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November 2023 by Matteo Marchetti
Terrible experience. Wasted my morning because they don’t have the right tools to install tires in a Mazda 3. Avoid at all costs.
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November 2023 by NIKKI S
What horrible customer service! I witnessed, Ernesto, a gentleman that worked at the customer service in the auto care center, help an older gentleman (60’s) with a battery and he was just using the F word like no other.He informs me, that they cannot install my tires because it is against Walmart policy to have to roll down my window and open the door from the outside because it does not open from the inside.How come it is not against Walmart policy to cuss in front of customers and act so unprofessional? He must’ve used the F word at least 10 times and there were 3 other customers in front of me. If there is video footage, I would hope management would check it out. It was around 3-3:30 PM today, 22 November.I had all 4 of my tires done about 2 years ago in Plymouth MA and 2 tires done again 6 months ago in Chicopee MA Walmart and was never told anything about my door handle being an issue.With the way that this gentleman talks to customers and presents himself, I believe it is just a lack of wanting to work and do his job.That’s OK I am sending my 2 tires back that I had already purchased from Walmart and Pep Boys is getting our business!We use our car for business purposes and we replace them about every 1-2 years, so Pep Boys will be where we are taking it to from now on.Very disappointing because I do a lot of my shopping with Walmart but I am going to be redirecting my shopping elsewhere because of this whole situation.
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November 2023 by Beth Bailey
Made an appointment and still had to wait over 2 hours for 2 tires for be put on. Unorganized mess, never again.
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October 2023 by Worcester Nomad
So this has been going on for awhile. I went in to change my tires but the guy said they don’t have the tools to change tires on my model. I have changed plenty of tires at walmart in different places and never heard of this excuse. It just doesn’t make any sense. So don’t go here for a tire change since the guy seems to say this quite often. I think Walmart should be looking into this.
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September 2023 by Mr. Robert
Ordered tires then told they can't mount them on the car because they don't have a "torque stick" for a 2022 hyundia but they can sell them to me. !?!?! If you value your safety, avoid them at all cost.Service: Tires
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September 2023 by Rafael Hernandez
I have gone three times to change the engine oil in my car and every time they have an excuse for not providing the service. If the service cannot be provided to the client, delete the advertisement and do not waste the clients' time...
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September 2023 by Walter Herrera
This is my first time needing a car service at this Walmart. It has a terrible service, especially with a guy, a mechanic with a beard, arrogant and haughty. What kind of people do you hire to serve customers? They should give them training on how to kindly serve customers.
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August 2023 by Thomas Hansson
Wasted my time and incompetent. Said they couldn’t install my tires because they don’t have the right torque stick, you don’t need a torque stick to install wheels; tighten by hand and torque to spec with the torque wrench they specifically told me they have. They said they’ve had it on order for a month and don’t know when it would come in.This is a problem they would have found out after 2 min, but they had me roaming the store for 45 min waiting.Also, the car was a Mazda 3, not a Ferrari, its lug torque is fairly common - how have they been doing business for the last month if they have to turn everyone away? If it’s seriously that necessary for them to use one, why have they not just picked one up from any store in the last month while theirs is on back order? They’re turning away business and wasting people’s time because they don’t know how to turn wrenches by hand or stop an impact wrench before it overtightens a nut. Absolutely unacceptableService: Tires
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July 2023 by Jacob Piscia
Told me they couldn't install my tires or change my oil because "the coolant fan won't turn off and that's an electrical issue that makes it a liability for us to touch." I tried to explain to them and show them on Ford's website where that it's the radiator fan and that is normal operation for it to run after driving when the car is off to help clear heat from the engine. Told me "they know people with Ford Focuses and that's not true" and refused to service the car, and told me they would put my tires I purchased in the car.Got down the road and checked my trunk, no tires. I had to go back and request what I paid for. Took the car to Valvoline later that day and they changed my oil no issue with the car doing the same thing.Don't come here, they either don't know what they're talking about or look for reasons to not need to do the job. Either way, you're better off somewhere else.
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July 2023 by miguel serrano
Wasted 2 hours of my valuable time....incompetent...rude..lazy people that work at the north windham walmart tire and lube....they should hire people that actually care about thier job...they should get a new store manager too...we all know it starts at the top. ..... why won't it let me leave a negative star?!?lolService: Oil change
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June 2023 by Jenn L
Horrible service. Rude and dishonest. Do NOT get tires here.Service: Tires
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May 2023 by A Huy
Went to get tires balance and desk lady said no one works from 1pm to 2pm because everyone takes lunch at the same time. Then why say you're open 8am to 5pm? Drove half hour to get here!
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May 2023 by Anonymous Reviews
“I’m sorry we can’t help you all our techs are late for work” classic Walmart service :)Services: Auto maintenance
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August 2022 by Sandip Roy
What a clown show this place is. Went in for an oil change today and literally walked out and left.The reason anyone goes to Walmart (including myself) is that it's cheaper than other places. I try to avoid this Walmart given past experience, however thought about giving them a chance. Get there at 2 PM and everything is closed and they are "out to lunch" still. So I park in front of the bay (at any given Walmart that us where you start the que), and I wait. After around 2:30 someone opens the door and I think oh they are open. A short, bald, overweight man steps out and starts barking at me "You can't park there" in the worst way possible. While staying calm, I ask him where do I go for a oil change and he says you have to park and go inside. So I go inside and there are like 10 people in line. So I just give up and go. You don't need to have to be verbally abused and then wait hours to save $40 for an oil change. Avoid this place at all costs.
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August 2022 by Steve McFee
Went to walmart auto care in Windham ct, they changed old tires out for new ones, Every one was good and my car seemed very well, drove smoothly down the highway afterwardsService: Tires
