where my reserved car class wasn’t available. With family waiting to start the holiday, she made sure were serviced well and on time. Many thanks Katina, you are an asset!”
9AM - 4:45PM
99 H St NE, Washington
Car Rental
“I went to this location to exchange a car that had a defective front left tire and looked like it was about to rupture (see photo). The low pressure light kept going off so I called budget about the issue. They said I can simply go in and exchange the car and confirmed that there were cars available at this location. However, once I got there, I was immediately told that there were no cars available and basically told to go to another location.
I was furious about this treatment and argued with the manager who didn’t even try to understand my frustration. I was driving with my wife and 10 month old and I didn’t feel safe driving this car with a defective tire. I felt that my concerns were not heard so I ended cursing her out and calling her a liar for not having any cars available.
Security was eventually called on me because I insisted she provide her name and/or card so I can submit a complaint. Security came so I told him my story and why I was furious. He seemed to understand and spoke with the manager to see if there’s any kind of resolution.
He mediated the conversation with me and the manager and I ended up apologizing to her for my behavior/insults.
Even though this experience was terrible and frustrating at first, I really appreciated the security guard trying to help out and bring calm to a stressful situation. The manager was able to honor the exchange in the end but I still feel bad for how I reacted. Hopefully this 5 star review makes up for it.”
“Contrary to the general review, my wife and I had no problems picking it up. We booked the car 3 months before collection through a third-party provider (Check24) and received the car according to the booking. We were also asked for a corresponding toll pass (E-ZPass) and received this for an additional charge. All fees that we paid on site (second driver, one-way surcharge (D.C. - Miami, Florida)) were as high as clarified in advance. In addition, as with almost all rental providers, there is a deposit.
However, we were given two tickets for the exit and it wasn't really explained to us how to use them. A hotel employee kindly told us this after we had only used one ticket and showed us the cost was $56. Otherwise everything is fine.”
“Everything went as expected and without a hitch. The travel agency had booked the car from Italy for us. On the day of collection it was delivered to us clean and well maintained. As far as I'm concerned it was an excellent experience even though I was worried given the not so great reviews.”
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“First, it was very easy for the auto body shop to get a shuttle to take me to Enterprise; then process of renting was as efficient as possible at a busy time, quite smooth in fact. When my body repair was done, I just left the rental car at the body shop and someone turned it in or Enterprise picked it up. In other words I had very little to do, the businesses clearly have a good relationship, and I was very happy with the Enterprise service and the vehicle. I will definitely use them again without hesitation.”