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August 2023 by Grace Newton
Awesome people to do business with. Real affordable rental, brand new sparkling clean car. Skip airport rental, get a ride to and from them, you'll be glad you did.
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June 2023 by sep 745
Terrible customer service. Thank goodness I was fully refunded for my first rental when I called hertz customer service dept after I was told in house, since I booked through my credit card the credit card would have to compensate me.Then I called my credit card, which I use for travel only to explain the hell I went through. Which included, but was not limited to being told "to kick me out because they dont need my business" by one of their "penske regular customers" who literally walked in the door had no idea what was going on, (neither Scott or Jamile interjected) bare in mind this was a fully pre paid rental i was picking up. So my CC compensated me for the second rental I had to book on the spot through hertz after they heard my experience. Maybe I should give them 5 stars because I actually got paid to drive their car. Spend the extra money and just use the Enterprise in Willimantic.It seems like they used to have good reviews maybe they are burnt out but I had one of the worst customer experiences with them ever in my life. Do not use Hertz South Windham it's not worth the hassle.
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February 2023 by Waldo Klein
The location isn't the most convenient but the honestly personalized service is off the chart positive. It definitely contributes in a significant way to my loyalty.
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October 2022 by Adam
What a joke for customer service. I called and she said she needed to put me on a brief hold. She never came back. I guess she was hoping I wouldn’t come back.Time for me to start recommending other places to rent from. I deal with a major university in my area and I get asked almost daily where to rent a car from. Definitely not this place. Already spoke with someone and they are changing their reservations to another place.If you want service that sucks, go here.
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March 2022 by Esteban Fuentes
Thank you! The best experience I ever have renting a car! Nice gentleman found a car to give me even in a really short notice. thanks to that gentleman I’m in my bed tonight.
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July 2021 by Clay Colt
This rental location is never busy processed my rental quickly and efficiently.
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June 2021 by Mihai Fulger
The staff was fast and nice and explained my options clearly. My make and model were not available, but they gave me a bigger car. The car was clean.I recommend that you have a friend drive you there to pick up. Uber and Lyft have low availability in the area.
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April 2021 by Taylor Riccio
With my vehicle being in the shop I needed a car quickly. I went online and was able to reserve a car for same day pick up, no mention of low inventory at all which would have been understandable given the short notice. Only upon arriving at the location to pick up a vehicle however, was I notified that there were no vehicles available!
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October 2020 by Liz
Fast service, I was the only customer on a Monday at noon. The shop made no mention of covid 19 and the sole CSR didn't wear a mask or mention covid. The car I got had not been cleaned, it had a layer of dust on the outside, and on the inside. But it got me where I needed to go.
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June 2020 by Jason Bartlett
Staff at this location in South Windham are extremely kind and courteous I have rented from them before and will continue for all my future rentals. Thank you again
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November 2019 by Alex Ramirez
Great service
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May 2019 by Theresa Coleman
Always friendly! Exceptional service!
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April 2019 by Daryl Lucas
Fast and friendly service.
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October 2018 by Amber Sherokow
Scott was very nice. He was very understanding. My SO hit a pothole and it registered as an impact causing the airbags to deploy and shatter the windshield. It was crazy. And Scott was very nice about the whole thing. I would highly recommend.
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April 2018 by Barbara Housen
Hertz, South Windham is awesome! Jamile's customer service skills are superior! I needed to extend my rental twice and she made the process painless. She also arranged for Hertz to pick up the rental car in Hartford at my car dealership where my car was being repaired! I will definitely do business with Hertz, S. Windham again.
