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June 2023 by Michaela H.
Untrustworthy!! I will NEVER buy a car from here again. No one from the company will get back in touch with me regarding the part they were contractually obligated to replace. In the contract it is stated that they will replace the part however, when I contact them, I am constantly told they have to order it and will call me when it arrives which doesn't happen leaving me to call again requesting the part. This just continues. Do yourself a favor and buy your vehicle elsewhere!
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June 2023 by Janice S.
Excited to purchase this car. Not a jeep but a Chevy. But the make of car we had been looking for. Had problems from the minute after we signed the papers. No cooperation until we had to push hard to get answers and corrections to everything that was wrong. Over three weeks to get paperwork finally correct. Overpaid registration but no one listened and then we get a check in the mail to correct from them from DMV. Now we find a simple thing that should have been taken care of prior to purchase as part of the dealer inspection by them was not done, filling the AC. We had thought it was serious AC issue. Took to our certified mechanic shop to find this is not covered by paid service warranty as it is something that is maintenance. He stated they filled it wrong, did as a truck and not a Tahoe. They should have done this prior to us buying it. So I have to pay. After all we went through we did not trust them which is why we took to our person plus warranty person said we could do so and recommended we do since they are not a GM dealership. Did call to speak to the manager who at first was nice but then intimated that my mechanic probably was not truthful and it did not need coolant. Funny the AC didn't work and we trust our guy with all our cars for many years. They have bent over backwards to help us and give us best prices and best service every single time. So I believe what they tell me. He wanted it brought to him. Now why would I do that when they could not handle the paperwork correctly let alone service my car.
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April 2023 by Lisa M.
I brought my 2014 Jeep Cherokee with 99k miles on it for a look at an intermittent warning light about the 4 WD overheating. The car ran fine and shifted fine before I brought it there. They gave me an estimate for 4700 for a rear differential and some engine noises (worst case scenario), I had to regroup and pick it up to decide what I wanted to do. I still owe money on it, and the receptionist for service said that I could always trade it in, but with the problems it has, I wouldn't get as much. Well, I picked it up, and a mile down the road all of the sudden the engine light came on, and traction control, and it lost power. I took it home and brought it to another place. When I got there, the mechanics could not even shift it into reverse. Not to mention, they charged me a $180 diagnostic fee, that I have stopped payment on. I went in thinking it was a sensor, and left with a junk vehicle. I am now looking at bankruptcy to get out from under what they did.
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March 2023 by Kimberly R.
I love my new Jeep Grand Cherokee. It was very lucky I was ready to buy because the salesperson was very nice, but spent no time explaining to me what I was buying. Thank God for YouTube, I learned about my new purchase!
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January 2023 by Jim R.
my wife and I just purchased a used car from Capital Motors. Steve and the staff were very helpful and able to answer all our inquiries. They helped steer us in the right direction and helped us find a great car within our budget! I recommend them to anyone in the market for a vehicle!
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October 2022 by Christin T.
I don't usually do reviews but I hope that someone reads this and it saves them from what is happening to us. Will never buy a car from here again. Bought a jeep not even two months ago for our son to have a trusted car ( those were even the words that came out of Jimmys mouth) since our son just turned 16 he is only allowed to practice drive, so only about 40 days from buying the car and around 400 miles in the rear starts making an awful noise, take it to our local dealership bc no one from Capitol calls you back or even email at that matter. The quote to fix the car was $4,600. We just bought the thing. I am absolutely floored that we trusted them to sell us a decent car and this is what happens. I get when you buy used that's what you get, but it was a one owner vehicle and it looked to have been taking very good care of with good service records.
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September 2022 by Lisa Buggie
I’ve been here to get my car fixed there was nice insurance adjuster that helped me but their customer service is very poor I got a bad vide first time I called this place I asked them if they were certified Subaru and she couldn’t answer me was very short but I ignored her and went there Anyways I talked with nice insurance adjuster that was there He made the experience easier dealing with insurance I’ve had to actually bring my car there again couple months later Whenever I had to try to talk to insurance adjuster I had to go through customer service They would ask me what for and tell me that won’t be covered Which was covered All they had to tell my insurance adjustor I called It was just so unnecessary for their rudeness They gotten over over 9,000 of repair work on my car I won’t go here and won’t recommend this place to anyone
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August 2022 by Stephen O.
The assistant manager AL out right lied to me stating that my trade in had excessive milage on it and was not going to be offered for sale on his lot but would be sent to auction. I pointed out that he had other vehicles on his lot that had higher miles than mine and again he stated mine was going straight to auction. The very next day my car was offered for sale on their web site and placed in their inventory on their lot. Additionally, as a side note they originally offered me 17,500 (which I did not accept) and then listed my vehicle for sale for 25,900. Pure greed from a dishonest typical used car salesman. Then you wonder why people don't trust car salesmen, it's because they shouldn't !
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June 2022 by Tanjin M.
I love them! Screw champagne. Dude told me I won't get approved for second car at champagne but I walked out with an alpha with zero down the same day. Kevin, Jeremy were great. Knew my personality and what type of car. Thank you!!!
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June 2022 by Brian K.
Bought a new Ram from this dealership. Settled on a price and a value for my trade and agreed to purchase, Then they told me the truck had been VIN etched and I would have to pay another $200. When I got home I looked at the glass and it had not been VIN etched . After battling with them they finally gave back my money. Then they told me they had to charge me $400 to register my truck and if the cost was less they would refund the difference. They registered the truck and sent me the registration but no check for the difference also no receipt from the DMV. I called them up and they said they would send a copy of the receipt . Weeks have gone by no check no receipt, I finally went to the DMV and got a receipt myself and it turned out I had overpaid by almost $300. I called them up and they said they owed me the money and they would send a check. Weeks have gone by with no check, when I call them they say the check is in the mail. My next step is to get in touch with the attorney general, hopefully they can help. Stay away from these people they are crooks plain and simple.
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May 2022 by Catherine C.
I had such a great experience working with Kevin. He is such a patient and knowledgeable young man who took the time to find me the right truck and review all of the options with me. I usually do not write reviews, but Kevin and the people there at Capitol Garage are worth it!
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May 2022 by Wile H.
Wile Hyundai is a sister dealership with Capitol Garage Chrysler Dodge Jeep Ram and would highly suggest working with this dealership for any of your automotive needs!
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May 2022 by Brittani W.
I had a great experience! Jamie and Tyler were awesome to deal with and I will refer them to everyone I know!
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March 2022 by Laura G.
jamie lebron is a scam artist. if you fill out paperwork applying for a car he will use your w2 to call your job and threaten you. do not go here they are bullies and scam artists!!!!
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March 2022 by Michael S.
WARNING DO NOT EVER BUY A CAR FROM THESE PEOPLE. ALL THEY WANT TO DO IS STEAL YOUR MONEY. On approximately November 22nd 2021. I purchased a 2014 Subaru XT turbo Forester from them. The reason why I went to this dealership was because the sales person contacted me and told me that they had many cars I may be interested in. They were the first people to contact me, and thus the first place I went, I went with a friend and drove many cars that day. I decided for the value, this would be the best car. It appeared to drive nice, and my best friend has the same car so I was familiar. While I was at the dealership, they said they had to take it for a safety check and fix a few things, so they provided me with a loaner car for the evening. My next contact from them told me the catalytic converter needed to be replaced and they would do that free of charge. I also asked them about a tire light sensor that was not present and they told me if I purchased the sensor they would put it in for free. This didn't raise any alarm as the tire pressure seemed to be fine to me. They also said they were replacing the ball joints on the car since the old ones were shot. They had the car for the week, and reported they were waiting on the catalytic converter to come in. so they delivered the car to me without this fixed, and with the tire sensor light still on. I got a phone call from the sales general manager Jamie Lebron stating that they were taking back a loner car and I was going to drive the unsafe Subaru until the converter came in and they could send me to Suburban Subaru to get it fixed. Upon delivery of the car I noticed that the key fab didn't work to lock and unlock the car. So I checked the battery, trying to eliminate the problem and that didn't work. When I spoke with Mr Lebron about the catalytic converter, he assured me that they would take care of it when I had the Cadillac converter installed. So the day comes when they finally call to bring the car in and I tell them about the key fab he promised would be programmed. They get back to me and tell me it's a bigger problem, it wasn't just a tire sensor that was wrong. That there was major computer damage in the car due to water entering the luggage racks and destroying the computer system. I spoke with Mr Lebron about it and he said that it was an as-is sale and there was nothing he could do about it. So I was required to pay over a thousand dollars for the programming of the computer which they refused to pay after assuring me they would take responsibility. It was ending up to be a nightmare. I went back and forth with him and he was not accommodating at all. Also on delivery of the car the back tires were making a large clunking noise. Having had several conversations with Jamie Lebron he told me if I needed work on the car to give him a call. I did call him and asked him to call Subaru with what I thought was shocks because of the noise. Upon bringing it to Subaru I found out that Mr Lebron never called there and never spoke to anyone and just left town on vacation, no help. So needing the car fixed again, I brought it to Subaru myself where they found several additional problems with the car that should have been discovered in the SAFETY CHECK at Capitol Chrysler Dodge Jeep by Jamie Lebron and his team. So they took the whole car apart and had to replace the ball joints, however the front sway bar links were shot and so were the rear tire bearings. Due to the tire bearings being shot it caused the brake rotors to come away from the metal and now brake replacement was needed also. So we were looking at an additional $1700 job to fix the problem. CAPITOL had put broken parts back onto the vehicle and it was unsafe to drive upon delivery. Mindly I had only put less than 2000 miles on the car since I purchased it for over 18grand. So I really want to advise people not to buy from this dealership. I trusted these people in good faith and all I got was problem after problem with it. Having me drive a car that was unsafe to drive for two months is totall
