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February 2024 by Carmen Torres
Was pleasant I got everything I need and more
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January 2024 by Rebecca W.
I brought my dog to Petco at least 3 times for grooming. Wendy is a real pro and she does a great job. She has excellent customer service skills and knows how to treat people as well as your pet. She asks a lot of questions to make sure she does exactly what you want. Recently, I made the mistake of booking with someone named Jennifer. This young lady has very poor customer service skills. You can tell she hates her job. Not only that, when I picked up my dog, she looked awful. My dog looked like a child took scissors and randomly cut her hair in different places. I don't believe she was bathed at all. The smell of dry shampoo was so strong, it made me sick AND she overcharged me. My dog has had itching problems since then and for other problems, I had to take her to the vet. I can't speak for other groomers who work there but I will only deal with Wendy from now on. If you get Jennifer as a groomer, you will be totally disappointed. She is either lazy or incompetent, a real hack job. Wendy is 5 stars and Jennifer is 1 star!
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December 2023 by Chris Paul
Jason is the most unprofessional excuse for a store manager at this location. When setting up an interview, he couldn’t be bothered to leave a voicemail. Instead I had to call him back at the store to inquire. Company will also try to severely underpay you. Don’t apply here
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November 2023 by Scott Harlow
Cadbury was groomed at the Windsor store and came home looking and smelling great. They did an excellent job.
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November 2023 by Lynda Houghtaling
Bought a bag of dry dog food and 5 cans of dog food. The cashier informed me there were no bags. For the prices I paid for those few items, the least I could have received was a bag to carry the items out in. Completely pathetic. We as consumers are just supposed to take it.
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October 2023 by Kimberly turgeon
Never again, first told would be a 3 hr.appointment . At end ,after showing up twice to get dog and rudely spoken to. Got baby out of there 5.5 hrs later! NEVER AGAIN. NEVER AGAIN!
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August 2023 by Mary Lynn Crosson
The FreshPet food flavor that I buy my dog was not available. I bought another flavor but my dog would not eat it. I was so happy that I was able to return it :) I asked to hold a guinea pig and was able to do that and really enjoyed it. Everyone I encountered at the Windsor, CT store was so kind and helpful on both days that I visited. They were awesome :)
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July 2023 by K OConnor
I usually go to the Enfield, Ct store but sometimes I will go to the one in windsor. Both of them are nice and clean and easy to find what I'm looking for. I have never had a problem with any of the cashiers, they've all been very friendly
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July 2023 by Lee
I go for my favorite Groomer(s)- Henri & Wendy has been the best with our 8-month-old pupOn the other hand Petco need help on the floor and cashiers- And they're always out of stock of the certain kind of food
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July 2023 by Cheryl LaClair
Went to look for itch spray for the dog. Found some easily. Cashier was very nice, paid attention to my dog, and asked if she could give her a treat. Always friendly here!
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July 2023 by ItsKittyAkaEvelina
Went to the Windsor location to look around after shopping. Not a bad layout, but my concern was the Guinea pigs. They had some long haired Guinea pigs that has pee stains and they were huge too. Hoping they are getting proper care as sitting in their own pee can have consequences and Illnesses.
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July 2023 by Honest Reviews
I go for my favorite Groomer(s)- Henri & Wendy has been the best with our 8-month-old pupOn the other hand Petco need help on the floor and cashiers- And they're always out of stock of the certain kind of food
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July 2023 by Ramon Medina
Took my 3 years old Shih Tzu Chanel to Petco on 06/23/2023 for a grooming the staff did an excellent job on her and they were very knowledgeable I was truly impressed with the overall experience. Awesome job Petco will definitely be going back and referring Petco to all my friends and family. ??????????
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June 2023 by Melissa N
Horrible customer service. They constantly reschedule my dog’s appointments. I specifically asked if they were going to be done grooming my dog within 4 hours when they had to reschedule our appointment and they said absolutely. I went in for our appointment and the worker shared that she wouldn’t be done with my 10lb dog in 4 hours. I politely said I needed to be somewhere that afternoon and I specifically confirmed the day prior if they would be done grooming my dog by a certain time and was told yes. The female worker then raised her voice at me and said she can’t guarantee being done in 4 hours as she proceeded to try to take my dog from my hands.
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June 2023 by M N
Horrible customer service. They constantly reschedule my dog’s appointments. I specifically asked if they were going to be done grooming my dog within 4 hours when they had to reschedule our appointment and they said absolutely. I went in for our appointment and the worker shared that she wouldn’t be done with my 10lb dog in 4 hours. I politely said I needed to be somewhere that afternoon and I specifically confirmed the day prior if they would be done grooming my dog by a certain time and was told yes. The female worker then raised her voice at me and said she can’t guarantee being done in 4 hours as she proceeded to try to take my dog from my hands.
