BOSS Store

Most Recent Comments

• April 2023 by Jeff Johnson
  I want to share with you my experience with Hugo boss city center DCI came in the last few weeks and spent over $6,000 on some new fashion!I began a new lifestyle and lost some LBS so wanted to redo my whole wardrobe with new gear - so the shopping was my happy reward to myself!My last visit the very nice bit 87 year old sales person accidentally put 1 shirt and 1 pair of jeans that were not my size.He pulled everything for me and i ended up buying 23 different articles of clothing that day.Each of these items were never worn or tried on because the dales person had my size -trusted he pulled the correct size for me.I came into the store to not even return but explained I wanted to just get the correct sizeMade a 80 mile drive round trip because of their mistake !I was met with absolute contempt, hostility and treated like a street beggar from the female manager.First Im not a complainer this is my first review good or bad.I own a business for 32 years and have sales to the public in the millions of $ per year.I came in from the gym so wasnt all dressed in Prada from head to toe and her instate look on her face showed that I was some street mall guy that could not afford to be in her store. One thing Ive learned early on you never know who your dealing with so be nice !!!!Bottom line she was beyond rude and condescending and should never ever be on a place with where she is interacting with the public .Please do not give them your businessIm 59 male mellow guy family man and no drama , I was compelled to give everyone a warning- they do not deserve your businessAnd apparently they to care!I was planning a big shopping day todayI will never ever ever-buy a stitch from Hugo Boss again
• February 2023 by Krae K
  I ordered a suit to this store to wear to an event and scheduled an appointment for alterations. On the day of my appointment I called the store for a couple hours from the time they opened and nobody ever answered so I drove 45min to the store. The store had more employees than customers which makes it absolutely unacceptable that they've been ignoring customers calling the store. Then I find out that they don't have the suit and my order was canceled but nobody bothered to contact me from this store and tell me that my appointment was canceled. This is my first and last time EVER visiting the DC Boss location. Terrible customer service.
• December 2022 by Jemaine Liverette
  This was my first time visiting this location in City Center on Tuesday afternoon this week with my girlfriend and if I could give it 0 starts I would. First when we walked in the two ladies just stared at us and did not say hello until we did. Then we proceeded to walk around the store , I was looking for something in particular and did not find it so we started to leave and the sales person said "oh this store is too conservative for you"? This comment was completely unecessary. We felt judged because we were dressed sporty, so even if I did find something I liked I would not have purchased because of the derogotority comments made by your staff! they need to be careful how they speak to clients. I'm sure your are loosing business because of these two women. You definitely need to rethink who you have in place representing your brand! I will never go back to this store again! Not a good experience at all:(
• December 2022 by Charmaine Mendoza
  I stopped in with a friend bc I was searching for a top to wear to a holiday party . When we walked in the two associates just stared at my friend and I so I greeted them with , “ Hey how are you guys doing today .” bc it was getting awkward . They replied , then made a few remarks about what we were wearing . In all honesty it’s my off day , I’m wearing a moncler puffer with sneakers , which shouldn’t matter . I saw a lot of beautiful pieces but nothing that fit what i was looking for today .On the way out the same women who commented on my outfit said . “ Our store is to conservative for you “….and that’s why I gave you guys one star today . It was very disrespectful .
• October 2022 by Fatima Franco
  I thought i’d share my families unacceptable experience at this store after they left very disappointed.My cousin loves shopping at BOSS stores and it was their first time shopping in this area at this store, but their experience wasn’t very pleasant. First, the employees wanted to make it VERY clear that their system was down and could only take cash..which was ok fine..but the employees weren’t very welcoming and it weren’t very helpful at all (it was both a male and female employee). After my family was followed throughout the store by the employees, my cousin had asked for a couple of shirts in size XL. The employee (an older male who knew spanish) REFUSED to show him the XL because he thought the XL wouldn’t fit and that the XXL was best suited for him. After my cousin expressed to the man more than a few times that he clearly knew his size there, the employees proceeded to refuse to give or even show him the the XL shirt.After the employees refused to draw any attention to help them, being FOLLOWED and watched the ENTIRE time they were looking, and to REFUSE to show a specific size a customer is looking for is beyond me. This is unacceptable and I hope nobody else receives this type of discrimination in the future.
• June 2022 by Lea Shanley
  Sales representatives are very helpful and the suits are great, but the tailoring service at Hugo Boss in CityCenter DC is insufficient. Recently, Hugo Boss was supposed to tailor my newly purchased shirt, but mailed it back three weeks later without having done any tailoring and mistakenly sent me someone else's blazer as well. If you need tailoring work, go to Do's in Georgetown for expert tailoring, don't use the tailor at Hugo Boss.
• February 2021 by Nah Nah Rich
  It is extremely annoying to speak with someone earlier in the day to tell you the store will close at 6pm, upon arrival at 5:09pm. The store is closes at 5pm die to Covid 19. Even when you call the store the hours state 6pm and the sign on the door indicated 6pm. This is an extreme inconvenience and a complete waste of time.
• October 2020 by H T
  My favorite store but the good guys who were exceptional in service are no more there. Hope the current team follow their steps.
• July 2020 by Edward B.
  Arrogant, rude salespersons. Avoid.
• July 2020 by Jon Hayes
  Reserved a suit in two sizes over email and came in to try them on. The staff were all wearing masks and the store was not busy at all. Was able to get fitted and purchased my suit within 30 mins.
• January 2020 by Mark
  Products fall apart in two months but zero concern is demonstrated when attempting to replace.
• January 2020 by Daniel Swingle
  Ask for Marietta. You're welcome. She helped me find 4 great shirts, including one from their travel collection that is probably the most comfortable shirt I've ever worn. She didn't try to sell me on things I wasn't there for - just let me wander around then offered great recommendations based on what I'd picked for myself. And she complimented me on my shoes, so there you go...
• January 2020 by Alex DiCaprio
  Mr. Taylor was very helpful in store to help me select a coat and provided me with options to get an item shipped to the store for fitting. Very helpful staff.
• January 2020 by john tacker
  Great service and one of the three Boss stores where you can get women’s clothes. Highly recommend.
• December 2019 by Bella Adoni
  Very friendly staffs, good staffs...