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July 2024 by Darren Poules
Rude store lady gives me a rude look walking in and mumbles something. I'm checking out and I say hi how are you, she mumbles something and looks away! Great customer service!
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May 2024 by Adam A
Your typical convenience store. The employees are nice and helpful.
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July 2023 by Mileniun “MILENIUN” Corp
Very bad , product expires last month, please don’t buy something.Thank you a God I have Peptobismol ,Imodium
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May 2023 by Jackie maximin
I was in the store I pick up twin of spray the self said 6.00 it ring up at 690 I told the manager the self said 6.00 she said she can not give to me for6.00 I told her that is again the law she said no it not I will not shop at that family dollar again
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April 2023 by Tiffany Skeete
I’ve been a patron of the Windsor Locks Family Dollar for over the last seven years and in the last year the store has absolutely gone to the dogs. The store took a nose dive once the last manager, I believe, Mark was let go. He was always welcoming, warm, respectful and helpful. The new manager, Ajaya has a very nasty attitude, once refused to return a customer’s item that she had just bought within the day because she didn’t have a receipt. The customer even asked her to contact the cashier who was there that day to vouch that she was there and purchased the item. The kicker was, the cashier didn’t even give her the receipt. The manager was very rude and dismissed the woman even though she admitted to me once the customer left I asked, “couldn’t you just have recorded her DL’s info? That item cost $5!” The manager then said, “Yes, but I don’t feel like doing all of that” and chuckled. This was the beginning of things I noticed that was really wrong. Many times, she is ringing customer’s out while on video calls and having personal conversations out loud. My point is that she has set the tone for how some others act. Within this last week, I’ve visited this store three times, of those three times the same worker Jennifer, was on duty. The first visit was between 4:30 p.m. and 5:15 p.m. and as she stands at the front door of the store smoking a cigarette, she waits for my daughter to get to the door and looks at her and said, “I’m on my 15, the store is closed.” We left, I came back on Monday, March 20th at about 7:30 p.m. and Jennifer was once again standing in front of the store, as I got out of my vehicle she yelled out, “I’m on my 30, store is closed.” I then asked her out loud, “why is it the store always closed when I come here?” Jennifer said, “What?” I repeated my question. Jennifer then rolls her eyes and sucks her teeth at me, walks into the store and locks the door (this is all during the listed open hours for the store), I then left. Finally, yesterday, Tuesday, March 21st at about 5:45 p.m. I entered the store to purchase two items. I placed the first item on the counter by the register and went to get the other item, where Jennifer happened to be (in one of the aisles). I stood about 3 feet away from her and said, “I do not like the way you spoke to me yesterday, it was rude and unprofessional, I just asked you a question!” Again, she sucked her teeth and said, “you can pick that up with my manager.” We both walked toward the register where I stood at the open register and she walked around to the register through the opposite way. As I stood there ready to pay for my items, she picked up her phone and said, “you need to leave the store!” I said, “for what? I questioned why is the store constantly closed during scheduled open hours and said that you were rude and unprofessional yesterday.” I then told her, “you know what, thats why you’re stuck right here, walked out of the store, popped my head back in when I noticed I didn’t have her name (she wasn’t wearing a badge, but was wearing a name plate chain that says, “Jennifer”). So many customers are complaining of the lack of customer service, the operation of the store/schedule, the prices listed not matching what is ringing (higher prices) and the manager saying for over 7 months that they’re changing prices. Something needs to happen, I’ve never had such issues visiting this store until about the last year.
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April 2023 by B D
This store is never ever open . Idk if they’re the employees are scamming the system or what big there store is always closed . Like I wonder if DT/ Family Dollar ever get red flags if a store don’t make money bc that one definitely does not it’s always closed with all the lights on .
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March 2023 by Rebekah Faridi
It’s snowing and like others I thought no one would be shopping, I just needed a few things. I get up to the register and the manager is on the phone, I said ‘Your busy today’ she said in a condescending tone, ‘yeah, everyone thought they should come on over here and shop even though it’s snowing’ rolled her eyes and made a disgusted sound, I asked her if she was OK because this is not how you speak to customers, Cmon, we get it, you don’t want to be there working, Then don’t Manager Jaya, the customers don’t deserve to be spoken to like they are a burden on you, your attitude was really inappropriate, do better.
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February 2023 by Bekah Hawkins
It’s snowing and like others I thought no one would be shopping, I just needed a few things. I get up to the register and the manager is on the phone, I said ‘Your busy today’ she said in a condescending tone, ‘yeah, everyone thought they should come on over here and shop even though it’s snowing’ rolled her eyes and made a disgusted sound, I asked her if she was OK because this is not how you speak to customers, Cmon, we get it, you don’t want to be there working, Then don’t Manager Jaya, the customers don’t deserve to be spoken to like they are a burden on you, your attitude was really inappropriate, do better.
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January 2023 by Joe Fuller
Went in looking for plastic containers and found them. Good price too. Thanks.
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October 2022 by Malia Sawadogo
Guys please don’t come here waste of time they are always closed and don’t put a sign no workers there
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October 2022 by Robert
If you want to be racially profiled this is the place.The AA cashier who was on duty should be trained to do her job better and not to think or assume that not all Spanish are out to steal from a cheap store after all we paid for everything we got.
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September 2022 by Lindsay M.
This location needs some serious help! The front door has cracked glass all the way way down! Last time I came here they were closed due to a staffing issue, the time before that the manager was screaming at someone on the phone and the place was trashed, this time the entire place reeked of weed! I wouldn't recommend going there.
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August 2022 by Rose Johnson
Family Dollar has had its problems in the past months but I thought it had been straightened out when I was told they're open till 9:00 at night again instead of closing at 3:00 p.m. I went there tonight at 7:00 p.m. and got out of my car and head some girl in a red shirt yellow over if you're going to family Dollar it's closed I said it's always closed and she screams back well we deserve a break too real snotty even though up by the door there was another employee in a red shirt so they both have to take break at the same time and close the doors? Really?
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August 2022 by Robert Rico
If you want to be racially profiled this is the place.The AA cashier who was on duty should be trained to do her job better and not to think or assume that not all Spanish are out to steal from a cheap store after all we paid for everything we got.
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July 2022 by The Vnuckles
They are NEVER OPEN
