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January 2024 by Joy Gorham
I just lost an under $300. The arm machine took my money. The machine next to it isn’t working so that machine was the only one. A person used it before me , then it’s my turn and now the machine doesn’t take cash deposits. Should’ve said so before I deposit my money. These atm machines at this location is not reliable at all. A judge inconvenience.
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July 2023 by Georg's Brown (Don Dinero)
an excellent bank Capital One the bank has good banking products both in credit cards, business and savings account flexibility with its customers... the ? maximum.?
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June 2023 by Critical Chris
You want to automate teller services, then be prepared to have your customer-facing experience shaped by your automated teller machines (ATMs). First these ATM machines are positively filthy (see photo evidence) with broken fixtures (see photos). One was out of service. The other would not print a receipt. The touchscreen functionality was so bad I had to abort my transaction.One of the other ATMs Capital One has down the street, in the heart of the Chinatown shopping and entertainment district, across from Capital One arena, closes down every night no later than 7pm. So, if it’s after 7pm, this ATM at 12th & F St. is your closest alternative.
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October 2022 by Logan S.
Poor customer service. Would not recommend. The representatives in the branch and over the phone could do better.
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January 2022 by Colin McFaul
It has taken hours of my time and several weeks to open a business bank account.
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January 2021 by Torriano Stewart
Love this ATM
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November 2020 by Carlos Melendez
the most rude teller i ever seen .
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March 2020 by Michael Brand
Horrible customer service every time. At least they’re consistent. I would avoid this location if I could, but I can’t. Do yourself a favor, pick another bank or Capital One location.
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November 2019 by Destiny P
So capital one closed most of the branches to open up cafes which you can’t really do anything there except use the atm. The closest full branch to me now is this location at 12th & F street NW. It is very slow and always crowded. Every time I come to this location it’s always 2 people working here. One teller and one banker. I rarely come to this location because of this and come back with hopes that when I’ve come back it’s fully staffed. But no, same long waits. So disappointing! I’m taking my busy elsewhere.
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November 2019 by churumbela Chipilona
(Translated by Google) I do not recommend this card is the worst
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September 2019 by Winnie T.
I have been banking with this bank for over 30 years. It was great when it used to be Chevy Chase, there were so much issue once it switched over to Capital One. They failed to processed my direct deposited in the beginning of switched, the tellers were rude in the branches on Old Georgetown road. And now, my online banking has not been working for over a week, I called customer services and they insisted that I have to give them my SSN for any assistance, and tried to assure me that the system is safe. They were just hacked about a month ago, and now telling me that the system is safe, so safe that the online banking is down for over a week.
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August 2019 by Tatyana Y
Horrible service. Always waiting for 30 minutes to do a simple transaction, and yes if I could do it at an atm or online I would, but when I have no choice :(. Also, a 100 dollars disappeared from my deposit when I clearly knew how much money I just withdrew from another bank. Boone at the branch, including the manager, did anything about it, even said how they don’t put cameras to monitor their employees. So now the money is gone, guess where
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August 2019 by Chloe Y
Every time I come to this location it’s a long wait. There’s never an available banker. They need to hire so more people maybe.
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July 2019 by Gianna Bull
Decided to go into the branch to discuss opening new accounts and looking into my current credit account. Complete waist of an hour. After waiting and waiting to finally be told that she would not know when she would be able to sit with me. The rep advised me to use the app. After deciding to leave I received a snobby attitude with her telling me to have a nice day in a condensing tone. My advice do not waist your time at this branch!
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July 2019 by Tatyana Yeremina
Horrible service. Always waiting for 30 minutes to do a simple transaction, and yes if I could do it at an atm or online I would, but when I have no choice :(. Also, a 100 dollars disappeared from my deposit when I clearly knew how much money I just withdrew from another bank. Boone at the branch, including the manager, did anything about it, even said how they don't put cameras to monitor their employees. So now the money is gone, guess where
