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March 2024 by tamaria palmer
This is a nasty nasty place. The representative have a nasty attitude. No one is on the same page. I took my car there to get fixed because it had been broken into. After I got the car back the car was worse and doing things it had never done. I took it back for a second time, to get the new issue fixed. They “fixed” it and sent me in my way. I drove it for about 1 hour and the exact same issue came back but worse. I took it to other shops and they needed everything that was done to my car in paper so that they can find the issue and see what metro collision had done. They gave me a hard time and ONLY attitude to figure out what they had repaired. Honestly I never do reviews but I wouldn’t recommend this place at all. They are unserious and all over the place. They had my car for a total of 1 month and it only came back worse. Please look into this place and do research because this place has only given me hell. UPDATE** My car has been getting diagnosed by this lovely auto shop, and they’ve come to the conclusion that Metro Motor installed my entire steering column wrong. Now my insurance is paying for the job to be done all over again correctly. So please people just know who you are sending your car with.
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March 2024 by Naomi Lee
I Love my car !! I had collision damage in my door & body.. Now it looks like New !! Excellent Job !!
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February 2024 by malika ;
They were kind to work with me and my insurance to fix my car. Great service, and time efficient/ responsive. Appreciative of the staff here. - Exceptional customer service and very kind over all. Grateful to have found this place :)
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February 2024 by Allie Liss
Had a great experience with the team - they handled my car with care, helped to deal with insurance (a big job), and were communicative and responsive throughout the whole process. Highly recommend!
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January 2024 by Mark Eastham
Great service. Highly recommend. Karim and the whole team were great to work with. They did quality work, were super communicative, and cleaned my car as well!
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January 2024 by Nonsense with NUNU
I love love them. They broke into my Kia 4xs this yr and each time they showed me nothing but love. The owner decker is very sweet. This is me and my family go to shop since auto giant closed down.
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January 2024 by Emmalyne Southern Belle Cleaners
Great customer service! Very helpful staff, assisted with getting me home. I was so overwhelmed after my accident, so thankful for their help!
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December 2023 by William Ortiz
My experience with Metro Motor was GREAT! I took my 2020 corvette to 2 body shops and weren’t able to assist me with the bodywork . The job they did was amazing I really recommend the service . Great staff as well .
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December 2023 by omar Awad
Great service quick and they took care of my car like it was their own
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December 2023 by Zaytuna 777
My MINI cooper’s front got hit while parked: front grill, condenser, and radiator needed replacing, and hood bent in. Metro Motor Collision did a great job: perfect paint match, no trace of a dent, car runs great, no mechanical issues 2 weeks in. Also, some unrelated brake work was needed : they gave me a very reasonable price when they could have overcharged me since I couldn’t drive my car off. Great customer service by a friendly team: they called me to give updates when they said they would, and my car was ready as promised. I highly recommend.
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November 2023 by dioguito skyfly
Karim and his team are one of the best auto body shops in DC. When my Kia got broken into and I was ready to give up on it because other mechanics gave me over-priced details, Karim understood my situation and tried to help me the best he could. He prioritized the work that needed to be done in order for the car to run again and didn't overprice it. His communication, understanding and empathy were one of the best I've seen with the different mechanics I talked to. If you need body auto repair, check this shop. He over-achieved and were honest all the way while ensuring I have my car as soon as possible. Definitely recommend.Thanks again to Karim and his team??
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September 2023 by Christian A
One of the best body shops I’ve ever done buisness with. I messed up my car hood and needed a new one. They perfectly color matched the new hood paint to the color of my car. They also went above and washed my car when I was just getting a hood replacement! Kareem, the owner, gave me a great price and treated me like a friend. I will definitely do business with them in the future if I ever need body workServices: Painting
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September 2023 by Kelly Nardone
I cannot speak highly enough of Karim and his team at Metro Motor Collision on W ST in DC. They were so kind and helpful while I was dealing with all of the nightmares that come with getting in a car accident and genuinely cared to get the job done right. The work they did far exceeded expectations and beyond that, their kindness truly did as well. Cannot recommend enough.
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August 2023 by Tom Hernandez
Excellent repair service on my Cayenne. One of the most professional body shops I have experienced in over 30 years of owning cars. Karim and his team are clearly focused on customer satisfaction and exceeding expectations.Services: Painting
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July 2023 by Laura Z.
I had a really good experience here with getting damage fixed on the door and rear quarter panel of my car. They did the bodywork and paint vs replacing the panels - looked like new! I appreciated that the shop completed the work quickly and kept to the timeline we had agreed on. Also, very good customer service.
