-
November 2023 by Lex
Keona was very helpful and patient with me from start to finish and made this process so smooth. I was having major anxiety trying to transfer my iCloud info to my new iPhone and she reassured me that I have nothing to worry about! I definitely will be back again to buy my new MacBook Pro and additional accessories. ?
-
November 2023 by Brian S.
Genius manager Rich was awesome. Thankfully it wasn't too busy when I walked in on a Sunday afternoon, so he was able to help me right away. I needed to return a computer and he made it super easy and quick, even though he was helping other customers in the process.Have been to other Apple stores, and the customer service here is far better.
-
November 2023 by Peter G.
Just like most businesses in Georgetown, this place should be closed/died off. Went in to buy an iPhone 15 Pro, had to wait 5 minute to be greeted by someone. The front sale rep had no idea Apple offers military discount and told us we must saw it on a third party site. I showed him Apple's official website with the discounted price of the new iPhone, then gave me a lame excuse why they don't offer it and I should order online instead.Walked into their flagship store at the Carnegie Library location and walked out with my military discount with no lame excuses.This store has no idea what they are doing. They need some Apple training. Save your time; don't go to this location!
-
November 2023 by Alberto Perdomo Pérez
Got into the store willing to buy a watch band. I already knew the color and size. They expected us to wait for 30 minutes or so in order to just buy the watch band. The blond guy with glasses at the front door was not service minded at all.
-
November 2023 by Max
We came to the store two days ago. A person at the front signed us up to the queue so we could find out if they have iPhone 15 max pro. She wouldn’t look up for us to see if they have it in store and said the wait time is 10 minutes. We waited for 35 minutes!!! In the meantime new customers would come in and just go directly to salespeople without the queue / ahead of us and get served. The person in charge of putting people in the queue couldn’t get anyone to pay attention to us even when she tried - seemed to be a lower level employee so they all shrugged her off and picked clients of their choosing. Anyways 40 minutes later we found out they have no phones in stock but others stores do. Horrible service! Will go to other Apple stores going forward. DONT SIGN UP FOR A QUEUE - GO STRAIGHT IN AND ASK FOR HELP FROM A SALESPERSON, the queue system doesn’t work - will save you time!
-
October 2023 by Jeffrey Swayngim
I made an appointment for the Genius Bar and was seen immediately upon arrival. The specialist I worked with (Gunner) was super friendly and efficient, and he had a resolution for my problem within a few minutes.
-
October 2023 by Zeeshan Vazeer
For a tech company outlet, poor security features on payment fraud. Someone used my credit card at this outlet and made multiple transaction within a span of 20 mins totalling >$10k using contactless card taps and no one at the store suspected. This has happened with 2 other people I know who’s stolen cards were used at this outlet. Store management wasn’t particularly helpful.
-
October 2023 by Alejandro Pico
I went there 3 times to get the new iPhone 15 pro as they never had it in stock. Most people waited inside and showed frustration due to long waiting times. Customer service from the sellers is the worst. I came in to spend an embarrassing amount of time and money and they wouldn’t make me feel very welcome.
-
October 2023 by Alexander L.
Genius Bar was poorly run. Waiting after my appointment time began while two employees chat with a customer, not helping anyone else. I was recommended by the Genius Bar to pay for a $300 parts replacement after a very short and not in depth analysis of my device. I turned it down and couldn't be happier that I did, as I went home and updated the software, with the problem immediately being solved. Absolutely laughable service, do not go here whatsoever, they do not know what they are talking about.
-
September 2023 by Amir Bagheri
Very bad experience. The associates very reluctant and not taking care of customers. Of course there are great ones as well who respect customers but this was my experience with two of associates there. I asked for a case for my iPhone, while standing there those two didn’t mention anything about working on my request. A kind associate wanted to help me since I was confused, then those two told me that they already ordered the case. Again, when the case arrived and I wanted to change the color they very unprofessionally reacted with face gesture and referred me to the colors on the wall to try them on my phone!
-
September 2023 by Yuliya Subotniaya
The worst service I have experienced in any worldwide Apple Store.All staff members were busy and juggling us amongst each other for a simple AirPods try out with quite unbothered attitude.When expressing genuine customer complaint about previously purchased iPhone cases and their poor quality, the response we got from one of the staff members was “well, I am not making them, am I?!” - how is this professional and considerate towards your loyal customers?
-
September 2023 by Holley Osborne
I came in since my phone screen stopped working even though I could hear notifications and feel vibrations. In addition, my Face ID stopped working at the same time. When I returned to pick up my phone, they addressed the screen issue, however did not tell me until after that the Face ID feature was not fixed and would be an extra fee. The whole experience felt like I was being price gauged, and had I known it would cost so much going in, I just would've bought a new phone. Also a weird coincidence that my warranty ended two months before this issue having never experienced an issue when my warranty was active. I understand that Apple products are expensive, but being expected to pay almost $400 as a student for a seemingly standard fix is ridiculous.
-
August 2023 by j Pender
Terrible technology support and terrible design for sustainability. This is not the fault of the staff, but rather the company itself. I’ve been turned away multiple times when attempting to buy a replacement AirPod, and the diagnostic test took 45 minutes. When I didn’t buy the replacement on the day of, I came back later and they required me to re-run diagnostics. Alas, Apple owns the market and will only continue to destroy more businesses.
-
August 2023 by Jon L.
I wanted to take a hard look at an Apple Pro 14 inch laptop before investing $2k and needed sales assistance. However, after waiting some time, with no one even giving me a simple acknowledgment, I left. The store was not busy. Sorry. Apple, but you have lost a customer.
-
July 2023 by Jen J.
I was greeted immediately, verified with the problem I had explained at my visit to another store earlier, given a new device, and was out the door in less than five minutes.
