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September 2023 by Derrick Baez
Chuck is the best!! Always willing to help out in times of need even if he’s driving far :)Service: Car towing
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July 2023 by Jerry Storo
called on 7/3 to have an abandoned vehicle towed from a property. some man answered beyond incredible rude stated "I dont work for free" and he hung up. Nobody asked, or implied he should work for free. I WAS willing to pay, but after his remark I signed a contract with a competing tow company, and it was towed for free which I was not expecting. Oh well buddy, look who got the last laugh.
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February 2023 by Dawn T.
driving like a maniac down 95 with lights blaring and tailing cars while having two on the bed. very dangerous wouldn't trust them.
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November 2022 by C. Lea S.
Chuck was awesome when I had a problem with my rental from Budget. He was supposed to help me with a tow and instead got the folks at Budget to bring me a new vehicle!! He went the extra mile for me even though he lost some business in the process. He saved me hours of time and effort. Thank you Chuck!
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August 2022 by Maureen B.
Chuck has been in business for 40 years. During that time he has done over 55,000 tows and 47,000 car repairs. When people buy their own parts, and expect someone to do the dirty work, they should figure out how to do it themselves. He and his drivers are out cleaning up people's messes in all kinds of weather, day and night. Why don't you try it sometime. (P.S) I am female, in my 70's, can change my oil, flat tires, and can drive a standard. So buck up!!! If you give someone a hard time, what do you expect? I have seen Chuck go out of his way to help people. And cash? Some have used credit cards and then canceled them. How would you like to work and not get paid??? If you can do better, then do so. But stop complaining.
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June 2022 by Jerry P.
I called to ask pricing for installing break pads all around. I let them know I had the parts, since the vehicle is equipped with performance parts. They replied "then why don't you install them yourself since you already have the parts". 0 professionalism, what a shame.
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March 2022 by Ken R
My truck broke down and Chuck's towed it back to their shop. I wanted to bring it back to my house and they refused to release it. They held it hostage as if they now owned it because it was on their property. It took threats of law for them to release it to another towing company. They are also very rude and unprofessional. Stay away at all costs!
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December 2021 by Dawn Jalbert
Chuck took the time to help us on a very busy day when AAA left us high and dry. He runs a professional business that knows the meaning of customer service.
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November 2021 by Christelle V.
My Budget/Avis rental car broke down and their roadside assistance left me stranded in a parking lot three hours away from my destination, with only half a request to Chuck's Auto to come get me (basically they had started asking them to come bring me a new car, but didn't complete the paperwork and didn't send the authorization). I get ahold of them and explained my situation, it's dark and cold, I'm in the middle of nowhere and this car is unsafe to drive. Well they sent their driver to haggle me a new one from Budget/Avis (roadside assistance had not called the local branch to let them know a car was needed for me) and brought me the car, without authorization from Budget/Avis or knowing if they would get paid. I was SO thankful. Thank you so much for going well above and beyond and getting me out of that parking lot!!
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September 2021 by Daniel McManus
Roadside assistance was unbelievably fast! I locked my keys in the car and was back in within 10 minutes of placing a call with Chucks. Would recommend calling these guys before AAA if you want to be back in business ASAP.
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June 2021 by Alaina Brown
Thank you guys for coming to my rescue and being so quick about it! You guys gave me a very decent price as well as excellent service.I do appreciate it and we'll do business with y'all again in the future!
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June 2021 by Gordon W.
These guys are real pieces of work. They demand cash and try to hold the vehicle and possessions hostage, in violation of voluntary tow statutes. If you get in an accident, DO NOT voluntarily let them tow your car to their lot. Thank goodness for the Windsor Locks Police, or the guy who runs the place would have made a bad situation much worse. The tow driver was complicit, and was all friendly until we arrived. I could not rate this business low enough. This place is a well known problem that I was unfortunate enough to have run across.
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February 2021 by Rob S.
I had to get a rental car picked up as me and one of my friends had Covid. They called me and told me they were 8 minutes away and where is the key. I had to let them know we hadn't had a moment to clean out the entire car as it's very difficult trying to get on an elevator in an apartment building when you have Covid. I called them back after my friend who has Covid was able to clean out the car and the owner/guy who answers the phone says "really we were just there". I told him we had to clean out the car, he says you would've thought it would have been cleaned out after you called us. I never called them I notified Avis and they contacted them to pick up the rental car. They just said they would call and let us know when they were coming..but 8 mins away?..the car wasn't even due untill 3:30 Central and he calls me about 12:30 Eastern. Apparently they have no concept of how Covid affects a person making it difficult to breathe as well as make sure you're not around others which would include being on an elevator with others. The only other option was take the stairs...Are you going to walk up 5 flights of stairs with items you packed up in a car and having Covid?..No I don't think so. Next time give a person more time than an 8 minute notice that you're on your way. Extremely rude and unprofessional. I hope Avis reconsiders who they're doing business with.
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November 2020 by Kyle Lewkowicz
I considered giving them 1 star. The guy working the desk was the least professional man I've ever spoken too. He originally would not let me grab my work keys, or tools out of my vehicle because the insurance company had not yet paid for the tow. Mind you I wasn't asking for my plates or anything else, just essential stuff. When I arrived a week later to finally pick up all of my belongings the man cussed at me. He informed me that the gate was locked 15 minutes prior. Swore a couple more times, let his dog bark at me, then called another man to open the gate. The other man (a driver) was absolutely incredible. He was super kind to me, helped me carry my stuff out. He even took my plates off for me. I can see why this company it at the bottom of the list when you google "tow company's Windsor Locks CT", but that man deserves a raise.
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August 2020 by Jeffrey R
Do not use this business, Chuck is not honest &repreable. This businees gets an "F" Rating
