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March 2024 by Miraculous Jackson
Gregory was the best. I am a former 100% mystery shopper recipient at Logan circle, so I know what it takes for great customer service. And he had it. He had dreads and glasses handsome black man I hope that's his name?
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March 2024 by Kiera Zitelman
Love my neighborhood Ace! Randall helped me find and install the right screws to attach new license plates to my car. He was very patient and flexible when I needed to leave for a call and come back to finish later. Everyone who works here is super friendly and helpful. The store is really well stocked and organized. And they are dog-friendly and have treats. Can't recommend it enough!
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March 2024 by B C
Nice staff but a small selection and wonky parking
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February 2024 by Hannah Robinson
Shoutout to Randall for his endless patience and helping us find the perfect paint color match.
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February 2024 by Nicole Centeno
I came to this location because I needed a replacement part for my toilet. An employee walked me to the plumbing aisle and when he asked what I was looking for I said “I’m replacing the fill valve for my toilet” his response was a surprised “all by yourself!?” I am a Hispanic woman in my early thirties. He is a white man in his 60’s. His comment was unprofessional and insulting. Do you ask your older male customers if they are completing their projects “all by themselves?”It is unfortunate because this location is convenient but between driving a little further for a hardware store or having to deal with blatant misogyny, I’m going somewhere else.
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February 2024 by Aaron Holochwost
Helpful
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January 2024 by Antonio Pavon
Very helpful employees great items good value
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January 2024 by Alaksey V Nam
On one hand I was glad that one of the cashier didn't give me a hard time when I tried to return the paint that was wrong color for my car. (Nor did he should) But on the other hand, (might be even same guy) assumed that my girl walked out of the store without paying for the other can of paint. Even though everybody saw how she put it down on the shelf before leaving. And paying for the lamp she bought. No apology, nothing....
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December 2023 by Elizabeth Tune
Randall was phenomenal and helped guide one of my most exciting DIY projects. He was extremely knowledgeable and went above and beyond in every way to ensure that I had exactly what I needed before I left the store. I highly recommend Randall and this Ace Hardware!
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December 2023 by John Ford Evans
Great customer service from super friendly and knowledgeable staff. Has a wide variety for small neighborhood spot. A don't miss on Upshur.
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November 2023 by Matt Klaus
One of the best Ace Hardware stores in DC, if not the best. Definitely the most friendly and helpful store associates. Having them in my neighbor has been a life saver as a young homeowner. From helping find things in the store to sharpening knives, giving advice on projects, and having a great mix of household products and hardware on hand. Easy online ordering and fast in store pickup. Stop going to the “big box” stores and start coming here.
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October 2023 by Colin Bill
Love em! Great customer service, so much better than the big box stores. Also it's owned by small local owned small business, which I like to support
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August 2023 by Tara Libert
The place to get your keys! Ron is the best. Quality , friendly, knowledgeable service. was able to make a copy of a key that others said not possible and gave it to me for free to see if it worked out and it did! Small business customer service that I thought didn't exist anymore. Thank you !
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August 2023 by Jocelyn Bynum
I am totally disappointed with the plant repot service I received from Ace Petworth hardware store. I was fooled to believe that the worker would take great interest and care to repot my deffenbachia plant that was in water fully rooted from all ends. The plant was cut at least by four inches and as it started to show issues of concern, I removed it from the pot it was planted in and saw only two strong roots and nothing more. I paid a nice piece of money for the pot and received extremely poor service for having my plant repotted. I had explained it was left by a close relative which made it very sentimental to me. I won’t be using this service anymore!!
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June 2023 by Asha Singh
Love my neighborhood hardware store. Always have excellent service and usually have what I need.
