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October 2023 by Jonathan Diaz
Never had issues and my transactions always been really quick ??
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July 2023 by wtmonson
Terrible online account features, several instances of their employees not posting payments to loan account and trying to charge double plus penalties, exceedingly poor customer service via phone and few to no convenient locations in DC. Makes choosing a big international bank with appropriate infrastructure and services preferable.
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August 2022 by Alex A.
I go here as a shared branching customer and transactions are always very easy -- there are seldom any lines and the people who work here are nice and efficient.
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October 2021 by Abdulmajid Abdullahi Jalam
WOW!! I'm still looking at my bank account with amazement, i remember few months back i had nothing i couldn't boast of 1000$ in my bank account cause i've lost my life-savings and pension to scammers, i had lost all hope in life..until I come across Hendrick Jennifer, the lady who changed my life totally. i had concluded that all account managers in groups were scammers but she proved me wrong, every time i apologize to her for doubting she from the start. Everyone needs to meet Her. She is the one, i urge you reading this not to conclude that every account manager are the same i propose you try Mrs Hendrick Jennifer and see for yourself before concluding. Reach Her on Email:
[email protected]
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April 2021 by Sean Harris
Wonderful Customer service every since my first day, as an member with AFF. All the staff members here are professional... ??
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March 2021 by Keith Brown
I want to again thank Keandra Bacon for assisting with my financial dilemma. She's definitely an asset to the company and her knowledge and efforts should not go unrewarded. I commend her.
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April 2020 by Doris “Momma D” Dixon
I've never had any problems. When I visit, theres no lines. I'm in and out.They have excellent customer service skills, people who gets your needs taken care of. All the staff is great. I will always be a member. The location is very convenient. I enjoy myself when I come to take care of my business. Always leaving with a SMILE. Keep up the good work. Sincerely, Miss D Dixon ???
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August 2019 by Doris Dixon
I've never had any problems. When I visit, theres no lines. I'm in and out.
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July 2019 by Anil V.
The customer service here is exceptional, my paperwork was handled on time and the personable staff are very accommodating of my schedule . I have an Auto Loan with ADVFCU.org, their rates are unbeatable, they should shows on the top of google search results in DC if you ask me.
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June 2019 by Christina Chrissy
I love them always helpful no matter what!!
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December 2018 by Leonard Gray
customer service is spectacular
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November 2018 by Brit Morris
I came in to get change and they don’t have quarters? What kind of bank doesn’t have quarters? Also, they are open Saturday and Sunday - the time listed on google is wrong.
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October 2018 by Ian Harrison
Awesome customer service. Updated loan details while driving to collect the check. They stayed open and waited for us to arrive. Charles, Diamond. Thanks so much.
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October 2018 by Walter K.
Your branch managers lie to people. I have had problems since day one when I opened my account 5 months ago with check deposit fund availability. I have had state government checks initially held for 14 business days because of a new account hold, regular checks held after 30 days of being open because of a new account hold (how is it still a new account), regular checks held for 5 days, regular checks made available the next business day, and so on. There is no consistency, and all of the above violate your own terms and conditions in your disclosures. The worst lie was the last one in mid-September 2018, where your executive relation person promised me the manager reduced an improper 14-day hold to 5-day hold, but never did it. And when I went to try to close my account, I was told I could not just because of this improper hold. I can tell you I will never use your services ever again. You are worse than a bank. Oh, and one more thing - why do you have an automatic 14-day hold on everything check deposit wise in your system.
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September 2018 by Christylz Wheretheydodatat Williams
I've bank with AFFCU for years. I have experienced nothing but the most pleasant staff attitudes and they has always gone that extra mile to get my request met. I have not had a bad experience on the phone or face to face. I highly recommend AFFCU to friends and family!!!
