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April 2022 by Suzanne U.
Personable, always has someone to speak to when you need some advice.
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December 2021 by Stacie A.
They do mortgages backwards. Want you to pay for a full year of homeowners, appraisal and other fees out of pocket before you even get a final approval.
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December 2021 by Morphie AB
Knowing Gabriella Donald has been a blessing to Me, my family and friends, there's no disputing the fact that she is the best account manager ever. I just made another withdrawal few moments ago, it was so great this is really an opportunity knowing you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact her directly so she can help you too. She is ready to show you how you can trade and make profit, I'm a living testimony I invested $1000 and I got my profit today after 5 days trade I made a withdrawals of 13,600 as my profit in return wow I'm so happy believe me friends it works 100%. try Kathy and see the blessing.
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September 2021 by Jimis Santiago
poor customer service when it comes to a business account. closing my account right away. this bank was a waste of time and such a headache. worst bank experience
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December 2020 by Uberklokken R.
I'll never be a customer of this bank. I'm 70, cannot drive because of vision and walk to their branch which is 1/2 mile from where I live. I receive social security and military retiree pay and need their service mostly for the ATM machine...keep in mind they are in a shopping plaza with no other bank for several miles. They have ONE ATM FOR DRIVERS ONLY. I have to stand outside in between cars to use their machine. With the Covid lockdown you have to make an appointment to go inside. Their machine only issues 20 dollar bills which I try to exchange for 100 bills. I pay an ATM fee to get their money out of their machine but they will not exchange it for 100 dollar bills unless I'm a bank member...and how did I find this out? standing outside behind a truck in one line then standing in line behind another sucking up exhaust fumes. The teller looked down at me like I was a criminal and dismissed me like a child. I'm a senior citizen and a war veteran and dealing with someone else's officious little grand children. Very dismissive and rude. I can only hope that some other bank takes over befor I leave this area.
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August 2020 by Jay G.
This institution is beyond atrocious from their practices down to the customer service. Forget genuine courteousness everything about this establishment appears to be a facade. Unfortunately, my parents as well as grandparents utilized this bank due to their undying loyalty since we've resided in the area for decades. However, my experience being BLATANTLY profiled was the worst encounter I've ever had at this location. The personal feelings I reserve towards this branch are not of any sort malicious but hopefully a learning experience for them & the representative who 'failed' to assist me.I was working within the area & assisted my grandmother who recently had surgery. The request I received was to withdraw money from her account so she instructed me to go through the drive thru, which I did. I was requested by the teller to then proceed inside since not having an account. I found this to be extremely inconvenient & time consuming especially since my grandmother is an account holder. However, once inside I was informed no more than $200 could be withdrawn. The thought to myself said are you kidding? I've been to OTHER locations on her behalf with no issues & the check is drawn on your bank! I felt the time being wasted during my lunch so proceeded to leave & inform my grandmother. Once she was aware she then sent my mom who was a former account holder. The initial interaction my mom received when entering was somewhat the same so she expressed to the teller how she's familiar with their practices & processes. Also stating the reason why she closed her account due to feelings of prejudice undertones from this institute. Unfortunately the teller I believe became overwhelmed & called for the branch manager to further assist. This manager I felt tried to be coy with her apology in response to the service that I did NOT receive but still was able to cash the check somehow that was over $600.Despite Windsor being my hometown, I've never established an account with this institution but based off personal experience as well as reviews from others, not just family. I would NEVER recommend this bank. Especially during this unsettling time when racial climates are at all time high.
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September 2019 by Shelley R.
My mother has her mortgage here and has been a customer for 40 years . They are still living in the 50's as far as customer service and on-line help . Soon I'll be getting her to switch to Bank of America thank God. I'm so tired of working hard to get a company to do their job .
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May 2019 by killerhill1 .
was told notary public was for customers of the bank only. heads up to the bank. IT IS A PUBIC SERVANT POSITION. Oh and here is the GUIDING PRINCIPlE 1 of the rule book.
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May 2019 by Garfield A. Jones
Good place to save for your family and your own future
