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July 2024 by Carlye K
Bill’s Limousine provided our transportation to and from CT and the Manhattan Cruise Terminal and they were wonderful! Our drivers Felischa and Jennifer were excellent and the pricing was fair and competitive. Thanks, Bill’s Limousine, for helping make our family vacation great!
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July 2024 by Jessica Nicklin
I researched several companies to book a party bus for my husband's 40th and Bill's came as a recommendation from my neighbor. They were so communicative, answered all my questions, and made me feel at ease. They were very flexible with pick up and drop-offs. Bus arrived on time and ready to go, driver was professional, and we felt safe. Overall, it was a great experience and we would use again.
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July 2024 by Evan Proulx
I highly recommend Bill’s Limousine. I am treated like a VIP from start to finish!
Their customer service is always top-notch. From the moment I make a reservation - they are attentive, accommodating, and ensure that every detail is perfectly arranged.
Joe F. & Victor S. are the best drivers in Connecticut; always on-time, professional, and go above and beyond to make the experience nothing short of exceptional!
This is truly a First-Class service. I give them Five Stars all the way!
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July 2024 by NFN
I can’t review the drivers customer service at Bills as I never had that opportunity, but, I can review the customer service of their office staff.
I had reached out to Bills via their website and promptly received a response back with a quote, which was a big factor in our choosing to work with them for our event. While their cost was on the higher end compared to the other services we reached out to, I value strong communication and I’m willing to pay for it. Unfortunately, the quote is where that communication stopped.
I replied to the quote in 5 hours and 17 minutes, after comparing it with the other proposals and discussing it, and stated that we would like to book their services. I did not hear back, but I did send this email at 4PM on a Saturday, so I followed up on Tuesday, 3 days after stating we would like to book the services. I’ve overlooked emails that have gotten buried in my inbox too, especially on weekends, no worries.
After not receiving a reply to my follow up email I sent one to the general inbox on Wednesday, maybe the person that sent the quote was out sick or on vacation, it happens. I received a reply to this email from a different person on Thursday that told me to call in to finalize the booking, which I did once I was out of work that same day.
Upon calling I gave the person that answered my information, and they told me someone else had already booked that service earlier that day, Thursday, 5 days after I had already stated in writing that we would like to book this service. To add to that, their response was “you really need to get back to us quickly to book.”
So, not only was 4 hours not quick enough to book a service, but when I stated that I did indeed get back to them quickly, the same day that I got the quote even, the response was “oh.”
In short, my experience with Bills left a lot to be desired by way of communication, they had my information and could have reached out via email, text, or call, but they decided not to. My best guess is maybe the person that provided the quote put the wrong price on it and was not able to honor it, hopefully this was a fluke and other people have a better experience than I did.
Regarding the reply, I understand that you have different people doing bookings and that someone may have called, however, if this information was provided to me the day, the day after, or even two days after my initial email stating I wanted to book, that wouldn't be the case. There is a lot to be desired regarding communication. Thank you for the sincere apology.
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July 2024 by S Meier
We used Bill’s Limo for a private party in April and they were easy to work with, timely, and accommodated any requests. Allen was a delight to have as a chauffeur, and I’d gladly use them again.
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June 2024 by Thomas Scarice
Simply OUTSTANDING! Arrived early, vehicle was SPOTLESS! Martha, our driver, was the sweetest and most thoughful person you could meet!!! She drove 16 senior prom goers back and forth to the prom, took pictures, sent them to me, just waaaaay beyond any expectations!!! If you are looking for this type of service, use Bill's Limousine!!!!
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June 2024 by Yvonne Espinoza
Drivers arrived early and were very courteous. Vehicles were clean and in great condition. Safe and professional transportation.
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May 2024 by Mat Nelson
Horrible dangerous driver from this place cut us off in Ludlow.....and to respond to the manifest comment. This was about a week ago at night, I have a picture of your car doing it and it was sent to you. In addition your car was leaving the mass Pike and clearly blew through a yield sign which is on the off ramp. Craft whatever story you like. My wife took the picture who was not driving. Your driver was dangerous. I live in Wilbraham, you have ct plates. Obviously they don't know the area so don't try to lecture me about being a courteous driver. Bad aggressive driving and if people choose to take their life in their hands by hiring your unrepentant firm so be it. Yield means yield...not merge.
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April 2024 by Chris Brown
We rented a limo for a family trip to a Celtics game in Boston and had a great time! Prices are the best around and our driver, Victor was timely, pleasant and attentive while bringing us to various locations around Boston prior to the game. Everything from booking to drop off was a great experience! Would highly recommend looking no where else than Bills Limousine for your next big event!
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March 2024 by Sarah Wilczynski
We used Bills for our wedding October 21, 2023. Our driver was extremely professional. It was pouring and he met me each time at the door with an umbrella and a smile! Very prepared! On time! He made sure we had our bluetooth music and were comfortable! Everything was clean and worked perfectly. Would absolutely recommend for wedding transportation! Thank you so much for being a part of our day!
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January 2024 by Kimberly Hazlett
We used Bills Limousine Service for a family trip to NYC after Xmas. Excellent experience! Our driver BOBBY made the day enjoyable and stress-free. He was punctual, friendly and very knowledgeable. Great communication, dropped us off and picked us up several times, easily navigating the city during a busy holiday season. Highly recommend!
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December 2023 by Samantha Fazio
I used Bill’s Limousine for my wedding in November and they were amazing! They were on top of everything from the start. Chris was our driver and he was kind and professional. I even got the destination to our pictures wrong and he hopped right back in and took us to where we needed to be with no explanation! 10/10 would use them again for another event and recommend to all my family and friends!
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December 2023 by Dinesh S
The limo was great. It was as expected and described. It was clean and had interior LED lights and music connectivity. Used it for a Sweet 16 birthday party. It was reasonably priced as I got 3-4 other quotes. But the absolute highlight was the driver name Benny Hernandez. He was so delightful, in tune with the kids, looking out for the safety at all times. He was so professional. He gave me updates per my request throughout the night. He was exactly what you would want. Even all the girls said that he was one of the highlights of the night. There is no question that if you are looking for the best driver in the business it is Benny from Bill's Limosine. Benny I hope you are reading this. Thank you again.
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November 2023 by Taylor Radway
Superior limo service. Great drivers and great vehicles
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September 2023 by Christos S.
Bill's Limo was great, we had Joe as our driver. Very smooth ride, got us there with plenty of time for the concert, really kind person and honestly best experience we've had with services like this. Next time we have an event we're planning on getting Bill's Limousine for transportation.