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December 2023 by J A
They lost my mobile deposit. They hold everything , banking with them is just too difficult.
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July 2023 by Mia Rickenbach
Really disappointed in the Woodbury branch. They used to bend over backwards to make customers happy. Now they don’t want anything to do with customers. We have multiple accounts there and each kid got their own account when they started high school so they could save and manage their own money. Took my daughter there today. She was so excited to open her account. They told me you have to make an appointment to open an account and there are no appointments until next week. Huh? You go in a bank and open accounts. That’s what you do there. There were at least 5-6 staff there with only one customer. Totally ridiculous. I was put off to the point I just went down the street to a different bank. Walked in, teller took us immediately and 10 min later she had her account and we were on our way.
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November 2022 by Erik Egol
These bankers/tellers went above and beyond to complete an important transaction that the Seymour branch set up for failure. They were polite, helpful, creative, even sacrificed a lunch break due to the fact that I had 1 hour of travel time to get there. I will be switching all accounts from Wells Fargo to TD based on their service and expertise, friendliness and professionalism.
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October 2022 by Tim
Nice people and everything is really convenient. Every time I've had to go in there everything is resolved very quickly.
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June 2022 by Aneta Kowal
Not sure what happened to this branch, possibly it was just a case of few new employees. I have my business account with TD and been dealing with Woodbury branch ever since they closed my local branch in Middlebury in April. On Tuesday November 9th my husband brought deposit to the branch. He was told by one of the tellers that check made to insurance company we represent cannot be cashed since it was not in my name. My account was set up so I can accept premium payments company’s client are making in my office. For the last 6 years we never had any problems depositing checks made to insurance company directly. Again this is how the account was set up. After almost 20 minutes of waiting and teller checking with a manager my husband was told they would not accept the check. He then drove right to Watertown branch where they accepted the same check and he was in and out in a few minutes. I would not be returning to Woodbury branch since I don’t have time to waste arguing with tellers over a check.
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October 2021 by Betty Braught
They are always helpful
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August 2021 by Jon
Decent branch however they seem to be astonished/shocked when you want to take out large sums of cash. I was asked "well can't you pay the guy some other way like a bank check" which I found to be rather unprofessional. I quickly called the Torrington branch (thank you Nicole) who ordered the cash for me. Staff in Woodbury need to realize that people are going to switch branches/banks if getting access to cash is a burden.
