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February 2024 by Richard Carten
My wife and I visited the Georgetown store on January 20. It’s accessible from M Street but the Cady’s Alley entrance takes you directly into the store. We scheduled an appointment and were met by Amina, our host. We were interested in testing the Avocado Green mattress that Consumer Reports (Feb 2023) rated as the best innerspring mattress on the market. Amina took us to a room with three different styles of mattress: basic (firmness 7), basic with two different type toppers (firmness 5-6), and basic with pillow top (firmness 5). Our host gave us a brief introduction and left us to our testing. With spa-like music playing in the background, we had full freedom to move back and forth from bed-to-bed-to-bed. The basic mattress was quite comfortable. I liked the idea that if I wanted a bit more softness on my side, I could later add a topper. Amina answered all our questions, AND there was no sales pressure. I cannot believe I’m saying this, but the experience was enjoyable. Two days later, we ordered the basic mattress with white-glove delivery service. It’s worth the drive into DC to test for yourself. Fortunately, there is a pay surface parking lot only a block away.
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February 2024 by Kristen Corpora
We had a fiberglass incident and had to replace all our mattresses. We bought SIX, I repeat….6 AVOCADO mattresses at once. Yeah you bet that bill hurt. But not nearly as much as our backs.Ok I bought the economy crib mattress. Dude that thing was SCARY. Unbelievably unsafe I’ll post pictures. I sent pictures and explained this to the company and they still insisted I donate it which felt so so wrong. We upgraded to the double sided crib. It’s so long literally no sheets fit it….nor does the $60 organic cotton crib pad I bought FROM avocado. She sleeps on a sheetless mattress. Also since we bought all our mattresses at once that’s literally the only one we are allowed to return.My 4 boys (8, 6, 4, 4) say they’re super uncomfortable. They have the economy twins. I didn’t find it bad but have t slept all night on one.So we bought the queen for us. Whatever the one tiny step up from economy was. Yes we rotate it all the time, etc. it literally had depressions or whatever in it within months. And it had these button things on the top of the mattress that are SO annoying. You can constantly feel them. The sides of our bed are painfully soft, the middle (useless, the beds for 2 people) is so hard you roll. It’s so depressing. It’s clearly not going to hold up.We spent a TON of money on 6 beds. I had to return the crib mattress at the expense of not being able to return our weird dented one because her safety was urgent. I was hoping we just got a weird lemon or something. But I know at the very least now, ours and this new crib mattress are bad too and we’re going to be out so much money.
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October 2023 by Corrie Sirkin
Brandylynn at the Georgetown location is amazing! She is personable and knowledgeable. She helped pick out the perfect mattress. All of the mattresses are organic, super soft, and sustainable. Highly recommend going to try them out!
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August 2023 by Nathaniel Davis
Whole experience was great even though I was just browsing through the store this one particular clerk smelled horrible I forgot his name,a lady with glasses apologized to me and to come back an visit
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August 2023 by Jeff Stewart
Save your money! Mattress was not comfortable from day 1 but we decided to see if we adjusted to it. We drug our feet on doing anything and now the mattress is only 2 years old and has permanent craters from our bodies. We are not big people. The warranty only gets you another uncomfortable mattress to replace the one you hate. In addition, you need to jump through hoops to even get that. Measurements of craters etc...Good thing its Natural and Organic, it will make it easier to bury. It also WEIGHS A TON !
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August 2023 by LEONARD ELLENTUCK
Problematic from the start. Fulfillment was months late. Customer service, such that it was, could never provide any useful information about repeated unexplained delays. When bed was finally delivered it was obviously too large and awkward for easy setup, obviously needed to be setup in house by a white glove delivery team. When unpacked it was discovered that one critical piece was missing. Bed frame was useless without it. Contacting customer service was a follow up nightmare. Head board also had several scratches on it. Needed to replace headboard. Another six months. Buying route protection insurance is useless. All they do is send an email. How useless.For the price they charge they have a major customer service problem.
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April 2023 by Frank Rettig
I ordered my mattress September 2019 and it is now March 2023. The mattress initially was comfortable, but now it’s unbearable. I sent an email to Avocado and no response. I wasted $1,6xx dollars and regret it 100%
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March 2023 by Kameya Shows-Ciers
Unfortunately, I have had an experience like some of the other posters here in which an Avocado Mattress is defective and it is difficult to get an replacement. The customer service agents I have interacted with have been responsive and pleasant. They have offered suggestions and tips - they said, "slam each corner of the bed down and have someone small jump on it to help it expand correctly". They also said to be sure to rotate regularly and let us know if the aforementioned didn't work. After waiting 24 hours, the mattress didn't expand fully and I was told to wait and to try the tips above and if not call/email again. I did and submitted photos and videos and they said the mattress is normal and nothing else can be done. I was super excited about having a mattress free of harmful chemicals and materials and felt confident because of Avocado's 25 year warranty to purchase an expensive mattress, unfortunately the mattress I have may not last much longer than the 5 months I have had it so far, which would be a waste of money.
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January 2023 by M. Han
Although Avocado is known for its organic products, the mattresses were a bit of a disappointment in terms of overall comfort. And it's kind of odd that none of the floor models name the model or its specifications. Is this the famed Avocado Green mattress or something else? I wouldn't know.
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October 2022 by Binny Schwarz
Was the most comfortable mattress for 3 years than became unbearable and very uncomfortable no matter what I did. Worst yet they won’t honor the warranty. Waste of money!
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September 2022 by Dion McCallister
Sasha exhibited exemplary customer service which is the only reason I’m giving the Avocado Georgetown store a five star rating. Great products but the shipping is a hot mess and is definitely a turn off, if not for Sasha’s dedicated service in ensuring my partner and I received our beds would definitely be giving them a lower rating.
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September 2022 by Joyce C.
Amazing quality. Just disappointed that there is plastic used to wrap the mattress. The whole point of going organic is to work with companies that use responsible materials for transport.
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June 2022 by Dmitry Lavnik
Amazing experience purchasing a mattress. I would highly recommend going to this store if you need a new mattress. Dean was very helpful, answered our questions and sent a follow-up to ensure we were completely satisfied with our new mattress.
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June 2022 by S D
Organic and sustainable mattresses. I love their adjustable bases and luxe mattresses.
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April 2022 by kirsten cukor
Great experience with the employees here. We had a small hiccup with the original order, but the team was great to work with and helped resolve the issue quickly. I do wish they had a phone number, because I had to stop in the middle of a move and drive to Georgetown, but that's a corporate issue. The team at this site is fantastic.
