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July 2024 by Robert Arroyo
Horrible experience my doctor is me a prescription and CVS decides to change it and make me go every two weeks instead of every three months. Would recommend Walgreens and even as bad as it sound Walmart they will do a better job. Don’t waste your time filling any prescriptions Buyer beware. Robert.
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July 2024 by Steven Conly
I am beyond frustrated with the service at CVS. The name "Customer Valued Service" is a complete joke. It is nearly impossible to reach anyone in the pharmacy over the phone, and when you do, the staff are consistently rude and unhelpful. Sadly, my insurance forces me to use CVS instead of Walgreens, which I greatly prefer.
This review is based on numerous terrible experiences, not just one bad visit. My most recent ordeal involved trying to fill a prescription for my dying dog, which still hasn't been filled. I had to drive 45 minutes to my vet to get a paper prescription and then another 45 minutes back to Walmart to get the medication. Out of sheer desperation, I paid full price at Walmart just to avoid dealing with CVS.
If I could give no stars, I would. Thanks, CVS, for wasting my time and money. You have been nothing but a nightmare.
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June 2024 by Debbi Schuetz
Most staff very unfriendly and not helpful. Takes forever to get prescriptions filled.
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May 2024 by Karen Frawley
LInda has 5 star outstanding customer service. She is very friendly, caring, and helpful. Thank you for a great CVS expetience.
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April 2024 by Alicia Smith
I've come here a few time in the mornings when Walgreens has been closed, very disappointed. Everytime I have gone in for emergency supplies for a sick kiddo the only lane open is self check with no staff in site at all. I know they have morning tasks but there should be someone on the floor during that time frame for customers with cold/flu supplies as you can't check out with them at the self check. Also when you have multiple sick kids those dang self check out spots that only fit 2 items isn't gonna cut it. Staff your CVS correctly.
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March 2024 by Nicole Paradise
The cashier took a coupon from me that I was trying to use at self check out because it was under someone else’s card and she told me I couldn’t use it with my card. I said ok I’ll keep it to use it online or something and she said no and wouldn’t give it back and claimed she would give it to the person who gave it to me (on video at self checkout). She stole my $10 rewards from me and likely will keep for herself. I had my kid with me so I let it go but am leaving this survey to warn others about the thief at this store.
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January 2024 by Ashley Guyer
Never a problem in store or pharmacy
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December 2023 by Ivan Cherniack
This is written specifically about a failure leading to severe illness due to improper vaccine distribution and management. We had setup appointments to get the updated COVID vaccine from this location on the first day it was available, but multiple times in a row we received an automated message that it was canceled the night before and we were forced to keep rescheduling further out until we all eventually caught COVID rather than getting vaccinated. As someone with an immune system issue who is also surrounded by others that are immune compromised, this was a particularly bad situation. It was kind of like if your airline carrier made you create an entirely new reservation weeks later because they overbooked your flight leaving you stranded...and then once the new flight was ready to depart, they tell you that once again you are being bumped because they accidentally overbooked your rescheduled flight as well and thank you for choosing to fly with them.
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November 2023 by Killian Ward
This place is a joke. Head pharmacist is incredibly short and has no interest in providing any more than a yes/no answer to questions that require elaboration. I felt a stronger human connection with the automated messaging service than I did with her take on “customer service”. After multiple days of getting nowhere when needing an urgent prescription I spent less than 10 minutes with the CVS in Enfield and had all my issues addressed same day. Avoid this place like the plague.
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November 2023 by Mayra Rodriguez
I had scheduled to have my flu and COVID vaccine twice at this location for myself and my spouse. Unfortunately, they cancelled on me twice, and we recently got COVID as a result of waiting for the vaccine. AVOID CVS!
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September 2023 by D “MARO” R
Best CVS pharmacy experience after working with many others. So polite and efficient. Will not go to another CVS!
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September 2023 by M “MARO” J
Best CVS pharmacy experience after working with many others. So polite and efficient. Will not go to another CVS!
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July 2023 by Ægër Sabī
i would not go here better cvs elsewhere
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July 2023 by Kim McKane
Great location & Service
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June 2023 by Mathew Glass
Most of the employees are very nice but don't seem to communicate well internally. Have had multiple occasions of being told something is ready only to arrive to find out otherwise. I don't mind the wait, just don't like making trips there fior no reason especially with the construction going on there. They'll get the job done but don't really seem to respect or value your time.
