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March 2024 by MÅÅT VENUS
I have utilized Avis car rental service for more than 30 yrs, most recently doing business with the Blair Rd, Washington, DC location. The service is and has always been top notch. The staff are friendly and always willing to make my car rental experiences as hassle free as possible. I have a long tyme Love for Avis rental & look forward to future rentals.
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February 2024 by Cartwright Moore
5911 Blair Road NW is a most attentive and helpful Avis Agency
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February 2024 by #THATNOAH Mack
Customer is amazing it's what's on the inside
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January 2024 by eddie moore
Great place,great staff,great deal
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December 2023 by Abdul Shamsuddin
To be honest this is really bad service ever in my life I saw they closed my account and my reservation without any contact with out any email or text and it’s been 2 days I m calling and calling no answer at all it’s much better to close your shop or office don’t waste your time and other people time .To be honest it’s unbelievable that you see this kind of bad service in Washington DC area I hope the Avis took good care of these people by this service you will lose all customers
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December 2023 by Arslan Mirza
One of the worst services i have ever faced in the DC area.1. They never answer the call2. You have valid reservation, so you go for picking up a car and then they don’t have a car on the site3. Always ready to fight and verbally abuse the customer4. There is a guy named Shawn who is extremely rude, he thinks he can smash the customer and create trouble for everyone, doesn’t know the how to talk with the customer…One of the worst experiences…If there would be an option to give ZERO stars. I would give that to this place.
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December 2023 by James Maurice Jones
Cool rental location. I've rented from this location several times. Each time, they take care of me. James Jones and Chambers are great! Make your reservations in advance. They tend to book up very quickly on the weekends.
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December 2023 by Elisha Elisha
At first I had no issues, it was not until after I returned the vehicle. I’m continually getting charged (one month after the vehicle was returned). Nobody EVER answers the phone. Jamie is never available to assist. Very sketchy buisness, after I called Avis 1800 number they see no transactions of these charges…. Leads me to belive this place is operating completely unethical.
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October 2023 by Jose Oscar Arbaiza
Well last time I tried to rent a car I have the reservation already when I went to pick the car was diferente rated its no good experience that it's
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October 2023 by MG “Qtmeemz”
I usually have a great experience with Avis. I’m usually in and out and I love their car inventory. Ive never been disappointed. I think the office could use some sprucing up on both the inside and outside but the customer service is usually nice and I’m not there long. I wish there was better parking and a way to drop off your car after hours so you aren’t charged for an extra day on a holiday. But since that’s not an easy fix exactly, I can say i definitely recommend if you need a quick car for a weekend. Make sure you have a credit card.
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October 2023 by Aleshia Carroll
Came 50 miles to get a car had a reservation but had to go to bank to load more money came back and they gave my car away. If I could give no stars they would have it they put me on a list second to someone else like I was never there to get my car unprofessional especially when you have a person with a reservation.
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August 2023 by Micah Morris
This location is terrible. I made a reservation for an SUV and when I arrived, they told me the only have one car available, a Honda Accord, and they could change my reservation to one of the local airports, which are not close to here at all. They also turned away the customer behind me, who had a reservation.
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July 2023 by Joel Alexander Guevara
Is your rental is returned early they will charge you as much as double the daily rate they offer you. I was supposed to keep the car 11 days for a total of $610 a returned the car on the day 4 and was charged $411 ($100 per day for a Kia rio ) too expensive
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July 2023 by Moh
One of the worst employees i have ever seen, the guy working the front desk is more of a thug than an employee, very rude and defensive, his office space was trashed, and i have placed more than 12 calls to this location and i could never get them on the phone. Absolutely disgraceful staff and it's mind blowing how these guys were hired because they are terrible at their jobs, i personally will never step foot in that location ever again... Not for 1 second do i believe any of the good reviews posted, i believe these reviews were posted by people that are linked to this business, their is no way anyone would post a good review seeing the state that business was in, absolutely atrocious
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June 2023 by Chantel Johnson
The staff at this location are anything but friendly and polite. If this wasn’t the closest location to me I definitely wouldn’t go to this location for anything. They gave me a vehicle with less than a half tank and it was filthy with sauce or something on the seat and steering wheel . You can never get them on the phone I left my keys at drop off and wanted to know if I left them there I called them 10+ times no answer I walk in every one of them are on their personal phones and have the audacity to say “you would have had to come back either way”
